Helping Hands Home Care in West Midlands | 6 Home Care Providers

Review of
Helping Hands Home Care (Birmingham)
from J M (Client) published on 17 July 2025

Submitted via Website • Report

Overall Experience

The local branch based in Harborne are ideal for my needs.

My care extends to meals, washing me and general basic needs. Being a amputee i am ltd in movement.

Today 8th of July i had to call them out due to an emergency of a personal nature. Within 15 minutes they were here and cleaned me up and

put the washing on. Brilliant job well executed .

The ladies who care for me are polite and treat me with dignity and thats all i ask for. Any minor issues are always sorted out there and then.

The only issue i have is not with the branch, but the company accounting invoice system. You can not pay in advance as it confuses their computer. The system works a week in arrears. But they have now solved the issue to my satisfaction.

A good branch that i would say to use for any needs.

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Review of
Helping Hands Home Care (Birmingham)
from David W (Relative of Client) published on 17 July 2025

Submitted via Website • Report

Overall Experience

A very efficient care at home package for a family member. The company was flexible as the care requirements changed due to the gradual increase in dementia symptoms presented by the family member. The carers on site were friendly , sensitive and empathetic.
The management support was responsive and

efficient, would recommend the company to future clients.

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Review of
Helping Hands Home Care (Birmingham)
from J S (Client) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

All staff are kind, caring and helpful. I can find no fault. They always check before they leave to see if there is anything else I need. No job is too small. All good with jobs, eg cleaning cats litter tray. I would recommend them to anyone.

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Review of
Helping Hands Home Care (Stourbridge)
from Sue M (Wife of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience

We have been using the service for approximately two years. We have always found all of the staff to be very professional and my husband feels they are very friendly and put him at ease when delivering personal care. Recently we had to request an earlier call as we had an appointment to attend. This

was easily accommodated and we left home on time and I was not stressed by rushing to get my husband ready. A big thank you to all of the staff who provide an excellent service.

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Review of
Helping Hands Home Care (Birmingham)
from M R (Client) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent. I have been using them for about 20 years. Any problems I report to the Birmingham branch and it is sorted straight away.

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Review of
Helping Hands Home Care (Coventry)
from K N (Daughter of Client) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Helping Hands, make a massive contribution to my dad. His mental health has definitely improved, alongside his confidence. He loves going out every week enjoying his time with his carer. She makes him laugh and she positively encourages him.

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Review of
Helping Hands Home Care (Sutton Coldfield)
from Teresa L (Daughter of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience

We had this company looking after my mom who has dementia and is bed-bound. The company was so supportive we can't express our gratitude towards the two amazing ladies who looked after mom. I would 100% recommend this company.
Thank you all for your support.

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Review of
Helping Hands Home Care (Coventry)
from E B (Client) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

I found your staff extremly obliging and friendly in all areas of Helping Hands. No matter what I required them to do, it was done with a cheerful disposition. Fornituly, I am now well enough to cope by myself. I am waiting for a back operation. When I come from hospital, I will definitely require the

assistance of Helping Hands again.

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Review of
Helping Hands Home Care (Sutton Coldfield)
from Arron J (Son of Client) published on 22 August 2024

Submitted via Website • Report

Overall Experience

Truly amazing staff and organisation!
My father has Alzheimer's and Dementia and requires frequent daily home care visits. There are also added complications but everything is dealt fantastically by three staff who truly are a credit to this company and themselves. Complications and curve balls were

expertly handled by professional staff who genuinely care and aren't just going through the motions.
The biggest compliment I can give the staff involved with my father's case is that if I ever suffer a declining health situation I end up with care staff as professional and caring as the staff who deal with my father.
I cannot recommend this branch and its staff enough.

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Review of
Helping Hands Home Care (Solihull)
from E F (Client) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

The care I receive from my carer is second to none, she is kind and thoughtful and nothing is too much trouble for her.
She has made my life much easier and helped me to start gaining confidence in myself again.

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Review of
Helping Hands Home Care (Solihull)
from Paul E (Husband of Client) published on 8 November 2023

Submitted via Website • Report

Overall Experience

I want to express my utmost gratitude for the exceptional care provided by Helping Hands Home Care. The carers at this organisation are truly amazing and compassionate individuals. They showed unwavering dedication and went above and beyond to understand and assist my family member who has a rare genetic

brain condition. Not only were the carers kind and understanding, but the management team also played a crucial role in ensuring the highest level of support for both clients and staff. They were always available and ready to address concerns, providing guidance and reassurance every step of the way. What truly sets Helping Hands Home Care apart is their willingness to learn about this specific condition. Their commitment to understanding the challenges faced daily was truly commendable. This enabled them to tailor the care my family member received to meet their unique needs effectively. I would be more than happy to recommend Helping Hands to anybody requiring care.

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Review of
Helping Hands Home Care (Walsall)
from J L (Client) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience

I have a different cleaner every week and they do what I ask them to do for one hour. Thank you.

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Review of
Helping Hands Home Care (Sutton Coldfield)
from Jane M (Daughter of Client) published on 13 March 2023

Submitted via Postal Card • Report

Overall Experience

My mum is nearly 93 and has complex care needs, four times a day. She wants to stay in her own home and have caring, trustworthy, happy people around her. Who show excellent care and Helping Hands staff are perfect for the job. As a family our mum deserves the best and needs to be able to smile every

day and for us to know she is in safe hands from morning until bedtime. I can highly recommend Helping Hands to anyone looking for care. Thank you.

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Review of
Helping Hands Home Care (Coventry)
from H V (Daughter of Client) published on 26 January 2023

Submitted via Website • Report

Overall Experience

Excellent home care for my mum. The carers are all professional, kind and flexible in meeting her needs. Helping Hands are extremely reliable, responsive to changes in schedule and care needs and I highly recommend them.

Reply from Sharon Harris, Branch Care Manager at Helping Hands Home Care (Coventry)

Thank you so much for leaving such a lovely review and recommendation! It's wonderful to hear how happy you are with our service and that our carers have all been so professional, kind, and flexible. It is our absolute pleasure to provide support for your mum!
Best wishes.

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Review of
Helping Hands Home Care (Sutton Coldfield)
from Tom A (Husband of Client) published on 21 October 2022

Submitted via Postal Card • Report

Overall Experience

Very helpful and flexible people able to establish a strong bond with client very quickly.

Reply from Clare Johns, Branch Care Manager at Helping Hands Home Care (Sutton Coldfield)

Thank you for taking the time to leave this great review! I'm thrilled to hear how happy you are with our service and that our carers have been able to establish such a strong bond. Always happy to help!
Best wishes.

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Review of
Helping Hands Home Care (Sutton Coldfield)
from Anthony R (Daughter of Client) published on 7 September 2022

Submitted via Postal Card • Report

Overall Experience

When your girls first came to look after my Mum we had the same girls and she got used to them, but just the last 10 days we have had lots of girls come to help with her and it's just not working. She makes it difficult for them and for me. The girls that comes to look after her on Wednesday and Friday,

we cannot fault her. She is wonderful with Mum and she likes her.

Reply from Clare Johns, Branch Care Manager at Helping Hands Home Care (Sutton Coldfield)

Hi Anthony,
Thank you so much for taking the time to leave us a review! I'm pleased to hear that your mum gets on with our carers and that she is happy with the care we provide. On some occasions, we aren't able to provide the same carer all the time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.
Best wishes.

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Review of
Helping Hands Home Care (Stourbridge)
from Eunice H (Client) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience

The carers are polite and friendlt and are willing to do things I ask them to do.

Reply from Martine Kahwa, Branch Care Manager at Helping Hands Home Care (Stourbridge)

Hi Eunice,
Thank you so much for leaving this great review! I'm pleased to hear that you're happy with our carers and that you consider them to be so polite and friendly. We're always happy to help!
Best wishes,

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Review of
Helping Hands Home Care (Stourbridge)
from Chris G (Son of Client) published on 3 June 2021

Submitted via Website • Report

Overall Experience

Helping Hands have provided twice daily support through home care visits to my Mum since January 2021. Their carers are friendly, conscientious, supportive and reliable. Requests for amended support have been quickly and effectively responded to through contact with the local office. I am very happy

with the care provided and would have no hesitation recommending Helping Hands to others seeking home care support for loved ones.

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Review of
Helping Hands Home Care (Birmingham)
from John A (Son of Client) published on 1 January 2020

Submitted via Website • Report

Overall Experience

I was very sceptical about having a carer for my parents, but after a very helpful and friendly meeting with the branch manager, all of mine and my parents' concerns were addressed - it's like we've known the carers for years! I can safely say, this was the best decision and my mom and dad are in great

hands. I'd thoroughly recommend Helping Hands.

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Review of
Helping Hands Home Care (Stourbridge)
from Jenny N (Sister of Client) published on 27 May 2019

Submitted via Website • Report

Overall Experience

We engaged the help of Helping Hands in April to care for my brother who has MMD and his three children. The carer who was given this job has been amazing. She has been punctual and professional in everything she does but more importantly, she has engaged with the children immediately in a caring and

kind capacity.

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Home Care Providers Owned by Helping Hands Home Care in West Midlands

Helping Hands Home Care Locations in West Midlands (6)

Helping Hands Home Care Reviews in West Midlands (21)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Stourbridge)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Coventry)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Coventry)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Solihull)

Helping Hands Home Care (Solihull)

Helping Hands Home Care (Walsall)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Coventry)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Sutton Coldfield)

Helping Hands Home Care (Stourbridge)

Helping Hands Home Care (Stourbridge)

Helping Hands Home Care (Birmingham)

Helping Hands Home Care (Stourbridge)

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