Helping Hands Home Care in Surrey | 4 Home Care Providers

Review of
Helping Hands Home Care (Horley)
from Derek F (Son of Client) published on 30 September 2025 Submitted via Website • Report

Overall Experience

My mother is 103 years old and still lives alone but requires us to attend her daily to assist her as she has mobility issues and poor eyesight, so when we took a respite break for a week we turned to helping hands to support and care for her while we were away. I cannot speak more highly of the support

and care that she was given, going being what we expected to ensure she was well looked after. While we were away we had access to an online portal where we could read a daily care report, this gave us the confidence to know that all her needs had been attended to and certainly made our holiday more relaxing. We will not hesitate to use their service again in the future.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Horley)

Derek, Thank you for taking the time to leave is such a lovely review, we really appreciate it.We are thrilled to hear that after using Helping Hand to have a weeks respite, you can not speak more highly of the support your Mum was given.It is also great to know that being able to access the online portal to read the daily care reports gave you the confidence to know all your Mums needs had been attended to and made your holiday even more relaxing.We will be sure to pass on your kind feedback to the teamKindest regards Katie

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Review of
Helping Hands Home Care (Godalming)
from Roger D (Son of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The care provided for my Mother has been outstanding. The most important aspect is paying attention to the smaller details, which may not seem important, but can make Mum's day to day living more comfortable. Such as offering to change her hearing aid batteries if she can't hear what they are saying

or talking loudly. Just noticing things that need to be done without being told or instructed. All these sorts of things make a big difference. If you know the carer pays attention to the small stuff, you know the basics are being done right.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Godalming)

Thank you for leaving us such a lovely review, we really appreciate it. We are thrilled to hear that the care the team have provided outstanding care for your Mother and they pay attention to the smaller details and notice things that need to be done with out being instructed, which make Mum's day to day living more comfortable.We will be sure to pass on your feedback to the team.Kindest regards

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Review of
Helping Hands Home Care (Epsom)
from Stephen P (Son of Client) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My Mum is 93 years old and has been receiving live in care from the Epsom Branch of Helping Hands for several years now. She suffers from vascular dementia and is also partially sighted.
I would wholeheartedly recommend Helping Hands live in care, to anyone who is in a similar position to us. My

mum is so well looked after. Her safety, health and emotional wellbeing are always paramount with the care she is given. We are kept in touch at all times with anything we need to know about. When our carer is on holiday the relief that is arranged for her, has also been without exception excellent.
Although we live several hours away we have complete peace of mind that she is in good hands and having the best quality of life, while still enjoying living at home.

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Review of
Helping Hands Home Care (Epsom)
from Malcolm H (Client) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

The care I receive is excellent. The carers are superb, but management does not always look after them as they should. One carer complained she had (again) been given a 4 hour cleaning job. Helping Hands should be a caring company, not a cleaning company. You need to employ more administrative staff

at weekends. Telephone Helping Hands at the weekend, and it can take 30 minutes + to get through.

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Review of
Helping Hands Home Care (Camberley)
from S H (Daughter-in-law of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Three particular memers of staff are amazing and caring and professional. Always on time and take great care of my mother in law she enjoys them coming . And my daughter loves them too .

A shout out to a particular lady who always sorts out any problems or query's She has excellent skills and phone

manner is lovely and polite.
She should be manager.

Also a shout out to another lady as well who steps in when one is on holiday or sick . Lovely caring person as well .

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Review of
Helping Hands Home Care (Horley)
from Michele P (Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Helping hands have been coming to me once a week to take me out to get my confidence back & be back in the community which two particular staff members has done I trust one of them 100% I am extremely very slow in walking due to the pain I am in she is very patient but we also have fun when out if

I'm able to go out she will do things around the flat that I struggle with when we go out & the place has a wheelchair use that which enables me to look around the shop as can't go anywhere if lots of walking I am so happy I choose helping hands it's changed my life for the better as before I became isolated & house bound so so thank you

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Review of
Helping Hands Home Care (Horley)
from James H (Son of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

The Carers offer good flexibility in terms of tasks to be undertaken, useful as needs and capabilities of Mum have changed over time. We have been offered extra assistance to deal with medical conditions and appointments. Mum has her favourites who get to know her well, and sometimes needs a little

time to introduce new carers to her special ways - I think this is healthy as sometimes carers move on or need to take care of their own families, so she can be less dependent on individual carers. She probably won't thank me for saying that. Mum has recently resumed use of her hearing aids - they are a challenge for her to fit and remove/turning off batteries . Some carers are more adept than others - this week I found the battery compartment on both sides were left open - so not effective - maybe some training for consistency might be a benefit. In general I find the carers and supervisors are willing to go beyond expectations and are keen to ensure Mum is taken care of

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Review of
Helping Hands Home Care (Horley)
from C P (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Helping Hands always show kindness, care and support to my father especially if he has needed extra help at times. All the carers are friendly and approachable and have a good rapport with my father and make sure he is comfortable and they help with daily tasks. Thank you Helping Hands.

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Review of
Helping Hands Home Care (Epsom)
from Pat N (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

My 93 year old mum has had Helping Hands carers twice a day for the last 3 years. She has been very happy with all of her carers and I have been very impressed with the care and attention that Helping Hands have provided.
I would certainly recommend Helping Hands.

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Review of
Helping Hands Home Care (Horley)
from Roz F (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

We have been using Helping Hands Home Care since January 2025 and have found the team of carers invaluable. They have quickly adapted to mums needs, shadowing myself initially, and then through this showing great kindness, care and initiative when they come in and look after her. I am blessed to have

them working with us.
Nothing is too much trouble for the office staff. They are friendly and prompt in answering he phone and flexible with our requirements, especially at short notice, when we may need some additional care.

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Review of
Helping Hands Home Care (Epsom)
from Andrew F (Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

I have found the carers provided very good and of a high standard. The office staff are very helpful; I am using the agency carers for companionship, and I would recommend the agency. I have used the agency for three years

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Review of
Helping Hands Home Care (Epsom)
from Mary Ann S (Daughter of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands has been visiting my father for some time now,, started with lunch time visits now twice a day morning and evening. Delightful, friendly and efficient carers. The communication from the office is brilliant. So helpful if needing to change visits. Dad enjoys the visits and it has helped

with his speech following a stroke seeing someone every day to talk to. They always leave the kitchen clean and tidy and report any misgivings they may have. I would highly recommend!

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Review of
Helping Hands Home Care (Epsom)
from Helen L (Daughter of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Our experience of Helping Hands is of a professional and personal service that is above all, caring. They made a point of getting to know Mum from Day 1, to match their carers to her needs, as a valued individual. They know all her favourite things, from a good chat, to a foot massage and a game of

scrabble. Domestic tasks from cooking up a good meal, to washing, housework, administering medication and getting Mum safely tucked up in bed of an evening, are all part of their friendly service. Nothing is too much trouble. We simply have to ask and the care package is adapted to Mum's ever changing needs. As a result, Mum, who is 91 and has dementia, is able to stay safe in the comfort of her own home. And for that freedom we are all so very grateful. I can't recommend them highly enough.

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Review of
Helping Hands Home Care (Epsom)
from Nicholas F (Son of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been providing two home visits per day for my 92 year old mother for over 18 months now. I am very happy with the provision and have total faith in the company and the carers themselves. They frequently contact me with concerns and advice and there are individuals at the office that

I know and can easily reach out to.

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Review of
Helping Hands Home Care (Epsom)
from T P (Daughter of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been amazing. Mum was having care 3 times a day, but in the last few weeks we have had to increase to long days. All the carers that are with Mum are so lovely. They understand Mum's ways and encourage her to drink, eat, encourage her to do her word search and talk to her. Since we

have had to increase care, Mum has improved having someone with her all the time. Has eased the burden so much from us as a family that we now have quality time with Mum.
I cannot thank Helping Hands enough for what they have done and continue to do.

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Review of
Helping Hands Home Care (Epsom)
from P E (Client) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

Three carers I have had have been extremely friendly, and I have no complaints at all about their work. I would recommend your company to anyone.

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Review of
Helping Hands Home Care (Horley)
from Glenn K (Son of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

From the very start the team at Horley have been fantastic, they take so much of the pressure of us as a family allowing me to be a son rather than a carer. And Mum loves the girls!! I couldn't recommend this team enough for anyone who is struggling to look after a family member.

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Review of
Helping Hands Home Care (Epsom)
from Kev K (Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

For more than four years, I've had the same carer from Helping Hands, which has allowed us to build a strong and trusting relationship. He assists me with showers and shaves twice a week, and during those times, we engage in conversations about a wide range of topics, from everyday life to more profound

subjects. Our bond has grown over the years, transforming our connection into a friendship where he feels more like a mate than just a carer. It's comforting to have someone I can talk to about anything and everything. Additionally, the staff in the office are incredibly friendly and supportive.

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Review of
Helping Hands Home Care (Horley)
from K M (Husband of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

Required additional support at fairly short notice as I was unable to continue to care for my wife for medical reasons. Additional care was immediately made available from helping hands to fit in perfectly with our requirements. Very professional and understanding management.

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Review of
Helping Hands Home Care (Epsom)
from Rosalind A (Wife of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

Helping hands, Banstead have provided excellent care for my husband who is wheelchair bound and can't speak. The carers are very kind and practical and the office staff are brilliant. I would highly recommend them to family and friends.

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Home Care Providers Owned by Helping Hands Home Care in Surrey

Helping Hands Home Care Locations in Surrey (4)

Helping Hands Home Care Reviews in Surrey (66)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Godalming)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Camberley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Epsom)

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