Helping Hands Home Care in West Midlands | 6 Home Care Providers

Review of
Helping Hands Home Care (Coventry)
from G C (Son of Client) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

Overall mum has been cared for very well. Having carers has made a big difference to her life. She is much more cheerful and happy. It also gives her someone different to talk to.
There has been the off hiccup where the carer has been late but these things happen, she has never been left without a

visit though.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Coventry)Good Afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that overall your Mum is cared for very well and having carers has made a big difference to her life, and is much more cheerful and happy now and she has someone different to talk to and visit.
We are pleased even with the odd hiccup your Mum has never been left with our a carer and will be sure to pass on your feedback to the local team.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Solihull)
from Jon W (Son of Client) published on 26 November 2025 Submitted via Website • Report

Overall Experience

I arranged for a carer from Helping Hands to visit my elderly parents three times a week as my father is caring for my mother with dementia. The carer who visits them is absolutely fantastic. Mum and dad love her and she helps my dad with doing the chores that he hates but also takes my mum for a walk

and helps to give her a shower when my dad isn't feeling well. Best of all though, she chats to them both and listens to my dad's stories from his youth which he loves. She is so caring towards them and it really helps me as I live a long way away and can't be there as often as I'd like.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Solihull)Good Morning Jon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear the carer visiting your parents is absolutely fantastic and your Mum and Dad lover her. It is lovely to know the carer chats to them and listens to your Dads stories from his youth whilst supporting your Dad with all the chores he hates doing, and also takes your Mum out for a walk and supports with personal care for her when your Dad is not feeling up to it.
We will be sure to pass on your feedback to the team who will be thrilled to read your comments.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Solihull)
from Jane C (Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Absolutely lovely carers who come out to you. They hate being late but are not given enough time between clients. Great care from the girls, very kind to you, they go above and beyond to help you. They become part of the family. They wash and dry your hair when needed and will do any job you want them

to.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Solihull)Good afternoon Jane, Thank you for leaving us a review. We really do appreciate it. We are pleased to hear that our carers have provided such excellent support and demonstrated kindness and dedication in meeting your needs. It is wonderful to know they have gone above and beyond and built such a strong rapport with you. We also appreciate your comments regarding scheduling and will continue working to ensure visits are as timely and efficient as possible. Your recognition means a great deal to our team.
Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Solihull)
from Pamela C (Sister of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Our two carers are wonderful. Compassionate, caring and so kind to my sister. Helping Hands Solihull keep us informed of any alteration to our cover in good time. We would be lost without Nicola and Rema.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Solihull)Good afternoon Pamela, Thank you for taking the time to leave us a review. We really do appreciate it.
We're delighted to hear that Nicola and Rema have made such a positive difference for your sister and your family. Compassion and kindness are at the heart of what we do, and it's wonderful to know they've provided that support. We also appreciate your recognition of our office team for keeping you informed-it's important to us that you always feel reassured and up to date. We'll make sure your kind words are shared with Nicola, Rema, and the whole team.

Kindest regards
Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Sutton Coldfield)
from Julie M (Daughter of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

I am very pleased with Helping Hands in all respects. The carers themselves are lovely & make my Mother happy. One in particular, Carmel goes over & above in many respects & she shows genuine affection for Mom. Nothing is too much trouble. When I call the office I am always dealt with with the utmost

understanding, politeness & helpfulness.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Sutton Coldfield)Good afternoon Julie, Thank you so much for your wonderful feedback! We're delighted to hear that you are pleased with Helping Hands and that our carers have made such a positive difference for your mother.
It's fantastic to know Carmel has gone above and beyond and shown genuine affection-she'll be thrilled to hear your kind words. We're also glad our office team has provided the understanding and helpful support you deserve whenever you've called. Your appreciation means a lot to us and will be shared with the whole team.
Kindest regards and thanks. Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Birmingham)
from Joyce B (Client) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My carer is a wonderful person, she will do anything for me and is always pleasant. She has helped me in many ways, which I really appreciate. She took me to hospital when I had a blood clot in my lung. She stayed with me for 2 hours extra.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)Joyce, Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to hear your carer is a wonderful person and has helped you in many way. It is also great to hear she will do anything for you and is always pleasant.We will be sure to pass on your thanks and kind feedback to the team.Kindest regards Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Stourbridge)
from J B (Husband of Client) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Overall, very satisfied, no cause for concern. All staff always very polite and helpful.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stourbridge)Thank you for taking the time to leave us a review, we really appreciate it.We are pleased to hear overall you are very satisfied and the staff are always very polite and helpful. We will be sure to pass on your feedback to the teamKindest regards Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Walsall)
from G E (Daughter of Client) published on 4 September 2025 Submitted via Website • Report

Overall Experience

The service Helping Hands provides for my mother has been outstanding so far.They have been professional, friendly, caring, supportive, arrive on time and always a smile on their faces when entering our family home.
Mum mainly has the same carer every week for continuity however other ladies have

attended to her and have been just as wonderful.
As a busy family home environment we would struggle without the help and support given to mum from all the team at Helping Hands Walsall.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Walsall)Thank you for taking the time to leave us a 5* review we really do appreciate it.
We are thrilled to hear the service your Mother has received from Helping Hands so far has been outstanding and the team have been supportive, caring, friendly and always arrive on time with a smile on their face.
It is also great to hear although we attempt to provide continuity every week with the carers when we do have to send someone else they have been just as wonderful.
We will now be sure to pass on your wonderful feedback to the team at Walsall.
Kindest regards

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Walsall)
from John H (Client) published on 4 September 2025 Submitted via Website • Report

Overall Experience

My experience of Helping Hands homecare has generally been very good with one or two minor problems. I am sometimes annoyed to find that there are deviations from the supplied rota without notice. I propose to discuss one or two outstanding matters with a particular member of staff on his return from

holiday as I think some things are best dealt with informally.
By and large I feel that Helping Hands is living up to the standard of service claimed and I am very pleased with the high standards of your carers (with one exception which I propose to discuss with a member of staff).
all I can say finally is generally well done and carry on the good work.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Walsall)Thank you for taking the time to leave us a Homecare review we really do appreciate it.
It is great to hear by large you feel Helping Hands Walsall is living up to the standard of services claimed with a high standard of carers.
We are sorry to hear there have been a few minor problems and an issue with one of the carers and we are sure the relevant staff member will be more than happy to discuss these issues with yourself as requested if you reach out directly to the local branch.
We will also be sure to pass on your feedback to the team at Walsall.
Kindest regards

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Walsall)
from Suzanne F (Daughter of Client) published on 4 September 2025 Submitted via Website • Report

Overall Experience

There are no complaints from me. I get the rota on a weekly basis, reports of any issues with Mom. All in all I am very happy. Mom enjoys her additional trips to see the Senior Citizens Orchestra. I am happy in the knowledge that I have someone three times a week nipping in to see her in addition to

my regular visits and daily phone calls. Great peace of mind

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Walsall)Thank you for taking the time to leave us a 5/ 5 Homecare review, we really do appreciate it.
We are thrilled to hear you are happy in the knowledge someone is visiting your Mom three times a week, alongside your regular visits and phone call and this provides great peace of mind.
It is also great to hear you receive weekly rotas and reports on any issues with your Mom when needed.
We will now be sure to pass on your lovely feedback to the team in Walsall.
Kindest regards

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Birmingham)
from J M (Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

The local branch based in Harborne are ideal for my needs.

My care extends to meals, washing me and general basic needs. Being a amputee i am ltd in movement.

Today 8th of July i had to call them out due to an emergency of a personal nature. Within 15 minutes they were here and cleaned me up and

put the washing on. Brilliant job well executed .

The ladies who care for me are polite and treat me with dignity and thats all i ask for. Any minor issues are always sorted out there and then.

The only issue i have is not with the branch, but the company accounting invoice system. You can not pay in advance as it confuses their computer. The system works a week in arrears. But they have now solved the issue to my satisfaction.

A good branch that i would say to use for any needs.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Birmingham)
from David W (Relative of Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

A very efficient care at home package for a family member. The company was flexible as the care requirements changed due to the gradual increase in dementia symptoms presented by the family member. The carers on site were friendly , sensitive and empathetic.
The management support was responsive and

efficient, would recommend the company to future clients.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Birmingham)
from J S (Client) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

All staff are kind, caring and helpful. I can find no fault. They always check before they leave to see if there is anything else I need. No job is too small. All good with jobs, eg cleaning cats litter tray. I would recommend them to anyone.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Stourbridge)
from Sue M (Wife of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

We have been using the service for approximately two years. We have always found all of the staff to be very professional and my husband feels they are very friendly and put him at ease when delivering personal care. Recently we had to request an earlier call as we had an appointment to attend. This

was easily accommodated and we left home on time and I was not stressed by rushing to get my husband ready. A big thank you to all of the staff who provide an excellent service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Birmingham)
from M R (Client) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent. I have been using them for about 20 years. Any problems I report to the Birmingham branch and it is sorted straight away.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Coventry)
from K N (Daughter of Client) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands, make a massive contribution to my dad. His mental health has definitely improved, alongside his confidence. He loves going out every week enjoying his time with his carer. She makes him laugh and she positively encourages him.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Sutton Coldfield)
from Teresa L (Daughter of Client) published on 28 November 2024 Submitted via Website • Report

Overall Experience

We had this company looking after my mom who has dementia and is bed-bound. The company was so supportive we can't express our gratitude towards the two amazing ladies who looked after mom. I would 100% recommend this company.
Thank you all for your support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Coventry)
from E B (Client) published on 3 September 2024 Submitted via Postal Card • Report

Overall Experience

I found your staff extremly obliging and friendly in all areas of Helping Hands. No matter what I required them to do, it was done with a cheerful disposition. Fornituly, I am now well enough to cope by myself. I am waiting for a back operation. When I come from hospital, I will definitely require the

assistance of Helping Hands again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Sutton Coldfield)
from Arron J (Son of Client) published on 22 August 2024 Submitted via Website • Report

Overall Experience

Truly amazing staff and organisation!
My father has Alzheimer's and Dementia and requires frequent daily home care visits. There are also added complications but everything is dealt fantastically by three staff who truly are a credit to this company and themselves. Complications and curve balls were

expertly handled by professional staff who genuinely care and aren't just going through the motions.
The biggest compliment I can give the staff involved with my father's case is that if I ever suffer a declining health situation I end up with care staff as professional and caring as the staff who deal with my father.
I cannot recommend this branch and its staff enough.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Solihull)
from E F (Client) published on 31 July 2024 Submitted via Postal Card • Report

Overall Experience

The care I receive from my carer is second to none, she is kind and thoughtful and nothing is too much trouble for her.
She has made my life much easier and helped me to start gaining confidence in myself again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Helping Hands Home Care in West Midlands

Helping Hands Home Care Locations in West Midlands (6)

Helping Hands Home Care Reviews in West Midlands (31)

Helping Hands Home Care (Coventry)

Helping Hands Home Care (Solihull)

Helping Hands Home Care (Solihull)

Helping Hands Home Care (Solihull)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Stourbridge)

Helping Hands Home Care (Walsall)

Helping Hands Home Care (Walsall)

Helping Hands Home Care (Walsall)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Stourbridge)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Coventry)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Coventry)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Solihull)

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers