Home Care Providers Owned by Helping Hands Home Care in West Yorkshire

Helping Hands have been looking after my mother for the last 2.5 years. My sister and I could not have enabled Mum to remain in her own home if the carers had not been coming. Mum has 3 visits a day (meals and personal care) except for a couple of days when my sister and I can be with her. Both the carers and office staff are always attentive, caring and professional. They have always been accomodating with amendments to her regular care and alert us to any issues in a timely way. I would not hesitate in recommending them.

I just want to let the general public know that Helping Hands Leeds are a care provider that really do care. My friend has been with Helping Hands Leeds for over 12 years now. There isn't a day that goes by that he let's me know that each individual carer that has visited him has treated him with the upmost respect. His Wednesday afternoon's out to the pub with his carer & neighbour is the highlight of his week. To each individual carer and each member of staff in the office, thank you for what you do. Without you my friend wouldn't be here today. Please keep up the excellent work. Would highly recommend Helping Hands Leeds if anyone is looking for an excellent care provider.

I have had Helping Hands care for my Mum on 2 days a week for the past 6 months. They are amazing. Mum wasnt too keen on the idea of carers as she wanted me to do but I was struggling and needed help. Care was put into place for one day a week...Fridays. Mum soon got used to the idea but it was made easier as the staff who attended were so lovely. I then arranged for a carer to come for an hour on Monday mornings. I cannot praise everyone at Helping Hands enough! From the care Mum receives to the communication from office staff.....everything is 5*

It took a while to get the correct cover;s for my mum when we first started using your company. I am now very pleased with my mum's main carer. Her attention to detail is very good. We still have occasional issues which I discuss with managmenet but overall am happy with the service provided at this moment in time.

I have used Helping Hands for respite since 2024, and then in January 2025, a crisis occurred in my husband's illness. The Alzheimer's manifested with delirium and aggression. Your wonderful team supported me excellently until we could find residential help. Thank you so much.

I have found all the carers to be excellent. They wash and dress him after helping him out of bed and are so cheerful, and he (my husband) looks forward to them coming each morning. Their help is very satisfactory.

We've been pleased with the service on the whole, but the organisation needs to be better and answering of messaged quicker. We have had some problems with helpers, which have not been all looked at, and some were serious! Some helpers have been excellent.

What a wonderful team! Caring, cheerful, and hard working, and I know that my wife Sheila is well looked after and that she feels the same. We have never had a single grouse about anything. All in all - top service. Thank you all.

Thankyou for providing very reliable and consistent care for our father. Currently our father is independent however, he needs two short visits each week to provide some essential care and support. The carers are now familiar to him which is much appreciated. I would recommend Helping Hands to others.

I do sympathise, however, with the management team, they are constantly run to capacity. When there is sickness, annual leave, or care issues, they come out of the office to help out. More often than not, this is the case; it would be helpful to provide more resources. I think a 'pool' care is needed for times when cars are off the road. Good staff are leaving to go elsewhere, which is a shame. Overall, an excellent team!!

Be careful and check everything before using this company, they seem to have perfected the art of taking money for nothing.

Carers arrive within the allocated time period and make the effort to get to know my parents.

The staff are excellent. Caring, considerate, and really brilliant with my Dad who is very sick with PSP. When there have been problems (and there haven't been many) the issues are dealt with swiftly, and with care and sensitivity.

From the management down to the individual carers I can't rate homecare more highly. They are superb in what is very difficult circumstances.

I live away from care user so am unable to visit regularly and have little knowledge of the services in that area and have full confidence in the agency

The team at Helping Hands is amazing. The manager is responsive to any changes we need for my mums care and always glad to help. My mum loves "her ladies" that come. They run through a checklist of things I have asked them to do and let me know if there is anything off with my mum. With my mum having a bit of Dementia and in her 90's it gives me peace of mind knowing that she has someone else helping look after her. I am absolutely thrilled with Helping Hands and couldn't recommend them more!

Helping Hands have been looking after my parents and now just my Mum for over 4 years. A wonderful relationship has been formed with their main carer who is thoughtful, considerate and really pro-active. My brother and I do not live in Leeds, so knowing Mum is receiving daily visits and we are being kept in the loop is a significant re-assurance. All other carers who visit the house are friendly and professional too

All the office staff are equally attentive and supportive, they all know me and Mum by name and are always really helpful. We couldn't be without you!

I can only give praise to the carers , manager and office staff for their understanding and first class service.

Would highly recommend Helping Hands.

From my first point of contact Helping Hands have been as their name describes a great help with the care of my elderly frail mother. The initial discussion was arranged quickly and all the decisions involved mum too. The office were quick to respond to any alterations of the care plan. Her carers were friendly and kind. They not only cared for her physical needs but took time to talk to her. The service provided was very flexible and understanding. The team also provided support to me and would contact me promptly with any concerns. I would have no hesitation in recommending Helping Hands Home Care.

I cannot recommend them enough.