Home Care Providers Owned by Helping Hands Home Care in Derbyshire

I have had a few admin issues over timing of visits, but I am hopeful these are now sorted.

I don't usually take part in reviews, but the service I have received from the care staff is excellent. I can find no faults at all. Extremely good service. Very caring.

I find the staff who visit me very kind and helpful always, and the company are very flexible in helping when dates have to be changed at the last minute.

Policy since revised to 7 DAYS NOTICE!!!!!! So a 999 call and hospitalisation can ultimately cost hundreds!!! Please beware if considering this Company!

Helping Hands do exactly as their name suggests. Their staff are entirely trustworthy, caring, reliable, patient, well trained and courteous. Nothing is too much trouble. They manage my parent's needs promptly and comprehensively giving me reassurance in my absence as I live a long way away.

I cannot praise them enough and would highly recommend them to anyone

Helping Hands have understood what my mum needs and are working closely with us.

Both myself and other members of the family have been impressed by the care my mother is receiving by each of your carers. I would not hesitate to recommend Helping Hands, who requires care assistance.

Helping Hands have always responded to dads' and my needs promptly and treated us with respect and care. They aim to keep Dad as independent as possible while ensuring his safety. Happy to have chosen you to help us. Thanks, Alan and Kay.

We gave been very happy with the care provided by the helping hands carers. They gave been kind and considerate, attended to my mums needs in a personalised manor and often gone above and beyond. They have responded positively and any concerns raised.

My experience with 'Helping Hands' has been very good. The carers do their job with care and consideration for my wife, Elizabeth. I have no complaints about anything. Some of the carers are very helpful with other minor problems, which I appreciate. Keep up the good work!!

The main carers are completely in charge of all matters to make mum's life good, and they ensure we adapt as a family to all the changes as mum gets older and care needs change.

We were impressed with the standard of care Helping Hands provided during the months my Mum needed assistance. The office staff dealt with any queries promptly and efficiently and the carers were reliable and treated Mum wiith kindness and empathy. Thank you.You all made an extremely difficult situation more tolerable.

I have been with Helping Hands since Jan 2025 who was recommended to me by a friend. I can honestly say I have no regrets. I have peace of mind knowing that I can rely on my 'helper' to keep my place of residence as I would wish it to be. Nothing is too much trouble.

We are more than happy with the service received from the girls. They are on time, thoughtful and caring towards my 92 year old mum. As well as being diligent in what they do, the girls chat to mum and give her the additional company that she needs. I know that when we are away, I can rely on them to look after mum in every way, which gives me total peace of mind.

Carers have all been of a high standard, and responsive to new requests as we try to settle into this new phase of life. Mum has been really happy too, even though she didn't think she needed any help! Please do thank all the team for their kind and caring support. We do appreciate their professionalism, and it gives us huge peace of mind to know she is being looked after by you all. Many Thanks

My wife and I fairly stubbornly evaded asking for help for quite a long time when we clearly needed it, despite family suggestions. It took an emergency situation for us to make a move and thankfully Helping Hands Swadlincote came to the rescue immediately. From the word go we were amazed at the difference this has made to our lives and almost twelve months from that initial call we are happily spending our lives in a more relaxed fashion thanks to the very welcome visits we get three times every week from a particular member of staff, our Helping Hands personal carer. She is so thoughtful and understands our practical needs and those personal needs required by my wife. All dealt with in a respectful, kind and caring way. Plus we have many great laughs and it is very reassuring to us that someone who has got to know us well continues to call on us providing that all-important companionship. On the rare occasion when a change of carer to visit us has been made we have been equally impressed.

Very happy with the care.

Auntie always spoke high of the care she had at home, unfortunately she requires 24/7 for her needs

Meanwhile, the care provided has been so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.