Home Care Providers Owned by Helping Hands Home Care in Tyne & Wear

Knowing my relative is in such caring hands has given our whole family peace of mind. I'd recommend Helping Hands without hesitation

Helping Hands look after my father and they have been excellent. Their advice and support have been first class. They are very willing to help with any concerns I might have regarding my father's care. The staff are experienced and keep in touch with any concerns they have about Dad, allowing him to live an independent life at home. Any problems that Dad does have, for example, changing call times or health issues, are dealt with quickly and efficiently by the management team. I am very happy with the support they offer.

I reached out to Helping Hands for extra care for my mother who has early dementia and I can't recommend them enough. The nurses visit twice a day to help provide meals and address any other needs requested. All of the nurses are great and I have more of a life balance knowing they are there on a daily basis and my mother looks forward to seeing them too. Our care co ordinator , Grace is exceptional . Any concerns or extra help are addressed promptly and efficiently . The other team members are there when she is not available and I have no problems at all . If you need any support I would recommend Helping Hands. Initially they meet you in person in the environment of those needing care and work out the best plan that works for you which is reassuring from the start. The support is always there .

We had the BEST experience with Nam from Helping Hands Sunderland. She cared for my mother in law who suffered with dementia. Nam treated her with dignity and respect and she made what could easily have been awkward and embarrassing, fun and enjoyable. My mother in law looked forward to her visits and Nam became more like a friend than a carer. We had other carers, who although, did their job..........lacked the charisma and interpersonal skills shown by Nam. She really is a credit to Helping Hands as a care provider. Nam is only one person, but if every care company had a team full of "Nams"...............families would never worry about their loved ones being cared for by strangers again. Above and beyond all the way...........and made a bad situation more than bearable. I honestly dont have enough kind words to say and it was a pleasant experience which massively gave us peace of mind during a very tough time.

Thank you all we appreciate what you do x

There have been a couple of issues with Friday's cleaning/domestic task visit, but this is partially due to my mother!

Our experience with Helping Hands was a roller coaster which ultimately proved extremely poor and unacceptable. Senior management showed a lack of integrity, professionalism and effective control of the service. Concerns were not handled transparently or responsibly and accountability was noticeably absent. The service itself was clearly overstretched and poorly managed. Carers appeared under supported and in some cases not adequately qualified for the level of care required. This is a failure of management not individual carers but it had a direct and negative impact on the quality and consistency of care. There was a significant gap between what was promised and what was delivered. Due to the ongoing issues and lack of confidence in leadership we had no choice but to change providers. We would not recommend Helping Hands based on our experience.

I would highly recommend this care company to anyone who is looking to place their family member or friend with people who really do "care".

Value for money is OK. Care seems expensive but recognise that the staff need to rewarded appropriately.

We used Helping Hands for the first time to oversee our mother whilst on holiday recently. Mam is 95 and still lives independently. She had 3 visits in the time we were away and on our return we were delighted to hear how impressed Mam was with the service. She admitted she had been apprehensive to having more new faces coming through the door but she needed not to worry. The girls were pleasant, friendly and so obliging. I contacted Helping Hands to complement as unfortunately these days there is too much negativity.

A very positive experience for Mam and would highly recommend.

I have been using Helping Hands Home Care for over 3 years for my Mum and have had no complaints at all. I've been very happy with the service. The carers are friendly and are very willing to help and give support wherever necessary. Many thanks for everyhing

Only concern is that timekeeping to planned session times is not always consistent and mother has experienced staff who are not as capable in kitchen or domestic skills as she needs- this is only her view however - I don't get direct feedback from the staff. All the staff I've experienced have been as capable as I would expect.

My wife and I have had various care companies in the past with very mixed results, the companies always eventually letting us down. Helping Hands have been truly a breath of fresh air. Our trust in companies has been completely destroyed in the past but I can honestly say I now have 100% trust regained, no mean feat and and absolute credit to The manager and the team she has put in. They are on a completely different level to other companies, through from management to care. My son is a very happy boy.

Helping hands have helped us through a difficult period with our mum and for this I am very grateful.

All the carers are very friendly and helpful.

Having them help with my dad's care has taken a huge pressure from both me and my sister.

My mother receives such wonderful care from all her carers. I can rest assured that her care needs are being met and my mother genuinely enjoys their company. We have been with Helping Hands for a few years now and communication has always been excellent. If a problem arises, the management is easy to reach and is acted on swiftly. Thank you for all you do!

My 101-year-old mother has a lunchtime visit, Monday to Friday, to serve lunch and check she's ok. All carers are friendly, professional and willing to do any extra job that's needed. My mother looks forward to the daily visit as it gives her another face to see during the day. Helping Hands has been a real pleasure to have coming to see her.

As a family, we have been delighted with the care received by my mother and support to my father. The care had been delivered well, professionally and in a caring compassionate way. The team are responsive and communicates well.

As a partner of someone with Dementia, I feel grateful and lucky to be involved by such a caring and professional team.