Helping Hands Home Care in Cheshire | 7 Home Care Providers

Review of
Helping Hands Home Care (Nantwich)
from E S (Daughter of Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

We started using Helping Hands in August 2025 to help my mum who has dementia live independently at home. The carers have been lovely and mum really enjoys their company and the little errands that they help her with. Recently mum has had a number of GP appointments to attend and the management have

been fantastic in ensuring that there is always a carer available to accompany mum to the appointment, even at short notice. Thank you for your help and support - it makes such a difference when I have my own young family to look after and a full time job - I know that mum has some company and help with jobs at the times I can't be there with her.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Nantwich)Good morning,
Thank you for taking the time to share your experience, we really do appreciate it.
We are delighted to hear that our carers have been a great support to your mum and that she enjoys their company and the help with errands.
It's wonderful to know that the team has been able to assist with GP appointments, even at short notice, and that this has made things easier for you while balancing family and work.
Your kind words mean so much to us, and we'll make sure they are shared with the carers and management team.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Chester)
from A D (Client) published on 20 November 2025 Submitted via Website • Report

Overall Experience

I love having my carers each morning. Without them, I would be unable to get out of bed, showered and dressed. As a full time wheelchair user life isn't straightforward but they help me get ready for the day ahead. I have a regular bunch and they are all kind, thoughtful, resourceful, perceptive, punctual

and respectful.
I have been a client of Helping Hands for over 3 years and would highly recommend them.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Chester)Thank you so much for sharing your experience with us. We are delighted to hear that your carers make such a positive difference to your mornings and help you feel ready for the day ahead. It's wonderful to know that their kindness, thoughtfulness, and reliability have made life a little easier for you.
We will be sure to pass on your feedback to the team who will be thrilled to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Widnes)
from Anthony G (Son of Client) published on 11 November 2025 Submitted via Website • Report

Overall Experience

After a thorough review of the various home care providers in the St Helens area, I had no hesitation in hiring Helping Hands. But the proof of the pudding was in the delivery, not the eating! I have been delighted at the level of professionalism and flexibility of all the careers and management in

the organisation, always putting my mother's needs and wishes first. I have no doubt that as my mother's condition develops I will have to lean on them more, but I have the comfort of knowing there is someone else there that I can trust 100%.
I can wholeheartedly endorse Helping Hands as a first rate care provider.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Widnes)Anthony,
Thank you for sharing such a lovely review, we really do appreciate it.
We are delighted to hear that our team in St Helens has provided the level of care and support you were hoping for.
It's especially great to know that our carers and management team have been able to offer the professionalism, flexibility, and reassurance that make such a difference to both you and your mother. Building strong, person-centred relationships is at the heart of what we do, and your comments are a wonderful reflection of that commitment.
We appreciate your recommendation and will ensure your feedback is shared with the team.
Warm regards,
Katie Rathbone

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Review of
Helping Hands Home Care (Widnes)
from Elizabeth C (Client) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Thank you very much for the support and care I have received over the past 6 months. All the carers who came to me were kind and friendly and happy to do whatever I asked!
I am much better now and I hope to be able to manage on my own. Some of the carers were assigned to come to me quite often and

became friends. I hope not to need you again in the near future but I want to give you all my best wishes and will be happy to see you again if that's what we need to do.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Widnes)Elizabeth,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear all the carers who visited were kind, friendly and happy to do whatever you asked, with them quite often becoming more like friends.
It is great to know you no longer need Helping Hands as you can now managed on your own but we will be sure to pass on your lovely feedback and thanks to the team at Widnes, who I am sure will be very pleased to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Widnes)
from Peter J (Son of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My mum has been with helping hands now for over 12 months since being diagnosed with dementia and being bed bound upon release from hospital. To keep her in her home we knew we would need help and after much research we believe we have chosen the best available care for our mother. Nothing is to much

trouble they also do weekly shop for her as we work long hours so also take the pressure of us. Recently she had a complete new kitchen fitted which would have been stress for mum but the carers went above and beyond to get her through it with as least disruption as possible.
Dealing with management with any issues is a comfort as they are so helpful and knowledgeable solve the problems very efficiently. Our mother need extra visits put in and this was sorted very swiftly and professionally.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Widnes)Thank you for taking the time to leave us a 5* review, we really do appreciate it. It is lovely to hear that nothing is too much trouble for the team visiting Mum and that us doing the weekly shop also helps to take some of the pressure of you. We are pleased to know that the carers recently went above and beyond to reduce the stress and minimise disruptions for Mum when a new kitchen was being fitted, and that dealing with management is a comfort as they are so helpful and knowledgeable solving problems very efficiently. We will be sure to pass on your feedback to the team at Widnes.Kindest regards Katie

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Review of
Helping Hands Home Care (Ellesmere Port)
from C P (Daughter of Client) published on 22 September 2025 Submitted via Website • Report

Overall Experience

We have been using Helping Hands for a while now for my mother. All the carers are lovely, they are super caring, thoughtful and make sure that all mums needs are met whilst chatting and lifting mums spirits throughout the visit. We feel reassured and at ease knowing mum is getting the best care we

can ask for. We would highly recommend Helping hands, from the first interaction nothing was too much trouble for them, they listened to us and our concerns and also to my mum and what she wanted, they don't just provide care they are company for loved ones as well. The special touch of one of my mums carers buying her flowers on her birthday was lovely. They go above and beyond on every visit and now my mum looks forward to seeing them every day.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ellesmere Port)Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to know the carers who visit your Mother are all lovely, super caring , thoughtful and make sure all of her needs are met whilst having a chat and lifting Mums spirits. It is great to hear that you feel reassured and at eases knowing Mum is getting the best care you can ask for.We are also glad to hear from your first interaction with Helping Hands nothing was too much trouble, they listen, go above and beyond on every visit and Mum looks forward to their visits. We will be sure to pass on your lovely feedback to the team. Kindest regards Katie

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Review of
Helping Hands Home Care (Widnes)
from Pauline O (Daughter of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Helping hands staff really care for my mum with dedicated care always arrive on time via rota arranged they help by doing mums hygiene , showering making sure mums dry and in clean clothes and hair dry make her meals and drinks ,light cleaning

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Widnes)Thank you so much for taking time to leave us a 5* Review, it really is appreciated.
It's great to know our dedicated carers are punctual and ensure mum's daily needs are attended to.
We are grateful for your kind feedback
Very best wishes

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Review of
Helping Hands Home Care (Widnes)
from Polly W (Niece of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

The Carers from Helping Hands were always kind, professional, prompt and supportive of my aunt. They provided her and myself with reassurance that she was always comfortable, safe and surrounded with people who we knew really cared. Over the time that they visited her they became her new friends or

as she said " my girls', always courteous and placing May at the centre of their attentions. Most pleasing were their bright smiles and positive attitudes which ensured that May started and ended each day with smiles and love.
The Quality Assurance offered by the company was outstanding , checking regularly with us that the service was of the highest quality whilst also giving us both an opportunity to raise any concerns - of which there where none!
Thank you does not seem enough to express my sincere gratitude to all the carers and the management team for their hard work. You promised quality care at home and you gave it. I wish you every success in the future

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Widnes)Thank you so much for leaving a 5* Review and your very kind words, we really appreciate it.
It's great to know you were reassured by the kind, professional support provided for your aunt by our carers and management team.
We are delighted you feel we provided the quality care at home you wanted.
Kindest regards

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Review of
Helping Hands Home Care (Warrington)
from Laurence C (Client) assisted by family/friend published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care company.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Warrington)Thank you for taking the time to leave us a 5/5 review, we really do appreciate it.
We are thrilled to hear you feel Helping Hands Warrington are an excellent care company and will be sure to pass on your kind feedback to the team.
Kindest regards

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Review of
Helping Hands Home Care (Widnes)
from Paula F (Client) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Iv been a service user for a while now with helping hands and I couldn't be happier with both the office staff/management, excellent professionalism across all fronts and never had any issues.

All amazing people, great characters and very welcoming all at the same time. The office themselves are

very accommodating and I could not be happier with everyone. The carers go above and beyond in every way xxx

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Review of
Helping Hands Home Care (Warrington)
from T L (Client) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

All the carers are good, doing everything requested. They arrive on time or close to it and do not rush you. Generally, they are gentle as they wash and dry you and always ensure you are ok before they leave. One carer regularly checks that your skin is not damaged in any way and warns you if there

are any potential issues.

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Review of
Helping Hands Home Care (Widnes)
from Karen A (Wife of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

The carers from Helping Hands are incredible and I literally couldn't cope without them. They have got to know my husband really well and go the extra mile to make sure he has everything he needs. They are kind, non-judgemental and patient. They are also there to listen to me too which means a lot.

They are true angels. The management team are also excellent, they regularly check in with me and keep me updated with any issues or changes. Thanks to Helping Hands i have been able to continue working and my stress levels have reduced as I know my husband is being cared for. Thank you for everything x

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Review of
Helping Hands Home Care (Nantwich)
from Darren W (Son of Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands (Nantwich) have over many years provided exceptional care and support to my mum.

Throughout there has been one constant member of staff.

She has consistently gone above and beyond always ensuring my mum has the very best care. She has also supported me many times too providing updates

outside of the normal hours of care. I cannot therefore thank her enough for her professionalism, dedication, and care to the job she has demonstrated. She is an asset to your business, always there to reassure all they are in the best of hands. A deep gratitude will always remain from both my mum and I for the support this carer and Helping Hands has given.

Thank you Helping Hands you did a brilliant job! I wish you continued success in providing a high quality service.

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Review of
Helping Hands Home Care (Northwich)
from H W (Wife of Client) published on 9 July 2025 Submitted via Website • Report

Overall Experience

I am generally pleased with the service from Helping Hands. Had a couple of hiccups earlier in the journey but these were sorted out satisfactorily.
We generally have the same carer twice a week at a regular slot which l have found beneficial to my husband with dementia. He has confidence in her care

and is treated with dignity and even looks forward to the visits.

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Review of
Helping Hands Home Care (Northwich)
from Philip D (Son of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

My parents were not looking forward to getting Carers , but now they are so glad they did, all the ladies are very Friendly and i can relax now to know they are getting proper meals with fresh vegetables every day and a pudding. They now wash and dress my Mum every morning and give her her pills.

They also help out with ironing, cleaning emptying bins checking the fridge for out of date food. They make the bed and change the bed and put clothes away. The weekly rota is excellent as I can let my Mum know who is coming . Me & my brother now have peace of mind that they are being looked after , I ring the ladies in the office too and they are also very friendly and very helpful I fully recommend Helping Hands.

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Review of
Helping Hands Home Care (Northwich)
from Deborah W (Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

All carers are friendly, well presented and helpful.
Most have good timekeeping, when they are unable to be so due to e.g. traffic, I am kept informed.
Most of the time they use their full hour and look for additional tasks or ask Is there anything else I can help with? When I feel rushed (not

often) I have contacted the office.
I have a few 'main carers' i.e. most often here; they know my routine and if they spot something that needs doing will either just get on and do it, or let me know that they will action it the next day.

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Review of
Helping Hands Home Care (Northwich)
from Jane R (Daughter of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been looking after both my parents then my mum for 10 months now. They have been such a support through my dad's death and my mum's changing needs. Strong relationships quickly grew with the team of carers. They did everything they could for my dad. Mum trusts them and has become

very fond of them. Their care has enabled her to stay at home where she wants to be. Helping Hands are really good at getting in touch if they have any concerns. They have been very helpful in communicating with the surgery and pharmacy when needed.

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Review of
Helping Hands Home Care (Chester)
from J T (Daughter of Client) published on 16 June 2025 Submitted via Website • Report

Overall Experience

We needed swift 24hour care for my mother at short notice. The service provided to put this is place really good and the communication was excellent
We now have a smaller care package in place. I needed phone regarding this support and I received proactive response

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Review of
Helping Hands Home Care (Chester)
from C B (Daughter of Client) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Mostly the service provided has been very good, courteous and respectfully. The only negative has been that occasionally the lady coming in to help has not arrived at the agreed time, meaning my father is sitting about in his dressing gown waiting for her to arrive. Also my mother doesn't think they

need a whole hour just to wash him, she thinks half an hour would do. But overall the service has been very good.
Another small point, my mother asked for a man to assist with dad's washing, I understand this is very difficult, and except this may not be available all the time.

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Review of
Helping Hands Home Care (Chester)
from Ben E (Son of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Helping Hands are the first care company that I've used for my Dad, and I couldn't be happier. My Dad is an independent person who has always done things from himself, but due to ill health needs help for the first time, especially after my Mum passed away last year. He was initially reluctant to have

carers, but now he actively looks forward to each visit. He finds each of the carers very friendly, warm and engaging - and will now tell me to cancel other things if they clash with a carers visit!)

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Home Care Providers Owned by Helping Hands Home Care in Cheshire

Helping Hands Home Care Locations in Cheshire (7)

Helping Hands Home Care Reviews in Cheshire (87)

Helping Hands Home Care (Nantwich)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Ellesmere Port)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Warrington)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Warrington)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Nantwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Chester)

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