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Home Care Provider Owned by Helping Hands Home Care in Swansea

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9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Helping Hands Home Care in Swansea

Only the locations & reviews in Swansea for Helping Hands Home Care are showing below.

View the details of all 150 locations (with 1703 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Swansea (1)

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1 Home Care Provider owned by Helping Hands Home Care in Swansea
Helping Hands Home Care (Swansea)

109 Woodfield Street, Morriston, Swansea SA6 8AT 

9.6 10 reviews
"We have been very, very happy with the live in respite carer for my terminally ill elderly relative who is virtually bed bound. She is far…"   Read all 10 reviews

Fully regulated by the Care Inspectorate Wales (CIW), Helping Hands is one of the leading home care providers in the UK. And with 30 years’ experience supporting over 40,000 families throughout England and Wales, you can rely on Helping Hands to understand… Read more about Helping Hands Home Care (Swansea)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £31.70 / hour
  • Live-in Care from £1,895 / week

Helping Hands Home Care Reviews in Swansea (10)

9.1

Helping Hands Home Care has a Group Review Score of 9.1 (9.064) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

Overall Experience
  • 8
  • 2
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Date Published
  • 10
  • 4
  • 7
  • 7
  • 3
Reviewer Connection to Helping Hands Home Care
  • 5
  • 3
  • 1
  • 1
Review of

Helping Hands Home Care (Swansea)

from Bryony J (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Understanding team who are reliable and conscientious.
Providing carers with "good fit" for family and capable of providing personalised care in a sensitive way.
only negative feedback is rigidity in some hours and working practice ie only can supply a carer in blocks of 7 days rather than more bespoke
arrangements that some agencies can offer but understand that this is part of their service for their staff and in the scheme of things only a tiny flaw in an otherwise very reliable and caring service!
I am very grateful for their help and they are clearly expert at what they do.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swansea)

Bryony, Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear that you have found the team to be reliable, conscientious, reliable and caring. It is also great to know we have been able to provide personalised care in a sensitive way by carers who have been a 'good fit' for the family.We will be sure to pass on your gratitude and comments to the team. Kind regards Katie

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Review of

Helping Hands Home Care (Swansea)

from S H (Daughter-in-law of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very, very happy with the live in respite carer for my terminally ill elderly relative who is virtually bed bound. She is far more experienced than her resume suggested. She is kind, compassionate, pragmatic and efficient. Just wonderful and a credit to her profession.
The process of finding
relevant care was generally smooth and, although only one carer was available for the time we needed, it has turned out she was exactly the right carer for my relative.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swansea)

Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear you have been very, very happy with the Live in respite carer, who is kind, compassionate, pragmatic and efficient and we will be sure to pass your feedback on to team.Kindest regards Katie

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Review of

Helping Hands Home Care (Swansea)

from P H (Daughter of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all the wonderful care that you provide to my mum. I am very grateful and Mum.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Swansea)

Thank you for taking the time to leave us a 5/5 review, we really do appreciate it.
It is great to hear your feel the care has been wonderful for your Mum and we will be sure to pass on your thanks and kind words to the team at Swansea.
Kindest regards

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Review of

Helping Hands Home Care (Swansea)

from G W (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands are excellent. They are a safe pair of hands and provide the best care. The carers are the best. They treat mum with respect and dignity and really enhance the quality of mums life. I cannot fault the service we receive from all parts of the company. The office staff and Management
are very helpful and supportive. The whole service provides the peace of mind which you need when caring for a loved one.
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Review of

Helping Hands Home Care (Swansea)

from Helen B (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the support that you have given my mum to help with her confidence whilst getting back home. The ladies that have been calling have been amazing and so helpful I only wish she would have had you for longer as it has been a support to me also. Would highly recommend your
services.
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Review of

Helping Hands Home Care (Swansea)

from Sunila H (Daughter of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are very grateful for the care and support received from all the staff involved in Dad's care.
The office team are kind, easy to talk to/communicate with and quick to adapt if situations arise, eg unexpected doctors appointments.
The carers are all very respectful and engage well
with Dad who is very deaf, has severe cataracts and dementia. They give me peace of mind that Dad is in good hands when I can't be there! I definitely recommend this company/service.
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Review of

Helping Hands Home Care (Swansea)

from P D (Son of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care provides 100% reassurance and reliability. The Swansea branch is always as flexible as it can be when asked to fit in with changing plans and everyone is utterly reliable. The care visitors are all friendly, dependable and caring.
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Review of

Helping Hands Home Care (Swansea)

from M F (Client) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review would include my appreciation of the care and kindness shown to me over the past few months. I was given encouragement to walk more and to undertake exercises recommended by the physiotherapist.
Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Hi. Thank you so much for this lovely review! I'm so pleased to hear how appreciative you are of our service and that you've been shown such kindness over the past few months! Your feedback means the world to us!
Best wishes

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Review of

Helping Hands Home Care (Swansea)

from Maureen T (Client) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I will have no hesitancy in recommending the home care I have recently received with the kind attitude and patient response to any queries.
It has been a wonderful and unexpected experience not to be overlooked or forgotten. May many other people have the pleasure of a similar response and be forever
grateful.
Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Thank you ever so much for leaving such a lovely review and recommendation! I'm thrilled to hear that you've had such a wonderful experience with us and that you're impressed with our service. It's our absolute pleasure to provide you support and your feedback means the world to us!
Best wishes.

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Review of

Helping Hands Home Care (Swansea)

from J P (Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The response I have made refer to my review of my regular carer, who is excellent. On occasion, when she is not available, the replacements do not always meet her very high standards.
Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Thank you very much for this great review! I'm very pleased to hear that you are happy with your regular carer. On some occasions, we aren't able to provide the same carer every time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.
Best wishes.

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Awards / Recognitions (0)

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