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Home Care Providers Owned by Helping Hands Home Care in Tyne & Wear

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Helping Hands Home Care in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Helping Hands Home Care are showing below.

View the details of all 155 locations (with 1986 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Tyne & Wear (4)

4 Home Care Providers owned by Helping Hands Home Care in Tyne & Wear
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Helping Hands Home Care (Gateshead)
Office 2 Biz Space Gateshead, William Street, Gateshead NE10 0JP 
9.5 8 reviews
Helping Hands Home Care (Gateshead), Gateshead, Tyne & Wear
"Overall, we have been very satisfied with the service my mother receives. The carers are cheerful and helpful, and on the occasion when mam…"   Read all 8 reviews
  • Visiting Care from £33.15 / hour
  • Live-in Care from £1,675 / week

Helping Hands Home Care (Gateshead) prides themselves on delivering high quality and reliable home care services. Always placing the people they work with at the heart of their practice, they offer ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Cramlington)
The Master Suite, The Lofts, 228 Park View, Whitley Bay NE26 3QR 
8.9 18 reviews
Helping Hands Home Care (Cramlington), Whitley Bay, Tyne & Wear
"My mother receives such wonderful care from all her carers. I can rest assured that her care needs are being met and my mother genuinely…"   Read all 18 reviews
  • Visiting Care from £33.90 / hour
  • Live-in Care from £1,750 / week

From hourly visits to live-in care, the experienced team of care professionals at Helping Hands Home Care (Cramlington) follow carefully designed, personalised care plans to ensure each client ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Sunderland)
Ground Floor, Arngrove House, 1-2 Frederick Street, Sunnyside, Sunderland SR1 1NA 
8.3 4 reviews
Helping Hands Home Care (Sunderland), Sunderland, Tyne & Wear
"Helping Hands have been brilliant for my Mam's visiting care needs. She has Parkinsons and is showing signs of Dementia so her needs are…"   Read all 4 reviews
  • Visiting Care from £33.90 / hour
  • Live-in Care from £1,750 / week

Helping Hands Home Care (Sunderland) offers visiting care and live-in care in and around Sunderland, including Hendon Grangetown and Roker. The dedicated team provides quality care to people in ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Newcastle)
274 Chillingham Road, Newcastle upon Tyne NE6 5LQ 
8.0 8 reviews
Helping Hands Home Care (Newcastle), Newcastle upon Tyne, Tyne & Wear
"I would thoroughly recommend Helping Hands. From start to finish they have been fabulous in helping us to care for our mum at home. The…"   Read all 8 reviews
  • Visiting Care from £33.90 / hour
  • Live-in Care from £1,750 / week

Helping Hands Home Care Newcastle provides friendly qualified care in Newcastle and the surrounding areas. The agency has a person-centred approach with individually tailored plans designed to ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia

Helping Hands Home Care Reviews in Tyne & Wear (38)

9.2

Helping Hands Home Care has a Group Review Score of 9.2 (9.199) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Gateshead)

from G P (Son of Client) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, we have been very satisfied with the service my mother receives. The carers are cheerful and helpful, and on the occasion when mam had fallen carer was extremely helpful and stayed with mam until sutuation resolved.
The office has also always responded quickly to any requests.
There have
been a couple of issues with Friday's cleaning/domestic task visit, but this is partially due to my mother!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Gateshead)Thank you for taking the time to leave us a review; we truly appreciate your feedback.
We are pleased to hear that your mother has been receiving cheerful and helpful support from the carers, and that on the occasion when she experienced a fall, the carer stayed with her until the situation was fully resolved. It is also great to know that the office team have responded promptly to any requests you have made.
We appreciate you mentioning the couple of issues with the Friday cleaning and domestic visit, and we understand that some of this may be influenced by your mothers preferences. Your comments are very helpful, and we will ensure the team are aware.
We will share your feedback with everyone involved, who will be delighted to read your kind words.
Kindest regards
Katie
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Sunderland)

from J L (Daughter of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our experience with Helping Hands was a roller coaster which ultimately proved extremely poor and unacceptable. Senior management showed a lack of integrity, professionalism and effective control of the service. Concerns were not handled transparently or responsibly and accountability was noticeably
absent. The service itself was clearly overstretched and poorly managed. Carers appeared under supported and in some cases not adequately qualified for the level of care required. This is a failure of management not individual carers but it had a direct and negative impact on the quality and consistency of care. There was a significant gap between what was promised and what was delivered. Due to the ongoing issues and lack of confidence in leadership we had no choice but to change providers. We would not recommend Helping Hands based on our experience.
Reply from Kathryn Wilson, Customer Experience Specialist at Helping Hands Home Care (Sunderland)Good Morning,

We are saddened to receive your review and read your comments this morning.

We would like to assure you that we take all feedback very seriously and will be sure to share your feedback with the relevant management to make improvements.

If you would like to discuss your experience further please email me directly on kathryn.wilson@helpinghands.co.uk

Kindest regards
Kathryn
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Review of

Helping Hands Home Care (Sunderland)

from Colleen D (Daughter of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been brilliant for my Mam's visiting care needs.
She has Parkinsons and is showing signs of Dementia so her needs are quite specific and her medication is extremely time critical.
All of the girls have been amazing with my Mam, it's a comfoft knowing they are taking care of her.
Our
Care Co-ordinator, Sam has been just as lovely with my Mam and very patient and understanding regarding her care needs to tweak her care plan to be just right, even down to placing specific carers with my Mam.
I would highly recommend this care company to anyone who is looking to place their family member or friend with people who really do "care".
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Sunderland)Colleen. Thank you for leaving us a 5* review, we really do appreciate it.We are delighted to hear that Helping Hands have been brilliant for your Mam's visiting care needs and all the girls have been amazing with her, which you have found very comforting. It is also lovely to know Sam the care Coordinator has been lovely, very patient and understanding regarding your Mam's care needs and tweaks the care plan to make it just right.We will be sure to pass on your kind feedback to Sam and the team.Kindest regards Katie
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Cramlington)

from Christopher S (Son of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very caring, friendly and helpful, can't fault any of them.
Timing of care visits is a little suboptimal. Over time they seem to "migrate" to earlier than initially requested
I have been promised access to a "care portal" on several occasions but the only time I received any login details
for this they didn't work. No reply when I queried this.
Value for money is OK. Care seems expensive but recognise that the staff need to rewarded appropriately.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Gateshead)

from Susan R (Daughter of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Helping Hands for the first time to oversee our mother whilst on holiday recently. Mam is 95 and still lives independently. She had 3 visits in the time we were away and on our return we were delighted to hear how impressed Mam was with the service. She admitted she had been apprehensive to
having more new faces coming through the door but she needed not to worry. The girls were pleasant, friendly and so obliging. I contacted Helping Hands to complement as unfortunately these days there is too much negativity.


A very positive experience for Mam and would highly recommend.

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Review of

Helping Hands Home Care (Gateshead)

from R S S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Helping Hands Home Care for over 3 years for my Mum and have had no complaints at all. I've been very happy with the service. The carers are friendly and are very willing to help and give support wherever necessary. Many thanks for everyhing
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Cramlington)

from Chris S (Daughter of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service has always been responsive and professional - all staff I've dealt with have been pleasant and helpful. Requests and queries have been dealt with promptly and appropriately. The direct care staff that I've met have been competent and communicative
Only concern is that timekeeping to planned
session times is not always consistent and mother has experienced staff who are not as capable in kitchen or domestic skills as she needs- this is only her view however - I don't get direct feedback from the staff. All the staff I've experienced have been as capable as I would expect.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Sunderland)

from Steven G (Father of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have had various care companies in the past with very mixed results, the companies always eventually letting us down. Helping Hands have been truly a breath of fresh air. Our trust in companies has been completely destroyed in the past but I can honestly say I now have 100% trust regained,
no mean feat and and absolute credit to The manager and the team she has put in. They are on a completely different level to other companies, through from management to care. My son is a very happy boy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Newcastle)

from Jennifer A (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend Helping Hands. From start to finish they have been fabulous in helping us to care for our mum at home. The office staff are friendly and always accommodating when we needed to alter visits or change the care package. The initial assessment fully considered our mum's personality,
likes and needs and this enabled a good match of carer. The carer was patient with mum and adapted to her needs and was always very caring. Mum considered her to be a friend after a while!
Helping hands have helped us through a difficult period with our mum and for this I am very grateful.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Cramlington)

from A R (Client) assisted by family/friend published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is very good, carers are generally very capable and reliable. Punctuality is very important.
However, some carers are much more capable than others. Sometimes a different carer arrives than the one that I have been advised will attend and at a different time without anyone informing me.
All the carers are very friendly and helpful.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Cramlington)

from D G (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives such wonderful care from all her carers. I can rest assured that her care needs are being met and my mother genuinely enjoys their company. We have been with Helping Hands for a few years now and communication has always been excellent. If a problem arises, the management is easy
to reach and is acted on swiftly. Thank you for all you do!
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Cramlington)

from C D (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly professional service. My dad looks forward to the "nurses" coming. They listen to his stories, and nothing is too much for them.
Having them help with my dad's care has taken a huge pressure from both me and my sister.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Sunderland)

from Jane W (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 101-year-old mother has a lunchtime visit, Monday to Friday, to serve lunch and check she's ok. All carers are friendly, professional and willing to do any extra job that's needed. My mother looks forward to the daily visit as it gives her another face to see during the day. Helping Hands has been
a real pleasure to have coming to see her.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Gateshead)

from S J (Daughter of Client) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been delighted with the care received by my mother and support to my father. The care had been delivered well, professionally and in a caring compassionate way. The team are responsive and communicates well.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Gateshead)

from Zoe L (Partner of Client) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are supported by a great team at Helping Hands.
From our initial phone call with the manager, we felt welcome and that our needs were listened to.
When the manager came out to visit us at home we felt reassured that the care we received would meet our individual requirements.
The care and attention
taken to ensure the details that are important to us were/are included in the care provided again by a brilliant team of care workers has given us the confidence and support to help us through a really difficult time.
As a partner of someone with Dementia, I feel grateful and lucky to be involved by such a caring and professional team.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Gateshead)

from Claire D (Daughter of Client) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly cannot rate Helping Hands (Gateshead) highly enough. I live away from my mum and have needed help over the past few months to provide her with support and companionship. Every person I have dealt with has been caring, reliable, efficient and keen to ensure that my mum's needs are taken care
of. They are extremely thoughtful and the main carer who visits my mum is nothing short of an angel! They have a lovely bond and the team tries their best to enable her to visit when possible.
With me living away it has been a very stressful time for me, to ensure that Mum has regular and reliable support and care. I have found that no request is too small or large for the team which puts my mind at ease. They treat Mum with the utmost respect, care and dignity and she looks forward to their visits and little trips out!
Helping Hands are my eyes on the ground and they have spotted things and fixed them before they became big issues. The office support is amazing too.
Thanks so much!
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  • Care / Support
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  • Treated with Dignity
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Review of

Helping Hands Home Care (Cramlington)

from Tracy M (Daughter of Client) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion that my mam received was outstanding and we were all treated like family. I would highly recommend this care provider to anyone looking for home care. My mam passed away 16th May 2023 and even after then I was contacted by them to see how us as a family were coping.
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Review of

Helping Hands Home Care (Cramlington)

from Bryan D (Son of Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been with Helping Hands for almost six months. My mam, who is in her nineties, is very independent and was initially reluctant to receive help. Following an informative and helpful discussion at home with a staff manager, Mam agreed to have daily visits from a carer. During one visit, I was
contacted by the carer informing me that Mam was unwell and that she had sent for the paramedics and would stay with Mam until I arrived. Mam was hospitalised for a number of days and the only issue I had with Helping Hands was being unable to contact them out of hours to suspend the contract until my Mam was discharged from hospital. Conversely, just prior to Mam coming home, I was able to speak to a staff manager fairly quickly to discuss some small adjustments to her contract and this was arranged immediately and without any fuss. The care provided has been good, my mam enjoys her daily visit from the carer and the family have the additional assurance that she is being looked after.
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  • Value for Money
Review of

Helping Hands Home Care (Gateshead)

from Ian T (Son of Client) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used HH Gateshead for nearly 2 years and have been impressed by the level of service. Inevitably things don’t always gone to plan but the way in which situations were rectified has been whats important.
Our requests are always met with the same enthusiastic response, and then carried out by
diligent & caring staff.
Even out of hours complex requests handled with aplomb.
‘Above & beyond’ is what springs to mind.
On behalf of our Dad, thanks a million.
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Review of

Helping Hands Home Care (Cramlington)

from L A (Granddaughter of Client) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t be more pleased with the services we have received for my grandma from Helping Hands. All of the staff are lovely and the office staff couldn’t do enough for us. The two ladies from the office especially have both been amazing and nothing we have asked so far has been an issue. The carers have
been lovely with my grandma, they have made her feel comfortable since the beginning and helped her day-to-day life so much! All the staff at Helping Hands go above and beyond for their clients and we couldn’t thank them enough.
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