Home Care Providers Owned by Helping Hands Home Care in Essex

Mum is very happy with the carers. Most of them have been very kind and so helpful. Mandy, Yvonne, Sherrell, Charmain and Jullian have been thoughtful, sensitive and respectful. The contact I receive from Helping Hands Enfield is always very much appreciated and they always respond to my requests in an efficient, polite and timely manner. Mum has had a couple of accidents bumping her head and I received contact immediately explaining what they had seen with regards to bruises on the forehead and wanted to know if I wanted photo's and did I want them to contact the Dr. This approach is such a relief for me and gives me peace of mind as I work all week and Mum is at least half an hour drive from me with good traffic.

Service is very good and the carers are consistent. Mum liked them and has no complaints.

The company is very good on compliance and checking in on service delivery with us and communications are clear, timely and quickly responded to.

Fair fee pricing and timely invoicing and quick to remedy any errors (of which there have only been a few).

Our Mum is happy so we're happy too. Would recommend - we have a combination of 30/45 minute morning visits for personal care five times a week and this has worked well.

Thank you Helping Hands.

We have been using Helping Hands Enfield since April to support my Aunt who is going through cancer treatment.

The carers have been coming in twice a day.

The carers vary from age and experience but all of them are really friendly, caring and willing to help where they can. It has been a pleasure to get to know them.

I have dealt a lot with Georgia and Mehtap and they have been total stars and made the whole experience easier.

The ladies who have been sent to us have been ideal. In particular, Cristina, Claire and Charmaine have all been sympathetic to our needs and subtly helpful as well. All the ladies have stepped in to help physically without us feeling embarrassed. They also keep us cheerful. Both of my daughters, who do not live locally, are hugely relieved that they can count on us having such understanding care. The ladies all help too with cleaning as necessary and practical advice when needed. I hope that Claire recovers from her broken wrist soonish.

We do not at present need medical assistance but neither of us are able to walk independently. Also, without a car we feel a bit trapped so the lifts to supermarkets and ATMs have been invaluable.

I would highly recommend this company.

We're very happy with Helping Hands. My brother-in-law has been using them for domestic care for over 2 years since his stroke, and we recently expanded their care to include daily personal care which was being handled by a different company. Helping Hands are always reliable and come when they say they will (or phone if unavoidably delayed). They have been very good with ensuring as much continuity of staff as possible and all the carers are really helpful, thorough and kind. It is our impression that the company takes good care of its staff as we have not seen much turnover. The management has also taken some good initiatives with other healthcare agencies to keep my brother in law in as good as health as possible. Very happy to recommend them.

If a person uses a company and isn't happy with them, they don't go back a second time. So, if I would go back again for a third time - I think that says it all.

We have been using the services of helping hands for just over 18 months to enable my mother to remain living happily at home. We are very pleased with the service provided. Mum has got to know her daily carer and vice versa and it's made such a difference. The office team are always helpful and any changes made to mum's care are actioned and put into place as quickly as possible. Very pleased with the service provided and know they will look after mums needs going forward. Many thanks.

We have been using Helping Hands for my mother for the last couple of years. My Mother passed away in January 2026. We had carers coming in 4 times a day to help her manage getting up and going to bed and help with lunch and dinner.

On the most part we had fantastic carers - that mum enjoyed having in the home. On occasions, we had a carer that didnt click with mum, but a quick phone call and they were not sent to us again. We worked with the team in the office well - the more information you can give the team, the better the care can be April and the team always responded to any issues quickly and professionally.

We did have a large number of carers and this was a little disconcerting for mum... she got a little frustrated trying to explain her routine to each new carer, but we believe we were a little out of their normal zone and 4 times a day was a lot... the team did try their best to give mum the consistency she needed.

My mother needed care in April 2025 and with her, and my siblings we chose Helping Hands. Mum was a little reluctant to accept help but the care and detail used to identify carers she might get on with , was a good foundation. The carers from Helping Hands became friends to her, caring , interested and willing to listen to her needs. The admin staff were easy to talk to and as her needs changed provided reassuring feedback back . We as a family are so glad we chose Helping Hands .They are a company who really care in every sense of the word.

I've been with Helping Hands for a few months now and I can honestly say I couldn't be happier! They have welcomed me in under quite difficult circumstances and made me feel completely at home. Their staff are always highly professional whilst also creating a friendly and caring environment. I've come too see my carers and the others at Helping Hands as an important part of my life and I'm so happy to be with them. Thank you to everyone at Helping Hands and here's to many happy years together!

I would have no hesitation at all in recommending Helping Hands.

As always Claire arrives on time, is kind, friendly and extremely professional when carrying out her care for my mother. Claire has a very warm and bubbly personality which makes my mother feel very comfortable and happy throughout her visits. She is a star!

Very friendly team with very efficient staff. The team at Helping Hands enabled my mother to stay in her own home. They attended to her needs, whilst enabling her to keep her independence as long as possible.

Very efficient organisation who sent us carers who understood our needs. Every effort was made to care how my wife wanted and this worked very well. Once the carer was understanding of my wife's needs they soon had her sorted out. Overall the carers did well.

After only needing care for a short time, I have decided to use the carer weekly as the match was so good & my son absolutely loves seeing her. I would highly recommend Helping Hands!

Service is good, but so far the carers have not really bonded with the client. Hopefully this will improve with time. Previously we have had some excellent carers which is why I stay with Helping Hands.

Thank you Helping Hands Chigwell and your whole incredible team (with special mention to David, one of my dad's favourite people in the world).

My Husband has had Care from Helping Hands for over 3years now. The ladies that come to him are always kind, considerate and fun for him. This is I am able to go to work 3days a week. he office staff if I have to contact them are always helpful especially April the Manager.

My elderly uncle has received excellent care and understanding from all the staff at Helping Hands. He has regular carers who he has got to know, who are patient and attentive and he looks forward to their visits. Communication with management is excellent