Helping Hands Home Care in Leicestershire | 3 Home Care Providers

Review of
Helping Hands Home Care (Lutterworth)
from Wendy G (Daughter of Client) published on 16 January 2026 Submitted via Website • Report

Overall Experience

I cannot thank Helping Hands enough for the amazing care they have given my elderly parents over the last 2 years. This helped them to settle into a new area and to be confident in their new home. Sadly we lost dad recently and the care and compassion they have given mum has been brilliant and made

a big difference. They are very flexible, listen and are always happy to spend time with you to understand any changing to mum's needs.
Thank you Helping Hands

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)It is and has been completely our pleasure, it was lovely to see mum looking so well at our Christmas party. Whilst i know you have had the sad loss of dad, it brings real comfort to know we was there for you and able to transfer the care over to mum without much hassle. We thank you so much for taking the time to complete this review, we will share this lovely feedback with mums care team.

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Review of
Helping Hands Home Care (Leicester)
from Jalou B (Wife of Client) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands is a blessing for many people like us. Would recommend HH to some friends and family. The level of service provided by the carers is way beyond our expectations. Alisha whp is our carer, goes way beyond her care of duty & my husband is a completely different character. Nothing is too much

for Alisha, who is pleasant and beautiful inside and outside and cares for Phil with such passion. Well done, Alisha. Well done, Helping Hands, keep up the good work.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leicester)Good Afternoon Jalou
Thank you for your wonderful feedback.
We are delighted to hear that Helping Hands has been such a blessing for you and your family, and that the level of care provided has exceeded your expectations.
Your kind words about Alisha are truly appreciated. It is clear that her dedication and passion have made a significant difference, and we will ensure your praise is shared with her and the wider team. We are proud to have carers who go above and beyond to provide exceptional support and companionship.
Your feedback will now be shared with the team who will be thrilled to read your comments and know you would recommend them.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Leicester)
from Christine C (Client) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

I find them all very helpful, very caring and nothing is too much for them. Thank you.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leicester)Good afternoon Christine, Thank you for taking the time to leave us a review. We really do appreciate it.
We are pleased to hear that you find all of the team very helpful, caring, and nothing is too much for them.
We will be sure to share your feedback with the team who will be delighted to read your comments. kindest regards
Katie

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Review of
Helping Hands Home Care (Leicester)
from J G (Son of Client) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

The care service is excellent. The carers are very helpful, friendly, caring and attentive. They give excellent peace of mind.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leicester)Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear you have found the service to be excellent and it gives you peace of mind.
It is also great to know the carers are very helpful, friendly, caring and attentive.
We will be sure to share your lovely feedback with the team who will be delighted to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Wigston)
from M J (Daughter of Client) published on 13 November 2025 Submitted via Website • Report

Overall Experience

We engaged the services of Helping Hands Wigston when dad was struggling with dementia. The entire team have been amazing. They genuinely care and are friendly, flexible, professional, accommodating and I would highly recommend. The head office staff, wigston office staff and Helping Hands Wigston front

line care workers are angels in purple uniforms!

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wigston)Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that our team in Wigston has been amazing whilst providing the care and support your dad need and have been professional, flexibility, and genuinely care.
Your kind words about our carers and office teams will be shared with everyone involved, they will be thrilled to know their efforts are so appreciated. Thank you again for your recommendation and for trusting Helping Hands.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Leicester)
from P D (Client) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

Know they will come more or less on time every day, this is very helpful as I can be showered and dressed, waiting for my breakfast.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leicester)Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear the carers who visit are very helpful and generally arrive around the same time every day, which you find helpful.
We will be sure to pass on your feedback to the team at Leicester.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Leicester)
from Paul H (Son of Client) published on 5 November 2025 Submitted via Website • Report

Overall Experience

We are very happy with every aspect of the service provided to look after my Dad apart from the initial system setup. These onboarding issues got fixed within a few weeks, and after that, it's been great.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leicester)Paul,
Thank you for taking the time to leave us a review, we really are very grateful.
It is great to hear that you are very happy with every aspect of the service being provided for your Dad, and apart from a few on boarding issues which were resolved within a few weeks everything has been great.
We will be sure to pass on your feedback to the team who will be delighted to receive and read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Wigston)
from H R (Daughter of Client) published on 31 October 2025 Submitted via Website • Report

Overall Experience

Helping Hands Wigston was a calm lifeline when my mum needed regular daily support this year. Her support package was easy to set up and we were provided each week with a schedule of the care team mum would be seeing, which reassured her. Communication with the office staff was easy, and whenever changes

needed to be made they happened promptly and professionally. I was contacted when there were things I needed to know to support mum or the care team, which showed that Mum's care was always their priority. As Mums health deteriorated and her care needs increased, the carers continued to make sure her needs were met and went above and beyond. Not only did the carers provide the care, they also provided friendship and company for mum, and meant I and her family could spend precious time with her and have peace of mind when we weren't with her. As a family, we are truly grateful and thankful for having Helping Hands Wigston support mum and us. A truly wonderful group of people.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wigston)Thank you for taking the time to leave us a review, we really do appreciate it , we are touched to hear you felt Helping Hands Wigston was a lifeline for you and provided your Mum with some reassurance by sending a regular rota so she knew who would be visiting.
We are delighted to hear that the communication with the office staff was easy and they were always professional and acted promptly to any requests and they also contacted you if there was anything they felt you need to know to support Mum or the care team.
It is also great to hear that throughout the care package the carers continued to ensure that your Mums care needs were met, went above and beyond and even provided friendship and company , which meant that as a family you had peace of mind knowing she wasn't alone you were unable to be with her.
We will be sure to pass on your kind feedback to the team, who we are sure will be happy to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Wigston)
from Olivia M (Granddaughter of Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

I particularly wanted to leave a positive review for two carers who have stood out to me - and that is Jess and Justina. Jess has been looking after my Grandad for over a year, and she is a gem. She really cares about my grandad, and over time has formed a close bond with him and myself. She is patient

and yet can put her foot down with my Grandad, who is at an advanced stage of dementia, in a loving manor when needed. Her caring heart has played a huge role in making my Grandads life, as tough as life is with dementia, much more comfortable. Grandad sees Jess as more the a paid carer, but a friend too. Me and my family are immensely grateful to Jess. Justina, although new to the team, has also stood out to me too. She is has such a gentle manor with my grandad, and deeply cares about him. She has such a listening ear to every query and request of my grandad. Her heart is gold. She makes an excellent carer, despite being new to the role.
A big thank you to both of these lovely ladies.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wigston)Good morning Olivia,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear Jess has a close bond with your Grandad and yourself, is patient but yet firm when needed and has become more of a friend that carer to you all, playing a big role in your family.
It is also lovely to hear Justina, who is new to the team has a gentle manor, a good listening ear and you can tell she deeply cares about your Grandad.
We will be sure to pass on your feedback and gratitude to the Jess, Justina and the team who I am sure will be thrilled to read your comments.
Kindest regards and thanks
Katie

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Review of
Helping Hands Home Care (Leicester)
from Helen B (Client) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the carers who have come to my home. They have all been cheerful, pleasant people.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leicester)Helen,
Thank you for leaving us a review, we are very grateful.
We are thrilled to hear you have nothing but praise for the team that visit you at home and it is great to know they have all be cheerful, pleasant people.
We will be sure to pass on your feedback to the team who will be delighted to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Leicester)
from L H (Son of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

An all round professional, friendly and caring service. Helping Hands offers us the tailor-made care we require for our family member, with flexibility and dignity. I would recommend without hesitation.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leicester)Thank you for taking the time to leave us a 5* review, we really do appreciate it.We are delighted to hear you have found Helping Hands to be an all round professional , friendly and caring service, that offers tailor-made care with flexibility and dignity.We will be sure to pass on your kind feedback to the teamKindest regards and thanksKatie

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Review of
Helping Hands Home Care (Wigston)
from D D (Niece of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Helping hands were invaluable for their advice, support, compassion, care and common sense approach to my wonderful stubborn aunt. She enjoyed their daily visits and it was immensely reassuring to me to know they were visiting. I can not thank them enough.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wigston)Good Morning, Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to hear you found Helping Hands to be invaluable for their advice, support compassion, care and common sense approach to your Aunt. It is also great to know she enjoyed their daily visits and it was immensely reassuring to me know the carers were visiting. We will be sure to pass on your feedback and thanks to the local team.Kindest regards Katie

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Review of
Helping Hands Home Care (Lutterworth)
from Lynne W (Client) assisted by family/friend published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

On top of the excellent assistance given 3 times a week, I received even more care when I had sciatica. The carers spent more time doing tasks that I could normally manage. They looked after me and my husband by doing shopping, fetching medication and taking me to appointments. It was our 66th wedding

anniversary, so they helped prepare for a special family meal by shopping, preparing food and setting the table. All of this is to help us stay independent.

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Review of
Helping Hands Home Care (Wigston)
from Louise A (Daughter of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Helping Hands helped to look after my mum, who has dementia, for approx two years before she moved to a care home. We could not have asked for better care for my mum, or support for us as a family. Everyone was kind, patient and understanding and did their best to ensure that my mum was able to have

the best quality of life possible. The carers treated mum with dignity and always tried to find solutions to potential problems.
As my brother and I live a long way away, we really appreciated the thorough notes that the carers left in the online portal. They helped us to get a good impression of how Mum was getting on and the personal anecdotes made us smile.
The office staff (who are also very much involved in the care) were quick to communicate any concerns and really went above and beyond when Mum's condition deteriorated, emergency services were involved and last minute changes to extend her care had to be made.
We have no hesitation in recommending the Homecare team to others.

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Review of
Helping Hands Home Care (Wigston)
from M D (Daughter of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

My Parents suddenly became unwell and were struggling to cope with living independently. Helping Hands were highly recommended. I found them responsive, compassionate and efficient to set up the care. They visited my parents and arrange the care quickly. The manager hand picked the wonderful carer

(and her lovely colleagues) who have been amazing.

Feeling medically better, they don't need the care so much, and have now cancelled. We feel we are welcome to call again should the need arise. They have been brilliant lifesaving angels. Genuinely recommend them.
Reliable,
Timely visits,
Very kind carers,
Value for money,
Responsive, and
Cover for any leave carers needed to take.

Really positive experience - thanks so much.

I felt better that I knew they were going in.

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Review of
Helping Hands Home Care (Lutterworth)
from Brian C (Client) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

The experience of using care services was with the intention of rehabilitation after surgery. This arrangement has worked very well. Thanks to the flexibility of Caring Hands, I feel that I have achieved my objective in relation to normal lifestyle activities.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)It is so good to hear we have helped you get back to your baseline, and thank you so much for taking the time to leave this review. Helping people to live well at home or in the community they love is what we aim to do. I happy to hear that we have helped meet your objective.

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Review of
Helping Hands Home Care (Leicester)
from Monty V (Husband of Client) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands office staff arrange as far as possible for the same carers to visit my wife makes the attendance time so much easier, and she considers them friends. The carer's attention to her is superb, creating a very relaxed time for her.

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Review of
Helping Hands Home Care (Leicester)
from M R (Wife of Client) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband and I are delighted for the opportunity to sing our praises for our wonderful carer.
She is professional, efficient, hard working, but always finds time to check how we're feeling & how our day has been. Whenever she's on duty, we feel safe as we know we are in good hands. The is important

to us as we have no family living nearby.
We feel extremely lucky to have such a kind, funny person in our home. Thank you.

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Review of
Helping Hands Home Care (Lutterworth)
from Maggie P (Wife of Client) published on 26 June 2025 Submitted via Website • Report

Overall Experience

My experience of Helping Hands has been very positive and I cannot recommend them highly enough. The service is friendly but professional. I feel I am listened to and the needs of my husband fully understood and responded to. I have complete confidence in everyone at Helping Hands that I have come

into contact with.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)I am so pleased to hear this feedback, i still remember the day your husband looked through the window. We knew to that day that we truly are needed in the community. We are all to happy to help it what ever way we can, thank you for choosing Helping Hands.

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Review of
Helping Hands Home Care (Wigston)
from Chris H (Nephew of Client) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Helping Hands Wigston have been caring for my Uncle and my mother since 2023 and have been nothing short of fantastic! The carers have all been extremely kind, well trained and professional. The administration of the service is second to none; nothing is too much trouble. Every communication with the

office has been handled efficiently and in a timely manner. Both my Uncle and my mother looked forward to their care visits and their well being improved because of quality of the attention they received. We particularly appreciated the detailed daily online reports from the carers that we could access within minutes of the care visit taking place. It was so reassuring to get this immediate update. We are so grateful for all the help we received from the administrator and her team and wouldn't hesitate to recommend them.

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Home Care Providers Owned by Helping Hands Home Care in Leicestershire

Helping Hands Home Care Locations in Leicestershire (3)

Helping Hands Home Care Reviews in Leicestershire (58)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Wigston)

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