Helping Hands Home Care in Surrey | 5 Home Care Providers

Review of
Helping Hands Home Care (Epsom)
from Tracy P (Daughter of Client) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

From the very beginning, the team demonstrated kindness, professionalism, and genuine compassion. Every carer who visited treated my mum with dignity, patience and understanding, qualities that made an enormous difference to her daily wellbeing. They took time to learn her preferences and ensure that

she always felt safe and respected. Their communication without family has been outstanding. We were always kept informed, and any concerns were handled promptly and thoughtfully. The reliability of the service has been exceptional. Carers arrived on time, went above and beyond their duties, and consistently showed warmth and empathy. As a family, they gave us peace of mind and supported us too.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Epsom)Tracy,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are delighted to hear that from the team have demonstrated kindness, professionalism and genuine compassion from the very beginning, with every carer who has visited has treating your Mum with dignity, patience and understanding. It is amazing to hear the carers took the time to learn about your Mums preferences and ensured that she felt safe and respected. We are also pleased to hear that the communication with the family was outstanding and you were always kept informed, and any concerns were handled promptly and thoughtfully.

Your feedback will now be shared with the team, who will be thrilled to read your comments.

Kindest regards
Katie

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Review of
Helping Hands Home Care (Camberley)
from T W (Daughter of Client) published on 2 December 2025 Submitted via Website • Report

Overall Experience

We have been using Helping Hands regularly over the last 1 year and we were very grateful for the extra help and care that was needed at short notice recently. The whole team has worked well to ensure that our needs were met.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Camberley)Thank you so much for taking the time to share your feedback - we truly appreciate it.
We are delighted to hear that you have been happy with the support provided by Helping Hands over the past year. It is wonderful to know that the team was able to step in and provide the extra help and care you needed at short notice.
Your comments about the whole team working well to ensure your needs were met mean a lot to us,
We will make sure to share your feedback with your local branch who will be thrilled to know their efforts have made a positive difference.

Kindest regards,
Katie

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Review of
Helping Hands Home Care (Godalming)
from L H (Son of Client) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands are highly professional and experienced, flexible and accommodating, caring and compassionate, with great communication skills. In short, they're the A team. :)

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Godalming)Thank you for taking the time to leave us a review. We really do appreciate it.
It is great to hear that you feel Helping Hands are highly professional and experienced, flexible and accommodating, caring and compassionate, and also have great communication skills.
We will be sure to pass on your feedback to the local team who will be thrilled to receive your comments.
Kindest regards
Katie.

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Review of
Helping Hands Home Care (Horley)
from Katherine M (Mother of Client) published on 20 November 2025 Submitted via Website • Report

Overall Experience

My daughter has recently been going through a mental health crisis, the team at Helping hands Horley have been extremely helpful and supportive being instrumental in getting her the help she needed from the NHS even when the NHS were quite reluctant to give it. It is very reassuring for me to know that

my daughter's care is in such good hands.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Horley)Katherine,
Thank you so much for sharing your experience. We're truly glad to hear that our Horley team was able to support your daughter during such a difficult time and help ensure she received the care she needed. It means a lot to us to know that you feel reassured and confident in the hands of our team-that's exactly what we strive for every day.
We'll make sure your kind words are passed on to everyone involved; they'll be so pleased to know the difference they've made. If you ever need anything or have any questions, please don't hesitate to reach out-we're always here to help.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Camberley)
from N H (Father of Client) published on 17 November 2025 Submitted via Website • Report

Overall Experience

We approached Helping Hands, having never used such a service before, as we needed help transitioning our young adult daughter from a long hospital stay, home to her apartment, in our absence. They have been amazing.
* Reassuring: confidently relying on them to liaise with her, and the hospital, regarding

her discharge from care
* Flexible: about uncertain discharge dates and decreasing levels of need as she recovered
* Communicative: keeping us and our daughter (with her permission) updated with activities
* Professional: with a small team of wonderfully capable and caring staff visiting, initially, on a daily basis
* Personal: knowing that we could talk to real people, who understood our needs, whenever we needed to
Whilst we are tailing off our current needs we have no doubt that Helping Hands will be there to step in if we need them again in the future.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Camberley)Thank you for leaving us a review, we really do appreciate it.
We are so pleased to hear that our team provided the reassurance, flexibility, and care you needed during your daughter's transition home and it is wonderful to know that our communication and personal approach made a positive difference for your family
We'll always be here if you need us again in the future-please don't hesitate to reach out.
The team will be thrilled to receive your feedback when we pass your comments on shortly
Kindest regards and thanks
Katie

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Review of
Helping Hands Home Care (Camberley)
from Sarah H (Client) published on 17 November 2025 Submitted via Website • Report

Overall Experience

During an extended hospital stay, my family found Helping Hands to help care for me after being released. They have been a true blessing! The recovery has been long and painful, but the wonderful staff at Helping Hands have made a huge positive difference. All the staff are so kind and genuinely want

to help and have a passion for their jobs. Whether that is the office staff, who have been supportive, empathetic, communicative and happy to help. The carers themselves are caring, helpful and have compassion. They help me with housework, physio, making meals and so much more. They are personable and help make me feel like I am not alone, even on bad days. They truly listen and I cannot emphasize enough how brilliant they all are. I am so happy my family found them, and thankful for everything they have done and continue to do. They care and they are truly a helping hand when you need that extra support. 10/10 would highly recommend these lovely people's service!! Thankyou Helping Hands!!

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Camberley)Sarah,
Thank you for leaving us such a lovely review, we really do appreciate it.
We are thrilled to hear that Helping Hands have been wonderful and have made a huge positive difference during your long and painful recovery.
It is great to know that the office staff are supportive, empathetic and happy to help, the carers are caring, helpful and compassionate and the team all listen well and genuninly want to help.
We will be sure to share your feedback with your local branch, who will be delighted to know that the support they provide helps to make sure you know your are not alone, even on bad days.
Kindest regards and thanks
Katie

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Review of
Helping Hands Home Care (Horley)
from D C (Stepdaughter of Client) published on 11 November 2025 Submitted via Website • Report

Overall Experience

I urgently needed to put some care in place for my Stepmother, and the Team at Helping Hands were brilliant and sorted it out the same day. They came round to my Stepmother's house within an hour to do an assessment, and a preliminary care package was sorted out. I was extremely impressed with the

service and their kindness and professional attitude. Once the care has begun, I will write another review about the service itself.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Horley)Thank you for taking the time to leave us a review, we are very grateful.
It is amazing to hear that when you needed urgent support for your Stepmother, Helping Hands were brilliant and sorted out care the same day and were able to come and do an assessment within an hour.
We are also pleased to know you was extremely impressed with the service, their kindness and professional attitude and will be sure to share your comments with the team.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Horley)
from Dave G (Client) published on 10 November 2025 Submitted via Website • Report

Overall Experience

After 3 weeks in respite care I required help at home and my daughter contacted Helping Hands. We were impressed by their attention to detail in our initial meeting and the subsequent use of the on-line portal, which provides a full report of each visit as well as advanced notice of times/carer.
As

the recipient of their care I appreciate the positive and friendly attitude of all the carers and attention to detail is always excellent , which makes the caring less intrusive for the household. Everything they can possibly do on each visit they do.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Horley)Dave,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear the team are friendly, positive and pay attention to detail during their visits, which make the calls feel less intrusive for you.
It is also great to know you were impressed at the attention to detail during your initial meeting and with the on-line portal because it provides details of the carers' visits and a full report of each visit.
We will be sure to pass on your feedback to the team at Horley.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Horley)
from A V (Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

Having broken my wrist I found personal tasks very difficult to cope with one-handed. I needed help 2 weekly half hour sessions. The carers were efficient, and friendly without being too familiar. They did the tasks I asked for during the time allotted. Only on one occasion did the person arrive an

hour early, before I had got ready. ...But generally they arrived within the agreed timeframe
I would immediately turn to Helping Hands should I need care in the future and recommend them wholeheartedly.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Horley)Good Afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are happy to hear that the carers who supported you after breaking your wrist were efficient, friendly without being too familiar and completed the tasks you asked them to do during their visits.
It is also good to hear, that apart from one time when the carer arrived early they were generally on time and we are thrilled to know if you needed us again in the future you would turn to Helping Hands Immediately.
We will be sure to pass on your feedback to the team who will be delighted to read your comments.
Kindest regards and Thanks
Katie

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Review of
Helping Hands Home Care (Horley)
from Ian H (Husband of Client) published on 24 October 2025 Submitted via Website • Report

Overall Experience

I have now used Hayley and her team for two family members, my father and more recently my wife. Both with very different care needs. Both were treated with dignity, professionalism and kindness from the initial assessment and throughout all the care visits. I would highly recommend Helping Hands Horley!

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Horley)Ian,
Thank you for taking the time to leave us a review, we really are very grateful.
We are very pleased to hear after using Helping Hands twice for two of your family members, the team were professional and kind from the initial assessment and throughout all the care visits, and the carers have all treated both your father and wife with dignity.
We will be happy to pass on your feedback to the team in Horley who will be delighted to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Horley)
from Derek F (Son of Client) published on 30 September 2025 Submitted via Website • Report

Overall Experience

My mother is 103 years old and still lives alone but requires us to attend her daily to assist her as she has mobility issues and poor eyesight, so when we took a respite break for a week we turned to helping hands to support and care for her while we were away. I cannot speak more highly of the support

and care that she was given, going being what we expected to ensure she was well looked after. While we were away we had access to an online portal where we could read a daily care report, this gave us the confidence to know that all her needs had been attended to and certainly made our holiday more relaxing. We will not hesitate to use their service again in the future.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Horley)Derek, Thank you for taking the time to leave is such a lovely review, we really appreciate it.We are thrilled to hear that after using Helping Hand to have a weeks respite, you can not speak more highly of the support your Mum was given.It is also great to know that being able to access the online portal to read the daily care reports gave you the confidence to know all your Mums needs had been attended to and made your holiday even more relaxing.We will be sure to pass on your kind feedback to the teamKindest regards Katie

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Review of
Helping Hands Home Care (Godalming)
from Roger D (Son of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The care provided for my Mother has been outstanding. The most important aspect is paying attention to the smaller details, which may not seem important, but can make Mum's day to day living more comfortable. Such as offering to change her hearing aid batteries if she can't hear what they are saying

or talking loudly. Just noticing things that need to be done without being told or instructed. All these sorts of things make a big difference. If you know the carer pays attention to the small stuff, you know the basics are being done right.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Godalming)Thank you for leaving us such a lovely review, we really appreciate it. We are thrilled to hear that the care the team have provided outstanding care for your Mother and they pay attention to the smaller details and notice things that need to be done with out being instructed, which make Mum's day to day living more comfortable.We will be sure to pass on your feedback to the team.Kindest regards

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Review of
Helping Hands Home Care (Epsom)
from Stephen P (Son of Client) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My Mum is 93 years old and has been receiving live in care from the Epsom Branch of Helping Hands for several years now. She suffers from vascular dementia and is also partially sighted.
I would wholeheartedly recommend Helping Hands live in care, to anyone who is in a similar position to us. My

mum is so well looked after. Her safety, health and emotional wellbeing are always paramount with the care she is given. We are kept in touch at all times with anything we need to know about. When our carer is on holiday the relief that is arranged for her, has also been without exception excellent.
Although we live several hours away we have complete peace of mind that she is in good hands and having the best quality of life, while still enjoying living at home.

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Review of
Helping Hands Home Care (Epsom)
from Malcolm H (Client) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

The care I receive is excellent. The carers are superb, but management does not always look after them as they should. One carer complained she had (again) been given a 4 hour cleaning job. Helping Hands should be a caring company, not a cleaning company. You need to employ more administrative staff

at weekends. Telephone Helping Hands at the weekend, and it can take 30 minutes + to get through.

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Review of
Helping Hands Home Care (Camberley)
from S H (Daughter-in-law of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Three particular memers of staff are amazing and caring and professional. Always on time and take great care of my mother in law she enjoys them coming . And my daughter loves them too .

A shout out to a particular lady who always sorts out any problems or query's She has excellent skills and phone

manner is lovely and polite.
She should be manager.

Also a shout out to another lady as well who steps in when one is on holiday or sick . Lovely caring person as well .

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Review of
Helping Hands Home Care (Horley)
from Michele P (Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Helping hands have been coming to me once a week to take me out to get my confidence back & be back in the community which two particular staff members has done I trust one of them 100% I am extremely very slow in walking due to the pain I am in she is very patient but we also have fun when out if

I'm able to go out she will do things around the flat that I struggle with when we go out & the place has a wheelchair use that which enables me to look around the shop as can't go anywhere if lots of walking I am so happy I choose helping hands it's changed my life for the better as before I became isolated & house bound so so thank you

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Review of
Helping Hands Home Care (Horley)
from James H (Son of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

The Carers offer good flexibility in terms of tasks to be undertaken, useful as needs and capabilities of Mum have changed over time. We have been offered extra assistance to deal with medical conditions and appointments. Mum has her favourites who get to know her well, and sometimes needs a little

time to introduce new carers to her special ways - I think this is healthy as sometimes carers move on or need to take care of their own families, so she can be less dependent on individual carers. She probably won't thank me for saying that. Mum has recently resumed use of her hearing aids - they are a challenge for her to fit and remove/turning off batteries . Some carers are more adept than others - this week I found the battery compartment on both sides were left open - so not effective - maybe some training for consistency might be a benefit. In general I find the carers and supervisors are willing to go beyond expectations and are keen to ensure Mum is taken care of

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Review of
Helping Hands Home Care (Horley)
from C P (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Helping Hands always show kindness, care and support to my father especially if he has needed extra help at times. All the carers are friendly and approachable and have a good rapport with my father and make sure he is comfortable and they help with daily tasks. Thank you Helping Hands.

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Review of
Helping Hands Home Care (Epsom)
from Pat N (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

My 93 year old mum has had Helping Hands carers twice a day for the last 3 years. She has been very happy with all of her carers and I have been very impressed with the care and attention that Helping Hands have provided.
I would certainly recommend Helping Hands.

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Review of
Helping Hands Home Care (Horley)
from Roz F (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

We have been using Helping Hands Home Care since January 2025 and have found the team of carers invaluable. They have quickly adapted to mums needs, shadowing myself initially, and then through this showing great kindness, care and initiative when they come in and look after her. I am blessed to have

them working with us.
Nothing is too much trouble for the office staff. They are friendly and prompt in answering he phone and flexible with our requirements, especially at short notice, when we may need some additional care.

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Home Care Providers Owned by Helping Hands Home Care in Surrey

Helping Hands Home Care Locations in Surrey (5)

Helping Hands Home Care Reviews in Surrey (75)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Camberley)

Helping Hands Home Care (Godalming)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Camberley)

Helping Hands Home Care (Camberley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Godalming)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Camberley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Horley)

Helping Hands Home Care (Epsom)

Helping Hands Home Care (Horley)

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