Home Care Providers Owned by Helping Hands Home Care in Oxfordshire

This was Mum's first experience of Carers coming in to her home. The ladies who came were wonderful, they talked to her, offered to do anything she needed, accompanied her for a walk round the garden. She was very satisfied with the whole process, from the manager who came for an initial booking visit, the flexibility of availability, to the Carers themselves. We will definitely be booking again.

From the beginning, they put my Mum and Dad's preferences first, were deeply caring and treated them like family. Having others care for you loved ones takes trust and is a transition. Helping Hands made us and her feel at ease, were sensitive and ultimately unwaveringly kind. They went above and beyond my expectations to provide the best care for my parents. For that, I am eternally thankful.

When you suddenly need care for a loved one it's a daunting dynamic. We were extremely lucky to find the team from Helping Hands. Quick to respond and extremely professional from the outset the care was tailored, and adapted, to mum's changing needs. Friendly competent staff who always make their client feel important. Going that extra mile for those who need their support. The team are exceptionally proactive calling to say "just to let you know we have sorted this or that today". More challenging situations were always presented with solutions we can implement for you rather than a problem for us to solve. An outstanding team whose support enabled us to plan and implement the next phase for mum confident that she was in good, watchful hands.

My mothers health and ability to cope independently suddenly changed overnight ..."Helping Hands " came to my rescue...listening to my concerns and putting a care plan into place....both carers who came to visit mum (J & P) could not have been more caring and thoughtful.....

Thank you to every one of his wonderful Helping Hands carers.

Helping Hands in Oxford have been sending carers to help with my 93-year-old mother's personal care for the past few months, as she has early-stage dementia and major mobility problems. They are excellent, really good at their job, and it has made a difference to my mother's health and wellbeing. (And mine!) The carers are well-trained and cheerful, bringing positive energy into the house. I have used other agencies in the past and this experience is by far the best. The office staff are also very supportive and helpful, responding to needs efficiently. Highly recommended!

The Carers turn up during the specified time window this cuts out the stress of waiting. The Carers are polite and efficent. Recently at short notice due to my mother's health I have been able to make changes to visits within a 24 hour window.

They are so helpful in every way when offering care and support .

Generally pleased with service given. Most staff treat with dignity and care, not all.

We only have stockings replaced twice a week, but all the carers who come out are friendly and do a good job. The carers are normally on time and not only offer my mother in law good care in replacing the stockings but also give her some additional company and new people as I work at home so can't always spend lots of time with her in the day.

The Oxford branch of Helping Hands Home Care supported my Aunt through the last months of her life. They were respectful to her wishes, compassionate, and maintained her dignity at all times, the standard of care was excellent. They were also very supportive to myself, nothing was too much trouble. The carers are well supported by their manager who has excellent leadership skills. I would highly recommend and happily use this company again.

An excellent service. The carers tended to my late wife with great kindness and have since been reliable friendly and caring in their support of me. My daughters appreciate the efficiency of the administration and are delighted to be able to feel so confident in the service provided.

My husband became increasingly unwell with pulmonary fibrosis at the latter part of 2021. We were recommended Helping Hands as care providers and from the beginning, we found the carers and those who were responsible for the care plan sensitive, adaptable and efficient with regard to the patient and relatives. I would recommend Helping Hands without hesitation.

All of the carers who visit are respectful and pleasant in manner and arrive on time. They are always happy to perform any requests I may have for example to help me shower and to help me choose my outfit for the day. I am very happy with the help and support they provide.

I am very happy with Helping Hands who have provided friendly, caring carers and very good communication with me about my mum. Any issues are reported promptly and dealt with compassion and kindness. You feel confident that the carers organising everything in the office are hands on and making sure everything is working seamlessly and according to safeguarding regulations.

The carers we had for my mum for a three week stay with us were excellent. They came when they said they would, provided all of the services that we asked for, and established a great rapport with mum. We would definitely use Helping Hands again.

My mum is really happy with the service.

My daughter has left home and this has made caring for my husband a lot harder. The staff of Helping Hands have been amazing. The manager has reshuffled the rota several times to accommodate hospital appointments etc and is making sure that the daily visits are arranged to give us maximum support. If I have to change things at short notice it's never a problem for her. A cleaning schedule has been created to help me keep on top of the day to day jobs as well as caring for my husband and the carers do a lot of this. The girls are absolutely lovely and I feel that it's not just my husband who is being cared for but me too. My husband is making great progress and it's fantastic that the girls are so interested and involved. I can't thank them enough for all they do for us. They go way beyond what is expected of them and that's a great comfort to our daughter who can't be at home to help.

All the staff are extremely friendly, helpful, caring and professional. They reacted quickly to ongoing changes in requirements and their procedures ensured that the staff visiting my parents knew exactly what they needed to do. They keep in touch with me so that I am aware of what is happening, and are able to arrange other health and care specialists to attend which is very helpful as I do not live in the vicinity and do not know the local systems or organisations.

The care my mother has received since changing to Helping Hands has been amazing. It has given me and her total peace of mind. The team are very responsive and proactive, have excellent standards of care and are very kind and gentle with my mother who is in end of life. The management are very approachable and reactive to ever changing needs. True Angels at a difficult time.