Home Care Provider Owned by Helping Hands Home Care in Cardiff
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cardiff for Helping Hands Home Care are showing below.
View the details of all 152 locations (with 1810 reviews) owned by Helping Hands Home Care
Helping Hands Home Care Locations in Cardiff (1)
Helping Hands Home Care (Cardiff)
9.8
19 reviews
5A Beulah Road, Rhiwbina, Cardiff CF14 6LT
"Excellent care and help. Very responsive management and met changing needs and requirements very well. The initial plan was carefully…" Read all 19 reviews
Helping Hands Home Care is a high-quality care agency that serves Cardiff, Bridgend, Cowbridge, Welsh St Donats, St Athan and the surrounding areas. The care team provides more routine care services such as companionship and light housekeeping, through… Read more about Helping Hands Home Care (Cardiff)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £33.15 / hour
- Live-in Care from £1,675 / week
Helping Hands Home Care Reviews in Cardiff (19)
9.1
Helping Hands Home Care has a Group Review Score of 9.1 (9.149) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.
Review of
Helping Hands Home Care (Cardiff)
from John B (Husband of Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care and help. Very responsive management and met changing needs and requirements very well. The initial plan was carefully followed through and during a five year period the differing conditions were carefully discussed and agreed. Well trained staff, always on time and courteous .
Would
Would
highly recommmend
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Cardiff)
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Review of
Helping Hands Home Care (Cardiff)
from J H (Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very satisfied. I cannot write much because it has become too difficult for me. (89 yeard old)
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Cardiff)
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Review of
Helping Hands Home Care (Cardiff)
from Peter E (Client) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
At 95 I am almost chair-bound, and as a consequence, the days are very long. The midday visit by a member of Helping Hands is a most enjoyable event each day, together with a sandwich, a cuppa, an hour's chat and an occasional bit of housework.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Cardiff)
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Review of
Helping Hands Home Care (Cardiff)
from David W (Next of Kin) published on 4 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very pleasantly surprised how useful and practical my carers have been. I have a carer for half an hour each day and depend on them. I am only 91 at present but as I get older I realise that I will need more care daily. Most carers are very good and a few are superb. I have only had a couple
of duds!
I am very impressed with Helping Hands. Thank you.
I am very impressed with Helping Hands. Thank you.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Cardiff)
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Review of
Helping Hands Home Care (Cardiff)
from Jane O (Daughter-in-law of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Two night sitters have been visiting my mother in law for some time now. They are both extremely capable, caring and professional at all times. They have developed a close and friendly relationship which she very much appreciated despite her dementia. We are entirely confident that my mother in law
is safe and very much at ease when either of the night sitters are there. We think that the service provided by Helping Hands is excellent.
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Review of
Helping Hands Home Care (Cardiff)
from Rhian B (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise Helping Hands highly enough. The difference they have made to my mum's life - and by extension mine - is immeasurable. The care and consideration they show is amazing. They are never too busy to speak to us and are incredibly flexible. We have come to rely on them for so much and feel
they are part of the family. I do not know where you find your team or how you pick them but congratulations on having such amazing people as part of your organisation.
Reply from Samuel Roberts, New Business Team Leader at Helping Hands Home Care (Cardiff)
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Review of
Helping Hands Home Care (Cardiff)
from C M (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum is very happy with the care provided. The carers are helpful and cheerful at all times. She looks forward to seeing them in the morning. They are always ready to listen and support her needs. She enjoys their company and although, initially reluctant to accept help has benefitted from her interaction
with the carers on a regular basis.
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Review of
Helping Hands Home Care (Cardiff)
from N K (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Professional service and staff. The team have been invaluable in helping us as a family care for my father over the past 3 months. Helping hands have been so accommodating in providing dad with the best care. The staff are always helpful, polite and courteous. Thank you.
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Review of
Helping Hands Home Care (Cardiff)
from A F (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Knowing that my dad is being cared for by professional and caring staff is a huge relief. They are courteous and kind and show a sense of genuine concern for my dad and professionalism in executing their tasks. They provide excellent care and company for my father. I find the feedback/online portal
extremely useful as carers can leave important insights for me to follow up on (about his health but also about shopping items that are needed). I cannot overstate my gratitude for dad's care. He is very thankful, too, and most of the carers seem to have a good rapport with him.
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Review of
Helping Hands Home Care (Cardiff)
from M S (Son of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with the service Helping Hands provides. Very good carers and office staff and nothing is ever too much trouble. We would (and have) highly recommend to anyone requiring care at home, to use Helping Hands.
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Review of
Helping Hands Home Care (Cardiff)
from Elin H (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care so far. My mum was reluctant to engage with care initially but has been very positive about her experience. Likely we will increase package in due course. Carers have been friendly and very helpful. Easy to contact office when we have needed to amend visits.
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Review of
Helping Hands Home Care (Cardiff)
from S H (Client) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers have been helpful, charming, well-dressed and cheerful. They always look to see what washing needs to be done and offer to make meals and always make a coffee before leaving. The bed is made and clothes are tidied away.
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Review of
Helping Hands Home Care (Cardiff)
from E E (Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In general, I have been pleased with the service that I have received. Mostly they have been providing lunch, washing up etc. One or two of the helpers were inexperienced in the basics. It was disappointing that I was not provided with invoices from the beginning and when copies were received there
were some errors found needless to say not in my favour! It was also done before I was able to attain a copy of your Terms and Conditions.
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Review of
Helping Hands Home Care (Cardiff)
from Clare D (Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been using the services of Helping Hands for about 6 months and have been really impressed by the carers and the support of the office team.
Everyone has understood the gentle approach we have wanted to take to introduce companionship type care. The office helped us to introduce this kind of
Everyone has understood the gentle approach we have wanted to take to introduce companionship type care. The office helped us to introduce this kind of
support gently and with sensitivity. The carers have all been excellent - really understanding of our needs and providing the right kind of support for my mum-in-law enabling her to live a full and relatively independent life.
Reply from Em Farley, Branch Care Manager at Helping Hands Home Care (Cardiff)
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Review of
Helping Hands Home Care (Cardiff)
from Sophie T (Daughter of Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helping Hands have been providing care for my mum for the last month.
They have so far provided a wonderful team of carers, all of which are genuinely lovely and each has formed a close relationship with Mum in a short space of time.
Continuity of carers is very important for Mum as she does require
They have so far provided a wonderful team of carers, all of which are genuinely lovely and each has formed a close relationship with Mum in a short space of time.
Continuity of carers is very important for Mum as she does require
five care calls a day to help deliver her nebulisers, she also suffers with high levels of anxiety.
It has been quite a large team providing care over the last few weeks but Helping Hands have gone out of there way to try to keep to the same carer for each call and it has been working very well.
I can't find any fault with Helping Hands they have provided a professional service and I hope that they continue to provide Mum with care going forward.
It has been quite a large team providing care over the last few weeks but Helping Hands have gone out of there way to try to keep to the same carer for each call and it has been working very well.
I can't find any fault with Helping Hands they have provided a professional service and I hope that they continue to provide Mum with care going forward.
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Review of
Helping Hands Home Care (Cardiff)
from Laurence R (Son of Client) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am sure this review is long overdue. My mother is extremely happy with the overall service. Although frustration does occur it is rare and often on night shifts when Mum gets tired. All of the carers, bar one, are extremely caring and thoughtful. The arrangement is perfect for the present circumstances.
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Review of
Helping Hands Home Care (Cardiff)
from T W (Daughter of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the standard of care my father receives. He does find the number of different carers that attention a problem. I understand that this can't be helped sometimes, but would be grateful if this doesn't happen too often in the future. Unfortunately, we had a problem with finance last
years with the company, which has been sorted out thankfully. Overall, I am very pleased and grateful to the carers who have looked after my father so well during the past very difficult year during the pandemic.
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Review of
Helping Hands Home Care (Cardiff)
from Pamela W (Daughter of Client) published on 3 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Helping Hands carer who attends to my 90-year-old parents is kind, courteous and performs his tasks in a friendly and efficient manner. My mother loves to chat with him about her singing career while he always treated them both with the utmost respect and dignity.
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Review of
Helping Hands Home Care (Cardiff)
from N P (Daughter of Client) published on 3 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Management is extremely helpful and responsive. The majority of staff are excellent, but when numbers are involved, there are bound to be the individual who does not match the standards of the others. Overall, I am extremely grateful and happy with the service, especially as the "client" is not always
easy.
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