Helping Hands Home Care in Devon | 4 Home Care Providers

Review of
Helping Hands Home Care (Topsham)
from Jenny P (Client) published on 24 February 2026 Submitted via Website • Report

Overall Experience

I have been using Helping Hands for over 6 years now, first with Exeter and then with the Topsham branch when it opened. I have carers six days a week either for 1 1/2 hours or 4 hours. They try to give me the same carers each week which I find very helpful. There are 5 carers who come to me occasionally,

and I have one main carer who comes most days.
Carers are always dressed in their lilac uniforms with appropriate PPE.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you very much for sharing your experience with us over the past six years. It is wonderful to hear that both the Exeter and Topsham teams have been able to support you consistently, and that having regular carers has been helpful for you. Your kind words about the teams professionalism, including their presentation in uniform and use of appropriate PPE, are truly appreciated. I will ensure your feedback is shared with everyone involved in your care.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Diane H (Daughter of Client) published on 6 February 2026 Submitted via Website • Report

Overall Experience

Their attention to detail is fantastic and it is obvious that they enjoy their work. Very friendly and empathetic, all in all very happy with the service they provide. We use their Sitting Service and I feel confident that mum is looked after properly and cared for whilst they are there.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Good morning,
Thank you very much for your lovely feedback. It is wonderful to hear that our attention to detail, friendliness, and empathy have made such a positive difference to you. We are delighted that you feel confident using our Sitting Service and that your mum is well cared for and supported.
The team will be so pleased to know their efforts are appreciated.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Frances H (Daughter of Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Friendly carers, usually on time and always happy to do whatever mum needs them to. It is nice for her to have someone else to talk to and help her with things she is no longer able to manage for herself.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Good morning,
Thank you very much for taking the time to share your feedback with us.
We are pleased to hear that the carers have been friendly, reliable with their timing, and willing to support your mother with anything she needs. It is lovely to know that she enjoys having someone to talk to and that the team is helping her with tasks she is no longer able to manage on her own. This companionship and practical support can make such a meaningful difference to daytoday life.
Your kind comments are greatly appreciated by the team, and we are thankful for your recognition of their dedication.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Jonathan D (Son of Client) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Reliable, friendly carers. Good monitoring.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Good Morning Jonathon,

Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear the team are reliable, friendly and provide good monitoring.

We will be sure to pass on your feedback to the team.

Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Roger B (Client) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

A courteous and professional service.
Genuine compassion and empathy.
Value for money.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Roger,
Thank you for your kind feedback. We are very pleased to hear that you have found the service to be courteous and professional, and that our team has been able to provide compassionate and empathetic support. It is wonderful to know that you feel the care delivered offers good value. We truly appreciate you taking the time to share your experience.
Kindest regards,
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Malcom G (Husband of Client) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Happy with the service.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Malcom,

Thank you for taking the time to leave us a review, we really appreciate it.

We are delighted to hear you are pleased with the service being provided and will be sure to share your feedback with the team

Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Marion T (Client) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

It is nice to see some carers from the previous home care provider who visited my husband. I feel confident to talk to them. Most carers are friendly and efficient. I do not like jackets worn for my care, so ask for removal of same. I am happy to contact the office locally if the need arises or if I

need advice.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Good Afternoon Marion,
Thank you very much for taking the time to share your feedback.
It is wonderful to hear that you feel confident and comfortable with the carers who previously supported your husband, as continuity of care is something we know can make a real difference. We are also pleased that you find most of our carers friendly and efficient.
Thank you as well for sharing your personal preference regarding jackets being worn during your care visits. We appreciate you highlighting this, and we will ensure your wishes are passed on to the team along with your feedback.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Exeter)
from Gill F (Wife of Client) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My husband had care from Helping Hands for over 12 months. Although initially he was very reluctant to accept care from anyone but me, the girls that came were ideal and managed to persuade him to let them wash him. The agency explained they would send different carers for the first few sessions

so that we could work out who suited my husband best and once we had done this there was remarkable continuity of care. When the regular carer was on holiday, they said they would send a carer who had a very similar approach to the usual one, and they did. I was very impressed with this, and with their flexibility when I had to alter sessions at relatively short notice. The carers were kind and efficient and the support and advice from the office staff was very helpful. I have no hesitation in recommending them.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Exeter)Gill,

Thank you for taking the time to share your experience, we really do appreciate it.

We are so pleased to hear that our team was able to make a positive difference for both you and your husband.
It is wonderful that the carers' approach helped him feel comfortable and that our matching process provided continuity and reassurance.

We are also delighted that our flexibility and office support met your expectations, the team will be happy to read your comments when we share them shortly.

Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from K B (Client) assisted by family/friend published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent experience with Helping Hands Home Care.
All the carers meet my needs for support very well, especially in preparing simple meals.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it.

We are thrilled to hear you have had an excellent experience with us and that all the carers meet your need and support you very well. The team will be delighted to read your comments when we share your feedback with them shortly.

Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Bella G (Daughter of Client) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands are invaluable to both myself and my father. They help with his personal care and provide invaluable social interaction. They are always respectful and kind. They are an essential part of Dad's day.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Bella,
Thank you for taking the time to share your feedback, we really do appreciate it.
It is great to know that the team are invaluable to you and your Father, and the carers have always been respectful and kind when providing personal care and social interactions.
We will be sure to pass on your comments to the local branch who will be thrilled.
Kind regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Sarah G (Daughter of Client) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands have been incredible since the beginning with their care for Mum and Dad. We can't fault anything. Very pleased with all of the carers and the support and communication they give.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Sarah,
Thank you so much for your kind words and for taking the time to share your experience.
We are truly delighted to hear that you've been so pleased with the communication and incredible care and support the team provide your Mum and Dad.
Your feedback means a great deal to us and will be shared with the team, who will be thrilled to know their efforts are so appreciated.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from S N (Client) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

Brilliant service. Lovely girls are always happy and pleasant.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear you feel our service is brilliant and the team are always happy and pleasant.
We will be sure to pass on your feedback to the team
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Stella W (Client) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

My carers are wonderful.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Stella,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear the carers are wonderful and will be sure to pass on your feedback to the team.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Susan L (Client) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

I find all carers very supportive, encouraging and helpful, especially my regular carers. Any queries are quickly and sensitively answered by office staff. Very impressed that all office staff also do caring duties when necessary.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Good Morning Susan,
Thank you for leaving us a review, we are very grateful.
We are thrilled to hear you find all the carers very supportive, encouraging and helpful and any queries you have are quickly and sensitively answered by the team in the office.
We will be sure to pass on your feedback to the team who will be very happy to read your comments.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Paul M (Son of Client) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

A very good service provided to help us look after my dad. They are reliable and always visit as scheduled. The service provided is flexible and able to be up-scaled if we are away on holiday, etc.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for leaving us a review, we really do appreciate it.
We are pleased to hear that you feel the service we provide to help look after your Dad is very good and the team are reliable, always visit as scheduled and the service itself is flexible, allowing you to add on care visits when needed.
We will now be sure to pass on your feedback to the team who will be happy to receive your comments
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from C C (Daughter of Client) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely carers (especially Sharon) go above and beyond.
Carers help with washing, breakfast and prompting medication. Some will empty bins and do washing, mum (and I) would be lost without them.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we are very grateful.
It is great to hear that the carers are lovely and they go above and beyond, helping with everything from washing and breakfast to prompting medication-and even taking care of the bins and laundry. And we will be sure to pass on your feedback to the team who will be delighted to received such a lovely review.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from M R (Client) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands have helped my recovery. Especially with walking and cleaning. Nothing too much trouble.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)It is great to hear that Helping Hands have helped your recovery and nothing is too much trouble.We will be sure to pass on your feedback to the team at Topsham.Kindest regards Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Anne C (Client) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Pleased with the care I get. Will always say if I am not pleased.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Anne, Thank you for taking the time to leave us a review, we really appreciate it. We are happy to hear you are pleased with the care you receive and you would say if not. I will be sure to now pass on your feedback to the teamKindest regards Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from Julian P (Husband of Client) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

We have regular care mainly with one person who knows my wife well. She is excellent. The other 'occasional' carers are also excellent and also know her well. We are extremely happy with the provision we get.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear that you have mainly have one carer, but all the carers who visit are excellent and know your wife well.It is also great to hear you are both extremely happy with the provision you receive from the team at Topsham and we will be sure to pass on your feedback. Kindest regards Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Topsham)
from M P (Client) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

The carers are dedicated to help clients to feel cared for. Nothing is too much trouble. The staff is very kind and they always do their best to accommodate the right carer for your needs, physical or emotional—many thanks.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really appreciate it.We are pleased to hear you feel the carers are dedicated to making our clients feel cared for and nothing is too much trouble. It is also great to know the office staff are also very kind and they always do their best to accommodate the right carers for each customers needs. We will be sure to pass on your thanks and kind feedback to the team at Topsham.kindest regards Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Helping Hands Home Care in Devon

Helping Hands Home Care Locations in Devon (4)

Helping Hands Home Care Reviews in Devon (103)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Exeter)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Helping Hands Home Care (Topsham)

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers