Home Care Provider Owned by Helping Hands Home Care in East Sussex

9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Helping Hands Home Care in East Sussex

Only the locations & reviews in East Sussex for Helping Hands Home Care are showing below.

View the details of all 147 locations (with 1598 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in East Sussex (1)

 

1 Home Care Provider owned by Helping Hands Home Care in East Sussex

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Helping Hands Home Care (Eastbourne)

Unit 12a, Pacific House, Easter Island Place, Eastbourne, Eastbourne BN23 6FA 

9.9 14 reviews
"I hurt my right leg a few months ago and a few weeks later my knee gave way causing me to fall. I now need walking aids to get around. The…"   Read all 14 reviews

The Eastbourne branch of Helping Hands is well-equipped to provide care and support to those with the most complex of needs. Led by a specialist care manager, the compassionate team of carers goes above and beyond to deliver the best possible care… Read more about Helping Hands Home Care (Eastbourne)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.05 / hour

Helping Hands Home Care Reviews in East Sussex (14)

9.0
Helping Hands Home Care has a Group Review Score of 9.0 (9.015) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Eastbourne)

from Colin F (Client) published on 2 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hurt my right leg a few months ago and a few weeks later my knee gave way causing me to fall. I now need walking aids to get around. The Physio from the Doctors surgery is helping me with exercises to strengthen my leg. I contacted Helping Hands for help with tasks around the house, and I have found
each helper very friendly and a great help with all of the cleaning jobs I ask them to help me with.
I highly recommend Helping Hands.

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Review of

Helping Hands Home Care (Eastbourne)

from Brenda F (Wife of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provided a carer to support me with my disabled husband in a hotel in Eastbourne. It has taken a lot of planning to set this up as my husband has a lot of mobility issues and communication problems.
I've had excellent, friendly support from the team to set up this care for our two night
stay to ensure we had an enjoyable time.
Our Carer was friendly, calm and reassuring. She provided all personal care morning and evening and attended during the night. Although the Carer was very young, she was very confident with everything.
Our Carer really ensured that my husband and I had a lovely break and lovely memories.

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Review of

Helping Hands Home Care (Eastbourne)

from J B (Partner of Client) published on 2 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came on holiday to Eastbourne for a week and arranged for helping hands to come and wash and dress my disabled wheelchair user partner who has MS. The carers were all lovely, professional and caring and arrived at 9am everyday as arranged. We cannot fault the carers were all that was given to my
partner, which made our holiday experience perfect and allowed us to go out for a lovely breakfast daily and enjoy each precious day of our holiday. We would like to thank the fantastic ladies who came and would recommend them in future to anyone going on holiday to Eastbourne who requires short term care.
Thankyou xxx

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Review of

Helping Hands Home Care (Eastbourne)

from L G (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been under the wing of this wonderful agency for over a year and from the lady who answers the phone to the ladies that attend my mother in law they are wonderful. Management run an efficient and caring ship and we are totally blown away with how exceptional their service is. We can thoroughly
recommend. We would never look any where else. Thank you to everyone concerned x

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Review of

Helping Hands Home Care (Eastbourne)

from Ian S (Son of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the care and compassion my mother received from both the day carers and live in carers over the time we used the service .


Every carer were kind and professional in all their interactions and above all showed their love of the job they did.


One carer on talking about services said

'i am just a carer' . There is no 'just' for these incredibly people who do a job because they CARE . If you are thinking of using helping hands I would recommend every time.


They allowed my mother to stay in her own home and to live the death she wanted. At home, cared for by lovely people . We avoided hospital ensuring a bed there was free for someone needing care with the chance of life. We avoided a nursing home , which my mother did not want .


Do consider for your loved ones

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Review of

Helping Hands Home Care (Eastbourne)

from Richard W (Son of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always kind and considerate, the care provided enabled my mother to remain in her own home until she was nearly 96.My thanks to all the staff at Helping Hands who supported my mother for many years.

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Review of

Helping Hands Home Care (Eastbourne)

from P W (Brother of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with each member of staff who has visited my brother to offer him assistance in his home and also to go shopping


Particularly impressive us the attitude of each visitor and their professional approach.

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Review of

Helping Hands Home Care (Eastbourne)

from T M (Daughter of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed some additional support but was reluctant. The Helping Hands people responded to my concerns to this with assurance and patience. The care then given was very well received and always with understanding.

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Review of

Helping Hands Home Care (Eastbourne)

from M R (Son-in-law of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always arrives and makes sure my father in law is fed and food left for his tea time too. Anything he asks for they will help with that too if needed. Liaises with a family member is if there is a problem.

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Review of

Helping Hands Home Care (Eastbourne)

from S S (Wife of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been under the care of Helping Hands Home Care since February 2024, initially as a companionship visit then for full personal care since June 2024 due to his deteriorating Alzheimer's condition.
I've found all his carers to be professional and compassionate throughout his journey, despite
his often difficult behaviour. Nothing too much trouble.

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Review of

Helping Hands Home Care (Eastbourne)

from Chris C (Son of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, both professional and friendly.
The team organised and provided transportation for my parents on Christmas Day to our home (2 hours away), and stayed on hand to provide whatever care support was needed, got on well with my parents and integrated with the family joining us for Christmas
dinner.
Would recommend and my parents are using again. Thanks.

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Review of

Helping Hands Home Care (Eastbourne)

from L G (Granddaughter of Client) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent in every way.
Nothing is ever too much trouble for them. The call times are good. I always feel safe in their care. We have no complaints to make, we are very happy with the service we get.

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Review of

Helping Hands Home Care (Eastbourne)

from S T (Daughter of Client) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for all your care, attention, reassurance and for your can-do attitudes. You've restored our faith in care providers, plus already enabled us the family to dare to go away for a night or two, having complete confidence that Mum's in great hands.

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Review of

Helping Hands Home Care (Eastbourne)

from D A (Granddaughter of Client) published on 26 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using helping hands for 27 months. The report the carriers have built with my grandmother is excellent. They show complete compassion, dignity and respect. They take their time and are extremely patient with her. They also take the time to talk to me and ask him for I'm OK in my caring role.
The only downfall is the cost of the car as helping hands is one of the most expensive providers. My grandmother won't be able to continue to afford the care once her savings run out.

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Awards / Recognitions (0)

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