Helping Hands Home Care in Cheshire | 7 Home Care Providers

Review of
Helping Hands Home Care (Widnes)
from Peter J (Son of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My mum has been with helping hands now for over 12 months since being diagnosed with dementia and being bed bound upon release from hospital. To keep her in her home we knew we would need help and after much research we believe we have chosen the best available care for our mother. Nothing is to much

trouble they also do weekly shop for her as we work long hours so also take the pressure of us. Recently she had a complete new kitchen fitted which would have been stress for mum but the carers went above and beyond to get her through it with as least disruption as possible.
Dealing with management with any issues is a comfort as they are so helpful and knowledgeable solve the problems very efficiently. Our mother need extra visits put in and this was sorted very swiftly and professionally.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Widnes)

Thank you for taking the time to leave us a 5* review, we really do appreciate it. It is lovely to hear that nothing is too much trouble for the team visiting Mum and that us doing the weekly shop also helps to take some of the pressure of you. We are pleased to know that the carers recently went above and beyond to reduce the stress and minimise disruptions for Mum when a new kitchen was being fitted, and that dealing with management is a comfort as they are so helpful and knowledgeable solving problems very efficiently. We will be sure to pass on your feedback to the team at Widnes.Kindest regards Katie

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Review of
Helping Hands Home Care (Ellesmere Port)
from C P (Daughter of Client) published on 22 September 2025 Submitted via Website • Report

Overall Experience

We have been using Helping Hands for a while now for my mother. All the carers are lovely, they are super caring, thoughtful and make sure that all mums needs are met whilst chatting and lifting mums spirits throughout the visit. We feel reassured and at ease knowing mum is getting the best care we

can ask for. We would highly recommend Helping hands, from the first interaction nothing was too much trouble for them, they listened to us and our concerns and also to my mum and what she wanted, they don't just provide care they are company for loved ones as well. The special touch of one of my mums carers buying her flowers on her birthday was lovely. They go above and beyond on every visit and now my mum looks forward to seeing them every day.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ellesmere Port)

Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to know the carers who visit your Mother are all lovely, super caring , thoughtful and make sure all of her needs are met whilst having a chat and lifting Mums spirits. It is great to hear that you feel reassured and at eases knowing Mum is getting the best care you can ask for.We are also glad to hear from your first interaction with Helping Hands nothing was too much trouble, they listen, go above and beyond on every visit and Mum looks forward to their visits. We will be sure to pass on your lovely feedback to the team. Kindest regards Katie

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Review of
Helping Hands Home Care (Widnes)
from Pauline O (Daughter of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Helping hands staff really care for my mum with dedicated care always arrive on time via rota arranged they help by doing mums hygiene , showering making sure mums dry and in clean clothes and hair dry make her meals and drinks ,light cleaning

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Widnes)

Thank you so much for taking time to leave us a 5* Review, it really is appreciated.
It's great to know our dedicated carers are punctual and ensure mum's daily needs are attended to.
We are grateful for your kind feedback
Very best wishes

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Review of
Helping Hands Home Care (Widnes)
from Polly W (Niece of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

The Carers from Helping Hands were always kind, professional, prompt and supportive of my aunt. They provided her and myself with reassurance that she was always comfortable, safe and surrounded with people who we knew really cared. Over the time that they visited her they became her new friends or

as she said " my girls', always courteous and placing May at the centre of their attentions. Most pleasing were their bright smiles and positive attitudes which ensured that May started and ended each day with smiles and love.
The Quality Assurance offered by the company was outstanding , checking regularly with us that the service was of the highest quality whilst also giving us both an opportunity to raise any concerns - of which there where none!
Thank you does not seem enough to express my sincere gratitude to all the carers and the management team for their hard work. You promised quality care at home and you gave it. I wish you every success in the future

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Widnes)

Thank you so much for leaving a 5* Review and your very kind words, we really appreciate it.
It's great to know you were reassured by the kind, professional support provided for your aunt by our carers and management team.
We are delighted you feel we provided the quality care at home you wanted.
Kindest regards

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Review of
Helping Hands Home Care (Warrington)
from Laurence C (Client) assisted by family/friend published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care company.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Warrington)

Thank you for taking the time to leave us a 5/5 review, we really do appreciate it.
We are thrilled to hear you feel Helping Hands Warrington are an excellent care company and will be sure to pass on your kind feedback to the team.
Kindest regards

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Review of
Helping Hands Home Care (Widnes)
from Paula F (Client) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Iv been a service user for a while now with helping hands and I couldn't be happier with both the office staff/management, excellent professionalism across all fronts and never had any issues.

All amazing people, great characters and very welcoming all at the same time. The office themselves are

very accommodating and I could not be happier with everyone. The carers go above and beyond in every way xxx

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Review of
Helping Hands Home Care (Warrington)
from T L (Client) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

All the carers are good, doing everything requested. They arrive on time or close to it and do not rush you. Generally, they are gentle as they wash and dry you and always ensure you are ok before they leave. One carer regularly checks that your skin is not damaged in any way and warns you if there

are any potential issues.

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Review of
Helping Hands Home Care (Widnes)
from Karen A (Wife of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

The carers from Helping Hands are incredible and I literally couldn't cope without them. They have got to know my husband really well and go the extra mile to make sure he has everything he needs. They are kind, non-judgemental and patient. They are also there to listen to me too which means a lot.

They are true angels. The management team are also excellent, they regularly check in with me and keep me updated with any issues or changes. Thanks to Helping Hands i have been able to continue working and my stress levels have reduced as I know my husband is being cared for. Thank you for everything x

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Review of
Helping Hands Home Care (Nantwich)
from Darren W (Son of Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands (Nantwich) have over many years provided exceptional care and support to my mum.

Throughout there has been one constant member of staff.

She has consistently gone above and beyond always ensuring my mum has the very best care. She has also supported me many times too providing updates

outside of the normal hours of care. I cannot therefore thank her enough for her professionalism, dedication, and care to the job she has demonstrated. She is an asset to your business, always there to reassure all they are in the best of hands. A deep gratitude will always remain from both my mum and I for the support this carer and Helping Hands has given.

Thank you Helping Hands you did a brilliant job! I wish you continued success in providing a high quality service.

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Review of
Helping Hands Home Care (Northwich)
from H W (Wife of Client) published on 9 July 2025 Submitted via Website • Report

Overall Experience

I am generally pleased with the service from Helping Hands. Had a couple of hiccups earlier in the journey but these were sorted out satisfactorily.
We generally have the same carer twice a week at a regular slot which l have found beneficial to my husband with dementia. He has confidence in her care

and is treated with dignity and even looks forward to the visits.

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Review of
Helping Hands Home Care (Northwich)
from Philip D (Son of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

My parents were not looking forward to getting Carers , but now they are so glad they did, all the ladies are very Friendly and i can relax now to know they are getting proper meals with fresh vegetables every day and a pudding. They now wash and dress my Mum every morning and give her her pills.

They also help out with ironing, cleaning emptying bins checking the fridge for out of date food. They make the bed and change the bed and put clothes away. The weekly rota is excellent as I can let my Mum know who is coming . Me & my brother now have peace of mind that they are being looked after , I ring the ladies in the office too and they are also very friendly and very helpful I fully recommend Helping Hands.

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Review of
Helping Hands Home Care (Northwich)
from Deborah W (Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

All carers are friendly, well presented and helpful.
Most have good timekeeping, when they are unable to be so due to e.g. traffic, I am kept informed.
Most of the time they use their full hour and look for additional tasks or ask Is there anything else I can help with? When I feel rushed (not

often) I have contacted the office.
I have a few 'main carers' i.e. most often here; they know my routine and if they spot something that needs doing will either just get on and do it, or let me know that they will action it the next day.

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Review of
Helping Hands Home Care (Northwich)
from Jane R (Daughter of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been looking after both my parents then my mum for 10 months now. They have been such a support through my dad's death and my mum's changing needs. Strong relationships quickly grew with the team of carers. They did everything they could for my dad. Mum trusts them and has become

very fond of them. Their care has enabled her to stay at home where she wants to be. Helping Hands are really good at getting in touch if they have any concerns. They have been very helpful in communicating with the surgery and pharmacy when needed.

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Review of
Helping Hands Home Care (Chester)
from J T (Daughter of Client) published on 16 June 2025 Submitted via Website • Report

Overall Experience

We needed swift 24hour care for my mother at short notice. The service provided to put this is place really good and the communication was excellent
We now have a smaller care package in place. I needed phone regarding this support and I received proactive response

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Review of
Helping Hands Home Care (Chester)
from C B (Daughter of Client) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Mostly the service provided has been very good, courteous and respectfully. The only negative has been that occasionally the lady coming in to help has not arrived at the agreed time, meaning my father is sitting about in his dressing gown waiting for her to arrive. Also my mother doesn't think they

need a whole hour just to wash him, she thinks half an hour would do. But overall the service has been very good.
Another small point, my mother asked for a man to assist with dad's washing, I understand this is very difficult, and except this may not be available all the time.

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Review of
Helping Hands Home Care (Chester)
from Ben E (Son of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Helping Hands are the first care company that I've used for my Dad, and I couldn't be happier. My Dad is an independent person who has always done things from himself, but due to ill health needs help for the first time, especially after my Mum passed away last year. He was initially reluctant to have

carers, but now he actively looks forward to each visit. He finds each of the carers very friendly, warm and engaging - and will now tell me to cancel other things if they clash with a carers visit!)

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Review of
Helping Hands Home Care (Chester)
from Roy T (Son of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Being recently diagnosed with dementia my mother started to receive care from helping hands several months ago. She has received excellent care every evening, but as her health has declined further, I approached the Branch care manager at the Chester branch to find out what I could do to amend and increase

the times of visits. I was walked through the process and given all the options available to me. The Branch care manager was very patient and extremely understanding. I was helped to put a more comprehensive care plan in place. Unfortunately, my mother's health deteriorated very rapidly and social services became involved. Every member of staff that I have met from helping hands has been extremely courteous, professional and friendly. I could not recommend them highly enough.

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Review of
Helping Hands Home Care (Chester)
from M M (Daughter of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Very helpful staff mum couldn't live on her own without them. She looks forward to them coming everyday they keep her in touch with the world around her. She has a good sense of humour and enjoys a laugh it makes her day having visits .

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Review of
Helping Hands Home Care (Nantwich)
from Stan B (Client) assisted by family/friend published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

Overall, very good. Pleased to have this service. Staff are friendly and efficient and helpful.

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Review of
Helping Hands Home Care (Ellesmere Port)
from Steve C (Son of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Very happy with the service provided, my parents have only had praise for all the carers that have visited them so far, friendly, helpful, nothing to much trouble, have been very supportive of mum in dealing with the challenges dad presents

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Home Care Providers Owned by Helping Hands Home Care in Cheshire

Helping Hands Home Care Locations in Cheshire (7)

Helping Hands Home Care Reviews in Cheshire (84)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Ellesmere Port)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Warrington)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Warrington)

Helping Hands Home Care (Widnes)

Helping Hands Home Care (Nantwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Northwich)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Chester)

Helping Hands Home Care (Nantwich)

Helping Hands Home Care (Ellesmere Port)

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