Helping Hands Home Care in Leicestershire | 3 Home Care Providers

Review of
Helping Hands Home Care (Lutterworth)
from Lynne W (Client) assisted by family/friend published on 28 August 2025

Submitted via Postal Card • Report

Overall Experience

On top of the excellent assistance given 3 times a week, I received even more care when I had sciatica. The carers spent more time doing tasks that I could normally manage. They looked after me and my husband by doing shopping, fetching medication and taking me to appointments. It was our 66th wedding

anniversary, so they helped prepare for a special family meal by shopping, preparing food and setting the table. All of this is to help us stay independent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from Louise A (Daughter of Client) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Helping Hands helped to look after my mum, who has dementia, for approx two years before she moved to a care home. We could not have asked for better care for my mum, or support for us as a family. Everyone was kind, patient and understanding and did their best to ensure that my mum was able to have

the best quality of life possible. The carers treated mum with dignity and always tried to find solutions to potential problems.
As my brother and I live a long way away, we really appreciated the thorough notes that the carers left in the online portal. They helped us to get a good impression of how Mum was getting on and the personal anecdotes made us smile.
The office staff (who are also very much involved in the care) were quick to communicate any concerns and really went above and beyond when Mum's condition deteriorated, emergency services were involved and last minute changes to extend her care had to be made.
We have no hesitation in recommending the Homecare team to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from M D (Daughter of Client) published on 18 August 2025

Submitted via Website • Report

Overall Experience

My Parents suddenly became unwell and were struggling to cope with living independently. Helping Hands were highly recommended. I found them responsive, compassionate and efficient to set up the care. They visited my parents and arrange the care quickly. The manager hand picked the wonderful carer

(and her lovely colleagues) who have been amazing.

Feeling medically better, they don't need the care so much, and have now cancelled. We feel we are welcome to call again should the need arise. They have been brilliant lifesaving angels. Genuinely recommend them.
Reliable,
Timely visits,
Very kind carers,
Value for money,
Responsive, and
Cover for any leave carers needed to take.

Really positive experience - thanks so much.

I felt better that I knew they were going in.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Lutterworth)
from Brian C (Client) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

The experience of using care services was with the intention of rehabilitation after surgery. This arrangement has worked very well. Thanks to the flexibility of Caring Hands, I feel that I have achieved my objective in relation to normal lifestyle activities.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

It is so good to hear we have helped you get back to your baseline, and thank you so much for taking the time to leave this review. Helping people to live well at home or in the community they love is what we aim to do. I happy to hear that we have helped meet your objective.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Leicester)
from Helen B (Client) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

All the people who have come from your agency to our home have been very, very good. Hardworking, polite, cheerful, kind - a pleasure to meet and have in our home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Leicester)
from Monty V (Husband of Client) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

Helping Hands office staff arrange as far as possible for the same carers to visit my wife makes the attendance time so much easier, and she considers them friends. The carer's attention to her is superb, creating a very relaxed time for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Leicester)
from M R (Wife of Client) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband and I are delighted for the opportunity to sing our praises for our wonderful carer.
She is professional, efficient, hard working, but always finds time to check how we're feeling & how our day has been. Whenever she's on duty, we feel safe as we know we are in good hands. The is important

to us as we have no family living nearby.
We feel extremely lucky to have such a kind, funny person in our home. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Lutterworth)
from Maggie P (Wife of Client) published on 26 June 2025

Submitted via Website • Report

Overall Experience

My experience of Helping Hands has been very positive and I cannot recommend them highly enough. The service is friendly but professional. I feel I am listened to and the needs of my husband fully understood and responded to. I have complete confidence in everyone at Helping Hands that I have come

into contact with.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

I am so pleased to hear this feedback, i still remember the day your husband looked through the window. We knew to that day that we truly are needed in the community. We are all to happy to help it what ever way we can, thank you for choosing Helping Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from Chris H (Nephew of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Helping Hands Wigston have been caring for my Uncle and my mother since 2023 and have been nothing short of fantastic! The carers have all been extremely kind, well trained and professional. The administration of the service is second to none; nothing is too much trouble. Every communication with the

office has been handled efficiently and in a timely manner. Both my Uncle and my mother looked forward to their care visits and their well being improved because of quality of the attention they received. We particularly appreciated the detailed daily online reports from the carers that we could access within minutes of the care visit taking place. It was so reassuring to get this immediate update. We are so grateful for all the help we received from the administrator and her team and wouldn't hesitate to recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from A C (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

All carers are absolutely amazing, they give the upmost care, kindness, respect and friendship, very conscientious and aware of what needs to be done.
Staff in office are lovely too, though sometimes lack of communication to carers and family when messages/requests/thanks/recognition has been shared

sometimes it's not passed on, in particular from the 6mth reviews with family members.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Leicester)
from A S (Daughter of Client) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of this service. We used Helping Hands firstly, for our dad until the end of January for mum. The carers are chatty, polite, cheerful, caring and professional. We were updated with Mum's care and alerted us if there was any concern. I would not hesitate to recommend Helping

Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Lutterworth)
from A L (Client) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Helping Hands provided carers after I broke my hip 6 months ago. They enabled me to return to my own home and helped me to gradually return to normal. I needed daily help to begin with: the carers offered gentle support and encouragement so that I regained my confidence to eventually manage on my own.

I would recommend their services to anyone needing help whilst recovering from an accident or operation.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you very much for taking the time to complete this lovely review, i must say reablement is something we are really good at. Carers are encouraged to enable and promote independence. Like you described there comes a time our customers wave us good bye after getting them back to the base line they used to have. Hope your still well, it was a pleasure being part of your recovery.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from Philippa M (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Helping Hands is very supportive, reliable, flexible and comforting. Helping Hands tries as hard to schedule the same carers. This makes life easier, as it is invaluable to have history with my Mum and the daily requirements of my Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from M K (Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I have a morning care visit, (now at the better time for me at 8.00am rather than 9.00am) Monday to Friday. The carers are invaluable in helping me to get shaved, showered and dressed as well as making me a lunchtime sandwich that goes in the fridge.
Both carers are very caring and thorough in setting

me up for the day ahead. I do require personal care and this always takes place without any fuss. This enables me to enjoy my day and also helps my wife enjoy her day at work, without worrying about me. I enjoy chatting too and we have built up a good carer and client relationship over time.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from C H (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Outstanding care and engagement from the whole team who support my Mother.
Kindness and professionalism every step of the way. Patient centric care is at the heart of everything they do for Mum. Nothing is too much bother. Flexible in times of need.
Thank you.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from Lynda L (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Helping Hands Wigston Leics supported my 94 year old Dad when he left hospital 3 years ago. The Manager met us both and from that minute the team stepped in and have delivered the most sensitive and respectful care. They are reliable, caring and Dad has come to see the team as part of his extended

family.
We have increased hours over the years and this Christmas we needed extra help. No problem at all.
The online portal is brilliant. I can read how Dad is every day. The office team are always helpful - nothing is ever too much trouble.
Thank you Helping Hands. We couldn't manage without you.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Wigston)
from K B (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We used Helping Hands for mum between April and December 2024 as mum's dementia progressed. We have been very happy with the care she has received. All the carers have been kind and patient, and apart from the occasional hiccup, the care plan has been followed properly.
On the rare occasions I noticed

something had been missed/forgotten etc. I was able to speak to someone in the office and it would be rectified.
I was always contacted if the staff had anything unusual or untoward to report.
Also, I received a lot of emotional support on the phone, particularly from two members of staff.
I found the service to be very flexible, changing visit times when needed etc.
Overall, a very positive experience.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Lutterworth)
from J B (Daughter of Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I am really pleased and happy with the service my mum receives from Helping Hands Home Care. All the carers are very friendly, caring and treat mum with respect. They make sure she is eating, make her drink, see to her personal needs and importantly always have time for a chat. If there are any issues,

I am informed straight away. Having Helping Hands gives me and my family complete peace of mind. Thank you.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for the review. It's great to see that Mum is eating and drinking better, the carers love the chats with Mum throughout the care visit's. It will be my pleasure to pass on the compliments to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Lutterworth)
from S D (Sister of Client) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

Very helpful. Informative. Practical support provided. The reviewer was very kind indeed. The reviewer provided all the following via email as promised.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you for the review, I'm glad to hear the service is going well. I will be sure to pass on the compliments to the reviewer, if you need anything at all please do contact us at the branch. Most grateful of you choosing Helping Hands Lutterworth as your preferred care provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Lutterworth)
from M W (Client) assisted by family/friend published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Carers are very helpful and thorough, they use their own initiative, kind and conversation is interesting. They listen to advice/instructions and make me feel confident.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for taking the time to complete this review. The carers really do enjoy the time spent supporting you and your husband. It will be my pleasure to pass on your kind words to the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Helping Hands Home Care in Leicestershire

Helping Hands Home Care Locations in Leicestershire (3)

Helping Hands Home Care Reviews in Leicestershire (47)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers