Helping Hands Home Care in Cheshire | 7 Home Care Providers

Review of
Helping Hands Home Care (Ellesmere Port)
from Joyce B (Daughter of Client) published on 17 February 2026 Submitted via Website • Report

Overall Experience

Helping Hands supported my mother in the last two years of her life, and I can say that they enabled my mother to stay in her own home and provided companionship visits and gave me comfort that someone was checking on on her even when she was able to do things for herself. So much of the visit was wellbeing

as far as I was concerned, on top of helping her with showers etc.
I would like to give a personal thanks to the Ellesmere Port office staff who continued to adapt rotas whenever I asked them, and maintained that close contact with me . The carers were all lovely and got to know my mum. Thank you so much to the team, we couldnt have done it without you

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ellesmere Port)Thank you for taking the time to share such a heartfelt review; we truly appreciate your kind words.
We are honoured to hear that our support helped your mother remain in her own home over the last two years of her life. It means a great deal to know that our companionship visits brought you comfort and reassurance, alongside supporting her with personal care and overall wellbeing.
Your gratitude towards the Ellesmere Port office team is truly appreciated. We are pleased to hear they were able to adapt rotas whenever needed and maintain close, supportive contact with you throughout. It is also lovely to know that the carers got to know your mum and that their kindness made a positive difference.
We will ensure your thanks are shared with the entire team, who will be very touched by your message. Thank you for trusting us during such an important time - it was a privilege to support you both.

Kindest regards
Katie

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Review of
Helping Hands Home Care (Macclesfield)
from B K (Client) published on 11 February 2026 Submitted via Website • Report

Overall Experience

Can't thank the carers enough. They're so kind and nothing is too much trouble for them do. They're friendly yet professional. It makes my life so much easier especially since I now can't do it myself. Thank you

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Macclesfield)Good morning,
Thank you so much for your lovely feedback. We are delighted to hear how much our carers kindness and support mean to you. It is wonderful to know that they are making things easier for you and that their friendly, professional approach is helping you feel comfortable and well cared for.
Your gratitude will mean a great deal to the team, and we truly appreciate you taking the time to share it.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Macclesfield)
from S W (Daughter of Client) published on 10 February 2026 Submitted via Website • Report

Overall Experience

Helping Hands have been visiting my mother for just over two years now.
Physically she is still remarkable for 97 years of age but her cognitive abilities have declined considerably in this time.
HH have been very good at increasing the number of visits, increasing the time, making more daily checks

and helping with more tasks as mum's needs have changed.
By maintaining contact with family who live away and addressing mum's needs she is managing to stay in her own home safely.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Macclesfield)Good morning,
Thank you for taking the time to share such a thoughtful review. We are so pleased to hear that your mother has received consistent, personalised support over the past two years. It is wonderful to know that as her needs have changed, the team have been able to adapt the number and length of visits, provide more daily checks, and assist with additional tasks to help her remain safe and comfortable at home.
We are especially glad that our regular communication has helped you feel reassured while living away, and that this continued support is enabling your mother to stay in her own home safely. Your recommendation means a great deal to us.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Ellesmere Port)
from Betty S (Client) published on 5 February 2026 Submitted via Website • Report

Overall Experience

After reluctantly accepting I needed some assistance getting shoes and socks and showering I contacted Helping Hands (Ellesmere Port)who arranged for someone to visit me at home with no obligation. I had very many questions for them and all were answered clearly without the use of crib sheets assuring

me I would have a team of regular carers . At no time did I feel under pressure to sign up to them.
The team I have are all first class and dependable, with an understanding of my needs, encouraging independence, privacy and dignity at all times in a cheerful and courteous manner undertaking other tasks eg putting out the recycling and making my bed always asking if there is anything else I need before they leave.
I know I will need more care in the future and am happy and confident that I can depend on Helping Hands when the time comes
Staff and carers organised a Christmas carol concert for clients who were transported to the venue by carers who had volunteered to drive them.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ellesmere Port)Thank you for sharing such a thoughtful review. We are pleased to hear how positive your experience has been with the Ellesmere Port team, especially after taking the big step of asking for support. It is wonderful that the initial visit felt clear and pressure-free.
We are delighted that your carers have supported you so well, encouraging your independence and dignity while helping with daily tasks and offering thoughtful extra assistance. It is lovely to hear how dependable and courteous they have been.
Your confidence in future care means a great deal, and the team will truly appreciate your kind words.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Ellesmere Port)
from Belinda B (Daughter of Client) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Good! Prompt precise service! Good in assisting my mother , pleasant carer happy to help, have a chat, assist in changing bedding and personal care where needed!
Gear service effective, efficient staff!

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ellesmere Port)Good Morning,
Thank you very much for taking the time to leave this review. We truly appreciate your feedback. It is wonderful to hear that you found the service prompt and precise, and that the carer supporting your mother was pleasant, helpful and happy to spend time chatting while assisting with tasks such as changing bedding and providing personal care where needed.
Your comments reflect the commitment and care the team in Ellesmere Port strive to provide each day, and we will ensure your kind words are passed on to them.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Chester)
from Richard c (Friend of Client) published on 14 January 2026 Submitted via Website • Report

Overall Experience

this review is to cover the last 12 months.
Having not had a break in 6 years i was very reluctant to leave my friend as we literally had not been apart in 6 years that he has lived with me. however one phone call to enquire and i knew straight away from talking to adrienne i was leaving him in very

capable hands and my fears went. We was very fortunate to get Abel and wow what can i say there is no words to describe how happy we was with the care he provided Adie. The feedback from my family, Friends and neighbours was outstanding.
Abel is so kind caring patient and very understanding of adies needs i trust him 100 percent in our home he keeps it spotlessI will only have Abel as he knows Adies needs just as much as my family and i myself do.
He is an amazing carer and knows his job and is so dedicated. Thank you for all the care Abel and the rest of helping hands as they always a phonecall away if i need to enquire about anything

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Chester)Richard,

Thank you so much for sharing your experience with us. We are truly honored to have been able to support you and Adie over the past 12 months. We understand how difficult it can be to take a break after so many years of continuous care, and we are delighted that Adrienne was able to reassure you and make you feel confident in our service from the very first call.
Your kind words about Abel mean so much to us. It is wonderful to hear that his dedication, kindness, and understanding of Adie's needs have provided you with peace of mind and earned the trust of your family, friends, and neighbors. We are proud to have Abel as part of our team and will ensure your appreciation is shared with him.
Thank you also for acknowledging the ongoing support from the wider Helping Hands team. We are always here for you whenever you need us.

We will be sure to share your feedback with the team.

Kindest regards
Katie

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Review of
Helping Hands Home Care (Nantwich)
from Linda M (Partner of Client) published on 14 January 2026 Submitted via Website • Report

Overall Experience

We needed an extra evening visit which was provided within hour of our initial call. We have been with you since early 2025 and cannot praise your services and staff highly enough. Score out of 10 has to be 20!!!

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Nantwich)Dear Linda,
Thank you so much for sharing your experience with us. We are delighted to hear that we were able to arrange the extra evening visit promptly and that our team has consistently met your expectations since early 2025.
Your kind words about our services and staff mean a great deal to us. We strive to provide responsive, reliable care, and it is incredibly rewarding to know that this has made a positive difference for you.

We will be sure to share your feedback with the team.

Kindest regards
Katie

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Review of
Helping Hands Home Care (Nantwich)
from E S (Daughter of Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

We started using Helping Hands in August 2025 to help my mum who has dementia live independently at home. The carers have been lovely and mum really enjoys their company and the little errands that they help her with. Recently mum has had a number of GP appointments to attend and the management have

been fantastic in ensuring that there is always a carer available to accompany mum to the appointment, even at short notice. Thank you for your help and support - it makes such a difference when I have my own young family to look after and a full time job - I know that mum has some company and help with jobs at the times I can't be there with her.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Nantwich)Good morning,
Thank you for taking the time to share your experience, we really do appreciate it.
We are delighted to hear that our carers have been a great support to your mum and that she enjoys their company and the help with errands.
It's wonderful to know that the team has been able to assist with GP appointments, even at short notice, and that this has made things easier for you while balancing family and work.
Your kind words mean so much to us, and we'll make sure they are shared with the carers and management team.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Chester)
from A D (Client) published on 20 November 2025 Submitted via Website • Report

Overall Experience

I love having my carers each morning. Without them, I would be unable to get out of bed, showered and dressed. As a full time wheelchair user life isn't straightforward but they help me get ready for the day ahead. I have a regular bunch and they are all kind, thoughtful, resourceful, perceptive, punctual

and respectful.
I have been a client of Helping Hands for over 3 years and would highly recommend them.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Chester)Thank you so much for sharing your experience with us. We are delighted to hear that your carers make such a positive difference to your mornings and help you feel ready for the day ahead. It's wonderful to know that their kindness, thoughtfulness, and reliability have made life a little easier for you.
We will be sure to pass on your feedback to the team who will be thrilled to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Widnes)
from Anthony G (Son of Client) published on 11 November 2025 Submitted via Website • Report

Overall Experience

After a thorough review of the various home care providers in the St Helens area, I had no hesitation in hiring Helping Hands. But the proof of the pudding was in the delivery, not the eating! I have been delighted at the level of professionalism and flexibility of all the careers and management in

the organisation, always putting my mother's needs and wishes first. I have no doubt that as my mother's condition develops I will have to lean on them more, but I have the comfort of knowing there is someone else there that I can trust 100%.
I can wholeheartedly endorse Helping Hands as a first rate care provider.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Widnes)Anthony,
Thank you for sharing such a lovely review, we really do appreciate it.
We are delighted to hear that our team in St Helens has provided the level of care and support you were hoping for.
It's especially great to know that our carers and management team have been able to offer the professionalism, flexibility, and reassurance that make such a difference to both you and your mother. Building strong, person-centred relationships is at the heart of what we do, and your comments are a wonderful reflection of that commitment.
We appreciate your recommendation and will ensure your feedback is shared with the team.
Warm regards,
Katie Rathbone

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Review of
Helping Hands Home Care (Widnes)
from Elizabeth C (Client) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Thank you very much for the support and care I have received over the past 6 months. All the carers who came to me were kind and friendly and happy to do whatever I asked!
I am much better now and I hope to be able to manage on my own. Some of the carers were assigned to come to me quite often and

became friends. I hope not to need you again in the near future but I want to give you all my best wishes and will be happy to see you again if that's what we need to do.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Widnes)Elizabeth,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear all the carers who visited were kind, friendly and happy to do whatever you asked, with them quite often becoming more like friends.
It is great to know you no longer need Helping Hands as you can now managed on your own but we will be sure to pass on your lovely feedback and thanks to the team at Widnes, who I am sure will be very pleased to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Widnes)
from Peter J (Son of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My mum has been with helping hands now for over 12 months since being diagnosed with dementia and being bed bound upon release from hospital. To keep her in her home we knew we would need help and after much research we believe we have chosen the best available care for our mother. Nothing is to much

trouble they also do weekly shop for her as we work long hours so also take the pressure of us. Recently she had a complete new kitchen fitted which would have been stress for mum but the carers went above and beyond to get her through it with as least disruption as possible.
Dealing with management with any issues is a comfort as they are so helpful and knowledgeable solve the problems very efficiently. Our mother need extra visits put in and this was sorted very swiftly and professionally.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Widnes)Thank you for taking the time to leave us a 5* review, we really do appreciate it. It is lovely to hear that nothing is too much trouble for the team visiting Mum and that us doing the weekly shop also helps to take some of the pressure of you. We are pleased to know that the carers recently went above and beyond to reduce the stress and minimise disruptions for Mum when a new kitchen was being fitted, and that dealing with management is a comfort as they are so helpful and knowledgeable solving problems very efficiently. We will be sure to pass on your feedback to the team at Widnes.Kindest regards Katie

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Review of
Helping Hands Home Care (Ellesmere Port)
from C P (Daughter of Client) published on 22 September 2025 Submitted via Website • Report

Overall Experience

We have been using Helping Hands for a while now for my mother. All the carers are lovely, they are super caring, thoughtful and make sure that all mums needs are met whilst chatting and lifting mums spirits throughout the visit. We feel reassured and at ease knowing mum is getting the best care we

can ask for. We would highly recommend Helping hands, from the first interaction nothing was too much trouble for them, they listened to us and our concerns and also to my mum and what she wanted, they don't just provide care they are company for loved ones as well. The special touch of one of my mums carers buying her flowers on her birthday was lovely. They go above and beyond on every visit and now my mum looks forward to seeing them every day.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ellesmere Port)Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to know the carers who visit your Mother are all lovely, super caring , thoughtful and make sure all of her needs are met whilst having a chat and lifting Mums spirits. It is great to hear that you feel reassured and at eases knowing Mum is getting the best care you can ask for.We are also glad to hear from your first interaction with Helping Hands nothing was too much trouble, they listen, go above and beyond on every visit and Mum looks forward to their visits. We will be sure to pass on your lovely feedback to the team. Kindest regards Katie

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Review of
Helping Hands Home Care (Widnes)
from Pauline O (Daughter of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Helping hands staff really care for my mum with dedicated care always arrive on time via rota arranged they help by doing mums hygiene , showering making sure mums dry and in clean clothes and hair dry make her meals and drinks ,light cleaning

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Widnes)Thank you so much for taking time to leave us a 5* Review, it really is appreciated.
It's great to know our dedicated carers are punctual and ensure mum's daily needs are attended to.
We are grateful for your kind feedback
Very best wishes

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Review of
Helping Hands Home Care (Widnes)
from Polly W (Niece of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

The Carers from Helping Hands were always kind, professional, prompt and supportive of my aunt. They provided her and myself with reassurance that she was always comfortable, safe and surrounded with people who we knew really cared. Over the time that they visited her they became her new friends or

as she said " my girls', always courteous and placing May at the centre of their attentions. Most pleasing were their bright smiles and positive attitudes which ensured that May started and ended each day with smiles and love.
The Quality Assurance offered by the company was outstanding , checking regularly with us that the service was of the highest quality whilst also giving us both an opportunity to raise any concerns - of which there where none!
Thank you does not seem enough to express my sincere gratitude to all the carers and the management team for their hard work. You promised quality care at home and you gave it. I wish you every success in the future

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Widnes)Thank you so much for leaving a 5* Review and your very kind words, we really appreciate it.
It's great to know you were reassured by the kind, professional support provided for your aunt by our carers and management team.
We are delighted you feel we provided the quality care at home you wanted.
Kindest regards

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Review of
Helping Hands Home Care (Warrington)
from Laurence C (Client) assisted by family/friend published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care company.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Warrington)Thank you for taking the time to leave us a 5/5 review, we really do appreciate it.
We are thrilled to hear you feel Helping Hands Warrington are an excellent care company and will be sure to pass on your kind feedback to the team.
Kindest regards

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Review of
Helping Hands Home Care (Widnes)
from Paula F (Client) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Iv been a service user for a while now with helping hands and I couldn't be happier with both the office staff/management, excellent professionalism across all fronts and never had any issues.

All amazing people, great characters and very welcoming all at the same time. The office themselves are

very accommodating and I could not be happier with everyone. The carers go above and beyond in every way xxx

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Review of
Helping Hands Home Care (Warrington)
from T L (Client) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

All the carers are good, doing everything requested. They arrive on time or close to it and do not rush you. Generally, they are gentle as they wash and dry you and always ensure you are ok before they leave. One carer regularly checks that your skin is not damaged in any way and warns you if there

are any potential issues.

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Review of
Helping Hands Home Care (Widnes)
from Karen A (Wife of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

The carers from Helping Hands are incredible and I literally couldn't cope without them. They have got to know my husband really well and go the extra mile to make sure he has everything he needs. They are kind, non-judgemental and patient. They are also there to listen to me too which means a lot.

They are true angels. The management team are also excellent, they regularly check in with me and keep me updated with any issues or changes. Thanks to Helping Hands i have been able to continue working and my stress levels have reduced as I know my husband is being cared for. Thank you for everything x

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Review of
Helping Hands Home Care (Nantwich)
from Darren W (Son of Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands (Nantwich) have over many years provided exceptional care and support to my mum.

Throughout there has been one constant member of staff.

She has consistently gone above and beyond always ensuring my mum has the very best care. She has also supported me many times too providing updates

outside of the normal hours of care. I cannot therefore thank her enough for her professionalism, dedication, and care to the job she has demonstrated. She is an asset to your business, always there to reassure all they are in the best of hands. A deep gratitude will always remain from both my mum and I for the support this carer and Helping Hands has given.

Thank you Helping Hands you did a brilliant job! I wish you continued success in providing a high quality service.

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Home Care Providers Owned by Helping Hands Home Care in Cheshire

Helping Hands Home Care Locations in Cheshire (7)

Helping Hands Home Care Reviews in Cheshire (94)

Helping Hands Home Care (Ellesmere Port)

Helping Hands Home Care (Macclesfield)

Helping Hands Home Care (Macclesfield)

Helping Hands Home Care (Ellesmere Port)

Helping Hands Home Care (Ellesmere Port)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Nantwich)

Helping Hands Home Care (Nantwich)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Ellesmere Port)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Warrington)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Warrington)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Nantwich)

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