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Home Care Providers Owned by Helping Hands Home Care in Merseyside

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Helping Hands Home Care in Merseyside

Only the locations & reviews in Merseyside for Helping Hands Home Care are showing below.

View the details of all 155 locations (with 2047 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Merseyside (4)

4 Home Care Providers owned by Helping Hands Home Care in Merseyside
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Helping Hands Home Care (Aintree)
Office 7, 18 Clock Tower Park, Longmoor Lane, Liverpool L10 1LD 
9.6 16 reviews
Helping Hands Home Care (Aintree), Liverpool, Merseyside
"Have found all staff pleasant professional friendly and caring. Always on time and stay the full duration of the visit. Check with…"   Read all 16 reviews
  • Visiting Care from £33.90 / hour
  • Live-in Care from £1,750 / week

Through its wide range of services, Helping Hands Home Care (Aintree) aims to give the people they care for with as much independence as possible in their own homes. The Aintree team covers care ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Wirral)
9 Dee Lane, West Kirby, Wirral CH48 0QA 
9.5 11 reviews
Helping Hands Home Care (Wirral), Wirral, Merseyside
"Information prior to support was gathered to ensure team were aware of support and help needed. Team are responsive to varying times when…"   Read all 11 reviews
  • Visiting Care from £35.20 / hour
  • Live-in Care from £1,825 / week

Helping Hands team in Wirral offers fully personalised, high-quality home care delivered by staff who are fully qualified to support people of all ages with all manner of conditions. With over 100 ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Southport)
139 Eastbank Street, Southport PR8 1DQ 
9.4 11 reviews
Helping Hands Home Care (Southport), Southport, Merseyside
"The care I have received from all staff at Helping Hands has been first-rate, and I am very happy with the service.…"   Read all 11 reviews
  • Visiting Care from £36.20 / hour
  • Live-in Care from £1,825 / week

The people at Helping Hands' local Southport branch are experts in person-centred care and compassion and empathy are at the heart of their service. Covering areas including Formby, Little Altcar, ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Liverpool)
190 Allerton Road, Mossley Hill, Liverpool L18 5HU 
8.6 6 reviews
Helping Hands Home Care (Liverpool), Liverpool, Merseyside
"Helping Hands have provided an excellent care service to my dad. They have been very helpful with any changes and especially when we needed…"   Read all 6 reviews
  • Visiting Care from £34.55 / hour
  • Live-in Care from £1,750 / week

Helping Hands' Liverpool branch offers dedicated home care services in Anfield, Everton, Bootle, Toxteth, Wavertree, Aigburth and the surrounding areas. The Liverpool team puts compassion and ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia

Helping Hands Home Care Reviews in Merseyside (44)

9.2

Helping Hands Home Care has a Group Review Score of 9.2 (9.224) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

Overall Experience
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Reviewer Connection to Helping Hands Home Care
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Review of

Helping Hands Home Care (Southport)

from Stephen H (Client) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received from all staff at Helping Hands has been first-rate, and I am very happy with the service.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Southport)Thank you very much for your kind feedback. We are delighted to hear that you have received firstrate care from all of our staff and that you are very happy with the service. Your comments mean a great deal to the whole team.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Southport)

from C H (Daughter of Client) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Last view visits on Saturday evening, the bathroom toilet and sink and the separate toilet and sink have not been cleaned. This was reported to the office, and notes were to be updated.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Southport)Thank you for bringing this to our attention. I am sorry to hear that the bathroom and toilet areas were not cleaned during the recent Saturday evening visits. This is not the standard of care we expect to deliver. I am glad you have already reported this to the office and that the notes are being updated, as this will help ensure the team are fully aware and corrective action is taken. We appreciate you highlighting the issue, and the team will review this to prevent it happening again.
Kindest regards
Katie
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from L W (Daughter of Client) published on 23 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother received home care as well as family input over a period of time . The care she received from the care agency was excellent.. It enabled us as a family to keep mum in her own home for a long time.
The agency communicated with us on a daily basis, as mum could be challenging at times, this
helped a lot .. The care staff and the office staff were considerate and helpful
to mums needs . I would recommend them to anyone who is considering help at home for a loved one
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wirral)Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted we were able to work alongside your family to support your Mother to stay in her own home for a long time and you feel the care she received was excellent.
It is also great to know the team were considerate, helpful and communicated with you on a daily basis which helped you a lot.
We will pass on your feedback to the team at Wirral who will be thrilled to read your comments
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Aintree)

from L J (Niece of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have found all staff pleasant professional friendly and caring.
Always on time and stay the full duration of the visit.
Check with client to ensure all needs have been met.
Would willingly recommend to other interested parties.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from Susannah R (Daughter of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Information prior to support was gathered to ensure team were aware of support and help needed. Team are responsive to varying times when support and help is needed. Staff attending are understanding and supportive. It is reassuring to know that when away help and support is available to ensure my
mother is safe at home. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Aintree)

from Jo C (Daughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a bad experience with another care firm, I contacted Helping Hands to care for my mum who has dementia. I cannot recommend their service highly enough. My mum is very comfortable with the same, regular carers and they have been reliable, genuine and nothing is too much trouble. I have been able
to organise extra care as needed and the flexibility of the service is outstanding.
The manager is very approachable and has popped by to assist with various issues and I have been informed of changes and issues consistently.
We have had to pause the care package whilst mum has been in respite care, and again this was no problem and communication has been great. The staff have been very professional and mum's needs have been met with understanding and dignity. Thank you so much Helping Hands!
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from M D (Client) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from S B (Relative of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly cousin has been treated with the utmost respect, care, and kindness by the care giver's and managers. Always keeping me informed of any issues or concerns they might have on there visits. We have no hesitation in recommending Helping Hands for anyone who is needing care for themselves or
a family member.

We would like to thank you all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Southport)

from Joan B (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently receiving home care. Mum is really happy with the care she is receiving. All carers are friendly and make mum feel safe and happy. This in turn makes us as a family relaxed knowing mum is receiving brilliant care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from Tracy M (Daughter of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review took place at client's home as requested by myself. I wanted some additional duties added to the list, which were noted & added to the details. Visit & review were carried out in a friendly & warm & caring manner. Manager interacted with myself & my dad & listened & took an interest in 'small
talk' not connected to the review. Gives myself peace of mind that my dad has good support from people who care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Aintree)

from Glen C (Son of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very poor experience with another (local authority arranged) care company, I found Helping Hands to help expedite a hospital discharge that mandated some additional daily care visits, around 2 years ago. The team were quick to respond, and came out at very short notice to arrange a short term
care package, and outshone the other carer company in every way.
When my mum came home for extended hospital and supported care home period last August 2024, I immediately contacted helping hands again, as I felt confident that mum would be in safe hands.
Helping Hands (four members of staff especially but the whole care team) are exceptional.
They arranged doctors appointments if mum was unwell, collected prescriptions, went above and beyond in every way, and were always there for the full duration of the paid care visit (30 mins usually), whereas the other company were in and out in 10 mins flat.
HH would also help with shopping and other emergency asks. Mum passed away in May 2025
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from L T (Friend of Client) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are currently satisfied with our two carers. However, it has taken us several weeks to get to this position. Some carers clearly don't respect their training, and they complain that they are being put out. Not understanding the fact that they are here to work for the client, and they have chosen
this profession.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from Dianne H (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with care given to mum. Always listens to her, and she enjoys the chat. Almost always has the same carer which is great for her. Easy to contact office if needed. Thank you Helping Hands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from D K (Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't have family members living nearby. They all live miles away.They do visit every six weeks so my only contact with people is with the carrers from Helping Hands.I have 2 one hour visits and 3 half hour visits per week. They make my lunch and wash dishes and then we have a chat.They can also water
the odd plant as I can't carry a watering can. They are also very good at changing the bed as duvets can be very difficult.


I have found all the helpers have been very good and have been very satisfied with Helping Hands.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from Peter W (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, kind and experienced. They spent time getting to know us and what we needed and were excellent at delivering the care we needed. Reliable with processes in place to make sure everything works well
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from R C (Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very thoughtful and thorough and goes the extra mile. Helps where requested and makes suggestions to do more. Recommended aids to assist cleaning and laundry. Respected client preferences. Concerned for client safety.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Wirral)

from H C (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team of carers who support my Mother 3 mornings a week are kind and willing to do whatever is needed on the day. The flexibility to be able to drive her to an appointment or to accompany her to an appointment is really helpful. We are also grateful for the management team to be able to change
the care appointments if necessary at short notice.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Southport)

from Christine M (Daughter-in-law of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father in law has been assisted with taking a shower by the staff at Helping Hands for some time now. He has nothing but praise for every member of staff who has attended. They are all professional ,courteous and friendly. He is extremely deaf ,but the staff demonstrate great patience in
dealing with this.
We are very happy with 'Helping Hands' and would recommend their services.
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Southport)

from Marie C (Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Helping Hands always present my meals very well. They take care in what I eat. They make my meal times enjoyable, and they check my fridge for dates.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Southport)

from M F (Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent (all aspects).
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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