Home Care Providers Owned by Helping Hands Home Care in Cheshire

We are generally very happy with the service from Helping Hands. We have had a couple of issues, however these are being dealt with and will be addressed we are informed. The service from the staff is excellent. Thank you

The staff were very pleasant and helpful.

My father only uses the service one session a week, and it's good it's usually the same person.

Helping Hands have been wonderful, both the management team and the care staff. The carers have treated my Mum with dignity and respect at all times and it has really improved her wellbeing since they started to care for her, especially as there is a small consistent team of carers looking after her, rather than having different carers going in everyday (which would certainly create anxiety for her). The Management team have always been Professional, easily accessible and flexible in their approach to my Mums changing needs, needs which they carefully and thoughtfully consider and document. I can't thank Helping Hands enough for their individualised service to my precious Mum, we as a family, are so reassured that she is in the best and safest hands. Thank you all again.

I have been very impressed with Helping Hands from meeting Sam Hale at the beginning of the process and the pairing of the carers' sent to suit my Mum. Due to Hollies holiday my Mum has also had Tom and Alex and she gets along with them all. She looks forwards to the visits very much. The carers' are punctual, good company and extremely helpful.

I would like to give a personal thanks to the Ellesmere Port office staff who continued to adapt rotas whenever I asked them, and maintained that close contact with me . The carers were all lovely and got to know my mum. Thank you so much to the team, we couldnt have done it without you

Can't thank the carers enough. They're so kind and nothing is too much trouble for them do. They're friendly yet professional. It makes my life so much easier especially since I now can't do it myself. Thank you

By maintaining contact with family who live away and addressing mum's needs she is managing to stay in her own home safely.

Staff and carers organised a Christmas carol concert for clients who were transported to the venue by carers who had volunteered to drive them.

Gear service effective, efficient staff!

He is an amazing carer and knows his job and is so dedicated. Thank you for all the care Abel and the rest of helping hands as they always a phonecall away if i need to enquire about anything

We needed an extra evening visit which was provided within hour of our initial call. We have been with you since early 2025 and cannot praise your services and staff highly enough. Score out of 10 has to be 20!!!

We started using Helping Hands in August 2025 to help my mum who has dementia live independently at home. The carers have been lovely and mum really enjoys their company and the little errands that they help her with. Recently mum has had a number of GP appointments to attend and the management have been fantastic in ensuring that there is always a carer available to accompany mum to the appointment, even at short notice. Thank you for your help and support - it makes such a difference when I have my own young family to look after and a full time job - I know that mum has some company and help with jobs at the times I can't be there with her.

I have been a client of Helping Hands for over 3 years and would highly recommend them.

I can wholeheartedly endorse Helping Hands as a first rate care provider.

I am much better now and I hope to be able to manage on my own. Some of the carers were assigned to come to me quite often and became friends. I hope not to need you again in the near future but I want to give you all my best wishes and will be happy to see you again if that's what we need to do.

Dealing with management with any issues is a comfort as they are so helpful and knowledgeable solve the problems very efficiently. Our mother need extra visits put in and this was sorted very swiftly and professionally.

We have been using Helping Hands for a while now for my mother. All the carers are lovely, they are super caring, thoughtful and make sure that all mums needs are met whilst chatting and lifting mums spirits throughout the visit. We feel reassured and at ease knowing mum is getting the best care we can ask for. We would highly recommend Helping hands, from the first interaction nothing was too much trouble for them, they listened to us and our concerns and also to my mum and what she wanted, they don't just provide care they are company for loved ones as well. The special touch of one of my mums carers buying her flowers on her birthday was lovely. They go above and beyond on every visit and now my mum looks forward to seeing them every day.

Helping hands staff really care for my mum with dedicated care always arrive on time via rota arranged they help by doing mums hygiene , showering making sure mums dry and in clean clothes and hair dry make her meals and drinks ,light cleaning

Thank you does not seem enough to express my sincere gratitude to all the carers and the management team for their hard work. You promised quality care at home and you gave it. I wish you every success in the future