Home Care Providers Owned by Helping Hands Home Care in West Midlands

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Review
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Only the locations & reviews in West Midlands for Helping Hands Home Care are being shown.

Helping Hands Home Care Locations in West Midlands (6)

6 Home Care Providers owned by Helping Hands Home Care in West Midlands

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Helping Hands Home Care (Birmingham)

170 High Street, Harborne, Birmingham B17 9PP

9.727 Reviews

10 1

"The communication from the beginning has always been excellent from the person in the office to the carer with my Mum. We receive a weekly..."Read all 27 reviews

With over 30 years' experience, Helping Hands Birmingham is well equipped to care for all your needs, whether you need visiting care to help with meals, overnight care or live-in care. Helping Hands'... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
Nursing Care/Nurse Led Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Helping Hands Home Care (Stourbridge)

143 High Street, Stourbridge DY8 1DW

9.610 Reviews

10 1

"I've found the office and field staff at Helping Hands to be enormously helpful and empathetic, the field staff go above and beyond when..."Read all 10 reviews

Helping Hands's Stourbridge branch provides award-winning, individualy tailored support that is fully tailored to each individual and their needs. The friendly and compassionate team of carers can... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
Nursing Care/Nurse Led Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Helping Hands Home Care (Walsall)

60 Bridge Street, Walsall WS1 1JG

9.36 Reviews

10 1

"Received an assessment,for my father whilst he was still in respite care. With the intent for him to return to his own home. Very..."Read all 6 reviews

Helping Hands Home Care delivers home care services across Bloxwich, Dudley, Walsall, Wednesbury, West Bromwich, and the surrounding areas. With over 30 years experience, the team are dedicated to... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
Nursing Care/Nurse Led Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Helping Hands Home Care (Coventry)

167-169 Albany Road, Coventry CV5 6NE

9.18 Reviews

10 1

"First contact with office staff was professional and very informative about services offered. I visited the office on 2/3 occasions and..."Read all 8 reviews

Helping Hands Home Care (Coventry) offers care in your own home in Allesley, Baginton, Bedworth, Binley, Bubbenhall, Bulkington, Coventry, Fillongley, Finham, Hinckley, Nuneaton, Ryton-on-Dunsmore, Walsgrave-on-Sowe,... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
Nursing Care/Nurse Led Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Helping Hands Home Care (Sutton Coldfield)

57 Birmingham Road, Sutton Coldfield B72 1QF

9.07 Reviews

10 1

"What a wonderful introduction to Helping Hands and caring! The manager of the Sutton Coldfield branch has been to meet Mum, myself and my..."Read all 7 reviews

Helping Hands Home Care (Sutton Coldfield) offers a home care service to people living in the Sutton Coldfield area of Birmingham. Their team of dedicated and skilled care staff, provide care that... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
Nursing Care/Nurse Led Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Helping Hands Home Care (Solihull)

121 Stratford Road, Shirley, Solihull B90 3ND

8.86 Reviews

10 1

"I arranged for a carer from Helping Hands to visit my elderly parents three times a week as my father is caring for my mother with..."Read all 6 reviews

Helping Hands (Solihull) provides care and support that is tailored and completely unique to you, your requirements and wishes. Whether you'd like regular visits throughout the week to help you to keep... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
Nursing Care/Nurse Led Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Helping Hands Home Care Reviews in West Midlands (64)

9.3

Helping Hands Home Care has a Group Review Score of 9.3 (9.289) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Showing 64 reviews matching selected criteria

Review of Helping Hands Home Care (Sutton Coldfield) from C H (Daughter of Client) published on 2 September 2026 Submitted via Website•

Overall Experience

What a wonderful introduction to Helping Hands and caring! The manager of the Sutton Coldfield branch has been to meet Mum, myself and my sister. She is such a warm person, so engaging, answering all our questions. She sent through all details and information as promised. We now look forward to mum being supported with her care needs.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Sutton Coldfield)

Thank you for taking the time to leave us a review, we really do appreciate it.

It is wonderful to hear that the manager of our Sutton Coldfield branch made such a positive first impression. We are pleased that she took the time to meet with you, your sister and your mum, answered your... Read more

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Review of Helping Hands Home Care (Coventry) from Sandra B (Daughter of Client) published on 25 June 2026 Submitted via Website•

Overall Experience

I strongly object to the new requirement to give 7 days (instead of 3 days) notice of changes to caring needs - the result of this is a blocker to my Mum's ability to make short-term plans with her friends and family, without making this an expensive event since the care cannot then be cancelled in time. Please relook at this as this would prevent me recommending your service to other people.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Coventry)

Good morning,

Thank you for taking the time to leave us a review, we really do appreciate it. We are sorry to hear your concerns regarding the change to the notice period, and we understand how this may impact your Mum's ability to make flexible plans with family and friends. Your feedback is... Read more

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Review of Helping Hands Home Care (Birmingham) from Sarah W (Daughter of Client) published on 17 June 2026 Submitted via Website•

Overall Experience

The communication from the beginning has always been excellent from the person in the office to the carer with my Mum. We receive a weekly email confirming the visit and all costs are transparent. Everything has done to make it the most respectful and supportive experience for my Mum.
We have regular phone calls to ensure the care is what we expected and to see if anything more could be done.

The carers are a consistent team which was particularly important. They're always reliable, punctual and kind to my Mum.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning,

Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear that communication has been excellent throughout, from the office team to your Mums carer, and that everything has been clear and transparent. It is wonderful to know that the... Read more

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Value for Money

Review of Helping Hands Home Care (Stourbridge) from David F (Son of Client) published on 21 May 2026 Submitted via Website•

Overall Experience

I've found the office and field staff at Helping Hands to be enormously helpful and empathetic, the field staff go above and beyond when time permits, and also offer insights based on years of experience that have saved us as a family a great deal of stress. The level of professionalism and calm under duress has been outstanding across the board.

Dad (who has a range of complex conditions) takes great comfort from their visits.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stourbridge)

Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how both our office and care teams have provided such helpful, empathetic and professional support. We are especially pleased that the team have been able to offer reassurance, share their... Read more

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Review of Helping Hands Home Care (Birmingham) from Chris B (Son of Client) published on 15 May 2026 Submitted via Website•

Overall Experience

Helping Hands provides us with much needed reassurance that my mother is safe and well, given that I and my brother are located hours from her house, a house which she loves.

This is of course in addition to the friendship and assistance around the house that helping hands provide. I can only praise them.

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↩Reply from Sue Kennedy, Customer Experience Manager at Helping Hands Home Care (Birmingham)

Good morning,
Thank you so much for your lovely review. We are delighted to know you and your brother are reassured that your mother is safe with the friendly support provided, in the home she loves.
With very best wishes

Sue

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Review of Helping Hands Home Care (Birmingham) from Sarah B (Granddaughter of Client) published on 7 May 2026 Submitted via Website•

Overall Experience

I can't thank everyone enough for all their support and care looking after both my grandparents and allowing them that little bit longer at home together. Dene and the team were exceptional and caring and I can't fault them. Marie was my grans favourite carer and her attention to detail was amazing.

Thank you again, would highly recommend!

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are so pleased to hear that we were able to support both of your grandparents and help them remain at home together for longer, which is so important. It is wonderful to know that Dene and the... Read more

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Review of Helping Hands Home Care (Birmingham) from Greg D (Son of Client) published on 7 May 2026 Submitted via Website•

Overall Experience

Helping Hands provided in-home care for my mom while she was suffering from terminal cancer and declining health, and they were absolutely brilliant throughout.

Paula and the rest of the carers were amazing - compassionate, professional, and genuinely caring. My mom absolutely loved having the carers come to visit, and it gave her such a huge lift during an incredibly difficult time.

As a family, we appreciated their support more than we can say. Knowing Mom was being cared for with such kindness and dignity was a huge relief to us all.

I honestly can't recommend Helping Hands highly enough. They made a very hard period much more manageable for both Mom and our family.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are truly honoured to have supported your mum and your family during such a difficult time. It is wonderful to hear how much comfort and reassurance Paula and the wider team were able to provide,... Read more

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Value for Money

Review of Helping Hands Home Care (Birmingham) from K L (Daughter of Client) published on 6 May 2026 Submitted via Website•

Overall Experience

We have been using the services of Helping Hands for a combination of tasks required to ensure my father can happily remain in his family home.

There have been unexpected issues with his needs over the last couple of years, and Helping Hands have been there to help provide support and assistance whenever required.

His carers are friendly, caring and diligent professionals, who always put my father's needs first.

Also not forgetting a complete supportive network for his family too.

Without them dad may not have been able to maintain his preferred lifestyle and independence.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that Helping Hands have supported your father to remain happy and comfortable in his own home whilst maintaining his preferred lifestyle and independence.

We are pleased to know... Read more

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Management

Treated with Dignity

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Review of Helping Hands Home Care (Birmingham) from Andrea R (Wife of Client) published on 6 May 2026 Submitted via Website•

Overall Experience

Helping Hands have provided care for my husband for the last three and a half years. The carers have been outstanding- professional, compassionate and dedicated to their job. They have felt like members of our family.

The office in Harborne has always listened to our requests and been receptive to our needs. I would wholeheartedly recommend this company.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning Andrea,

Thank you for taking the time to leave us a review, we really do appreciate it.

It is great to hear that Helping Hands have been supporting your husband over the past three and a half years. We are delighted to know that the carers have been outstanding, professional,... Read more

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Value for Money

Review of Helping Hands Home Care (Birmingham) from Helen M (Client / Service User) published on 6 May 2026 Submitted via Website•

Overall Experience

All staff are very kind and caring, have good communication skills and are reliable. They are well briefed and efficient and also enjoyable to spend time with. They also respect your dignity and privacy.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning, thank you for taking the time to leave us a review, we really do appreciate it.

It is great to hear that our team are kind, caring, reliable and communicate well. We are delighted to know they are well prepared, efficient and enjoyable to spend time with, whilst always respecting... Read more

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Review of Helping Hands Home Care (Birmingham) from Andrew W (Son of Client) published on 6 May 2026 Submitted via Website•

Overall Experience

Helping hands in Harborne have been excellent. They have been flexable when situations change and helped with the many unexpected needs, such as hospital visits. The carers are friendly and effecient - the office support is also very good.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning, thank you for taking the time to leave us a review, we really do appreciate it.

It is great to know that the Harborne team have been excellent in supporting you, especially by remaining flexible as situations change and assisting with unexpected needs such as hospital visits. We are... Read more

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Review of Helping Hands Home Care (Birmingham) from Karen C (Daughter of Client) published on 5 May 2026 Submitted via Website•

Overall Experience

My Mom didn't really want carers initially, despite really needing them. She only wanted family, until she met the carers at Helping Hands. She loves them all & sees them more as friends. She can't now do without them, as she loves them going. They play snakes & ladders with her & take her in the wheelchair to the local park for fresh air, make her a sandwich & most importantly treat her with kindness and respect.

Thanks to all the carers & staff with special thanks to Dene who has dealt with queries and requests quickly & efficiently.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how your mums experience has changed so positively and that she now looks forward to the visits and enjoys the companionship. We are so pleased to hear how the carers bring both support and joy... Read more

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Review of Helping Hands Home Care (Birmingham) from George L (Son of Client) published on 5 May 2026 Submitted via Website•

Overall Experience

It is difficult when your mother comes to live with you because she can't look after herself any more.I don't believe I could do it without Dene and the team.

The support they give allows me to live as normal a life as Is possible under the circumstances.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Thank you for taking the time to leave us a review, we really do appreciate it. We understand how challenging such a transition can be, and it is wonderful to hear that the support provided has made such a positive difference to your daily life. Knowing that our team has helped you maintain a sense... Read more

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Review of Helping Hands Home Care (Birmingham) from Susan M (Wife of Client) published on 5 May 2026 Submitted via Website•

Overall Experience

Since April 2024 (following my husband's fall and subsequent spinal problems ) we have had carers from Helping Hands three times per week. I cannot speak highly enough of the care and support we receive.

The carers are a pleasure to have in our home. They are skilled, kind and caring and we appreciate having the consistency of having the same ones so we have got to know each other. This is really important. My husband is much more mobile now and needs less help but still appreciates the support they give him with personal care and help doing his morning exercises. He also enjoys the company of these pleasant and intelligent young women. I get time to get on with jobs around the house and sometimes go out for the day knowing that he is in safe hands. Any problems have always been dealt with in a practical and sensible manner. I should also mention Dene and the Harborne office staff who are always helpful and supportive. Thank you!

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how highly you value the care and support provided since April 2024, and that the consistency of your carers has helped build such a positive and trusting relationship. We are so pleased to hear... Read more

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Review of Helping Hands Home Care (Birmingham) from Fedor B (Son of Client) published on 5 May 2026 Submitted via Website•

Overall Experience

Helping Hands have been brilliant: easily approachable, accommodating and flexible. Staff is knowledgeable and caring. My mother is comfortable with our carer (Linda) and I always feel confident that she would deliver the best possible care for her.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how approachable, flexible and accommodating you have found the team, and that your mother feels comfortable and well supported by Linda. Knowing you feel confident in the care being provided is... Read more

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No Rating

Review of Helping Hands Home Care (Birmingham) from C O (Daughter of Client) published on 1 May 2026 Submitted via Website•

Overall Experience

I receive domestic care for my Mom 4 days week. This is a great service the carers are very considerate, friendly & take time to communicate with Mom. They get her washed & dressed each day & help me when showering her. This service had lightened my load enabling me to continue to work from home.
I also have recently started using waking overnight care. This gives me a night off occasionally & I feel confident in the carer ensuring help is provided for getting in & out of bed & onto commode safely.

All the care provided has been invaluable to me & makes a positive impact to my Mom's life.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning,

Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how valuable the support has been for both you and your Mom. We are pleased that our carers are considerate, friendly and take the time to communicate, while providing the... Read more

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Review of Helping Hands Home Care (Birmingham) from Sam V (Daughter of Client) published on 1 May 2026 Submitted via Website•

Overall Experience

We are very happy with the service provided to our father by HH.
The carers are professional and friendly- we feel completely reassured that he is being well looked after.

Dene and the team communicate well and are helpful and approachable.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good morning,

Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear how happy you are with the care your father is receiving and that our carers have been both professional and friendly, providing you with reassurance. We are also pleased to read... Read more

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Review of Helping Hands Home Care (Birmingham) from L D (Client / Service User) published on 30 April 2026 Submitted via Website•

Overall Experience

I am very pleased with the service I get from the carers even if they are new to me and never been before, and all carers are nice and helpful, and do all my requirements I need. Usually arrive in the slotted time. But don't always get a phone call to advise me they will be late, so end up phoning the office. But does not happen very often.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Thank you for taking the time to leave us a review, we really do appreciate it. It is lovely to hear that you are pleased with the service and that all of our carers, even those visiting for the first time, are kind, helpful, and able to meet your needs. We are also pleased that visits usually... Read more

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Review of Helping Hands Home Care (Birmingham) from Jane P (Next of Kin) published on 30 April 2026 Submitted via Website•

Overall Experience

Absolutely amazing care. I 100% would recommend this agency to look after your loved ones . We have been using helping hands for nearly two years now. I can truly say they have not only shown exceptional care they have took the time to reassure myself when I've had any concerns with my loved one. The manager Dene has made several visits to the house to check we have everything in place to make things better for my loved one. They offer not only care for patient they can offer cleaning/ household service , shopping and days out. This helps me so much as I'm a full time worker and can't always be there. Whilst my loved one has been in hospital they have still kept intouch for updates. They arrive on time and spend the time they are booked for, which is great and this hasn't always been the case with other service providers!

Very grateful for them

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Thank you for taking the time to leave us a review, we really do appreciate it. It is fantastic to hear that you have received such amazing care over the past two years and would recommend our service. We are so pleased that the team have provided reassurance and support whenever you have needed... Read more

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Review of Helping Hands Home Care (Birmingham) from Peter B (Son of Client) published on 27 April 2026 Submitted via Website•

Overall Experience

Helping Hands have provided excellent care for our Dad and much needed support and friendship for our Mum. We use the service on Mondays and Fridays, which provides a perfect routine. Top quality and very much appreciated.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)

Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.

We are delighted to hear that Helping Hands has been able to provide excellent care for your dad, as well as valued support and companionship for your mum. It is lovely to know that the Monday and... Read more

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Awards / Recognitions (1)

29 May 2026Recipient: Helping Hands Home Care

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