Home Care Providers Owned by Helping Hands Home Care in North Somerset
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in North Somerset for Helping Hands Home Care are showing below.
View the details of all 152 locations (with 1810 reviews) owned by Helping Hands Home Care
Helping Hands Home Care Locations in North Somerset (2)
Helping Hands Home Care (Clevedon)
9.4
52 reviews
61 Hill Road, Clevedon BS21 7PD
"Helping Hands has provided excellent care. Always timely and courteous and happy to provide assistance to meet any unexpected or ad hoc…" Read all 52 reviews
With over 30 years’ experience delivering high quality care across England and Wales, Helping Hands Home Care are the ideal solution if you’re looking for a little extra help to remain independent at home. Whether you need regular visits throughout… Read more about Helping Hands Home Care (Clevedon)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £35.20 / hour
- Live-in Care from £1,825 / week
Helping Hands Home Care (Weston-super-Mare)
8.5
8 reviews
55A Oxford Street, Weston-super-Mare BS23 1TR
"I find Helping Hands Home Care the best, they are so nice and don't mind me talking. I don't think you could do any better. They help me so…" Read all 8 reviews
The fully-trained carers at Helping Hands' Weston-super-Mare branch provides an extensive range of care to ensure adults in the area who are in need of support are able to remain in the comfort of their own homes. Helping Hands have over 30 years’… Read more about Helping Hands Home Care (Weston-super-Mare)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £35.20 / hour
- Live-in Care from £1,825 / week
Helping Hands Home Care Reviews in North Somerset (60)
9.1
Helping Hands Home Care has a Group Review Score of 9.1 (9.149) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.
Review of
Helping Hands Home Care (Clevedon)
from M H (Daughter-in-law of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helping Hands has provided excellent care. Always timely and courteous and happy to provide assistance to meet any unexpected or ad hoc needs, including accompanying to appointments. Both the carers and office staff are very helpful and professional.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Clevedon)
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Review of
Helping Hands Home Care (Clevedon)
from G W (Husband of Client) published on 25 August 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have always found the members of Helping Hand staff who visit my wife to be friendly helpful and competent, they are also punctual arriving within a few minuets of the time shown on the rota. It is difficult to comment on the management as I have had little contact with them recently.
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Review of
Helping Hands Home Care (Clevedon)
from J B (Sister of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I have found the carers very good, helpful and experienced. Willing to help with a variety of jobs. They are friendly and interested without being intrusive.
Until recently the problem I have had is that the carers keep changing and have been coming at different times which makes it difficult to plan
Until recently the problem I have had is that the carers keep changing and have been coming at different times which makes it difficult to plan
ahead. For instance I can't arrange a grocery delivery when they are here to help me and I have to show them around each time. This seems to be related to poor management which has recently improved a lot.
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Review of
Helping Hands Home Care (Clevedon)
from Christine M (Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Over all I am very satisfied with the care I receive. On the whole I am very happy with all of the carers and when I have had an issue I am pleased to say the problem has been addressed.
I would like more regular face to face meetings to review my current care requirements. For example I would prefer
I would like more regular face to face meetings to review my current care requirements. For example I would prefer
to have later start times for my morning visit. And have asked for a start time of 8.30 and no earlier. I do have to keep reminding the team of this request and would prefer if this was documented in my care plan.
I would like to thank my carers as they do a very good job, they are always considerate of my needs.
I would like to thank my carers as they do a very good job, they are always considerate of my needs.
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Review of
Helping Hands Home Care (Clevedon)
from Lucy M (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helping Hands are a fantastic company. Nothing is too much trouble. All the carers are so kind and yes caring - not always the case with other companies. They are really good at communicating with me so I always know immediately if there is a problem. I can't speak highly enough and would not hesitate
to recommend.
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Review of
Helping Hands Home Care (Clevedon)
from Judith S (Wife of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The overall service that my husband currently receives is consistently good. His present carer is efficient ,kind and understands my husband's needs, and both of us feel confident that they know what they are doing.
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Review of
Helping Hands Home Care (Clevedon)
from Wendy D (Daughter-in-law of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service, she is happy with the care.
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Review of
Helping Hands Home Care (Clevedon)
from Susan Y (Sister of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very helpful and pleasant service - carers seem willing to go "extra mile", and turn their hand to what needs doing. Slight glitch recently over time keeping but not actually the carer's fault. So really very satisfied at this point in time with service received.
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Review of
Helping Hands Home Care (Clevedon)
from Dave R (Son of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers visits allow mother to continue to reside in her apartment and given her limited mobility these days then this is now a vital service and is much appreciated. The individual cares who visit mother now are liked and trusted by her.
The point of contact within the office appears to change
quite regularly and the schedule of attendance times can get amended from time to time, occasionally the carer is different to the original one specified too and we are not always notified in this regard.
Overall however we are grateful for the service provided and believe it is value for money.
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Review of
Helping Hands Home Care (Clevedon)
from Pamela G (Client) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Every carer that comes to me have been very pleasant and helpful. They do everything I ask of them.
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Review of
Helping Hands Home Care (Clevedon)
from Brian G (Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are always punctual, polite, pleasant. They do all we ask to a good standard. I would recommend to friends.
I believe that my review adequately explains my opinion of the service we are receiving.
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Review of
Helping Hands Home Care (Clevedon)
from Deborah H (Daughter of Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are always very helpful and friendly and my Mother would not be able to stay at home without the care we get. Helping Hands have been easy to contact in last few months and flexible with our needs.
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Review of
Helping Hands Home Care (Clevedon)
from Grace M (Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are really happy with Helping Hands. We have had you for a few years and have never had any concerns. All the carers we have regularly are very nice, especially one in particular. We are very happy with the company and the service.
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Review of
Helping Hands Home Care (Clevedon)
from Helen T (Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with Helping Hands. I have 24 hour living care which is fantastic for me to live an independent life. I have really caring carers who go above and beyond for me. I have Cerebral Palsy which has effected me from the neck downwards so the carer has to do everything for me which I really
appreciate their hard work. I love going out a lot in my car which my carers drive for me. I really get well looked after.
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Review of
Helping Hands Home Care (Clevedon)
from A H (Client) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It will be good when I have regular carers, at the moment I have a mixed bag.
Overall, the carers are very good and helpful, meaning that I can manage to stay in my own home.
Overall, the carers are very good and helpful, meaning that I can manage to stay in my own home.
Reply from Samuel Roberts, Partnership Manager at Helping Hands Home Care (Clevedon)
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Review of
Helping Hands Home Care (Clevedon)
from E T (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I love having people visit. I really enjoy the days when I go out. I couldn't do that without their help. I enjoy getting support from familiar faces too, my regular carer is wonderful.
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Review of
Helping Hands Home Care (Clevedon)
from Rosemary B (Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good service received from all carers
They are very sensitive to my privacy and very helpful with treatment. that I need regularly.
They arrive on time, and always enquire about my needs for that session.
Extremely polite and courteous.
Always dressed in clean uniform and wears protective gloves
They are very sensitive to my privacy and very helpful with treatment. that I need regularly.
They arrive on time, and always enquire about my needs for that session.
Extremely polite and courteous.
Always dressed in clean uniform and wears protective gloves
when applying creams.
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Review of
Helping Hands Home Care (Clevedon)
from Stuart S (Husband of Client) published on 2 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
There has been a recent change in the management at the Clevedon office and I am pleased to say that at last things seem to be moving in the right direction. I have spoken to the manager and she has taken on board all my concerns in respect of my wife's care so I am hopeful that things will how improve.
The
The
care that my wife receives has been good and if the usual team of carers attend on the majority of occasions then she will be very happy.
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Review of
Helping Hands Home Care (Weston-super-Mare)
from K L (Wife of Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have used Helping Hands for nearly six months and we have carers calling twice a week to help my husband with washing, dressing and applying four different creams that have been prescribed. We have no complaints. The carers are all friendly, efficient and kind. It was such a relief when it was confirmed
we could be included in the daily rota, as it offers not only help for my husband but for me too. Thank you to all at Helping Hands, Weston-Super-Mare.
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Review of
Helping Hands Home Care (Clevedon)
from C B (Son of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Generally, happy with the care and carers. The communication could be better something emails not responded would like more regularity with the same carer.
However, the carer / people have always come across well to me and my parents seem happy with the support.
However, the carer / people have always come across well to me and my parents seem happy with the support.
Reply from Samuel Roberts, New Business Team Leader at Helping Hands Home Care (Clevedon)
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Awards / Recognitions (0)
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