Helping Hands Home Care in Derbyshire | 3 Home Care Providers

Review of
Helping Hands Home Care (Derby)
from K M (Daughter of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience

The carers are very professional and compassionate. They make an effort to provide both practical and emotional support to my Mum. As well as the help with day to day living, having a friendly face and someone to chat to at the start of the day is very important.
Meanwhile, the care provided has been

so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.

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Review of
Helping Hands Home Care (Swadlincote)
from G D (Husband of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience

Helping Hands provided care services for a period of 2.5 years for my wife, who has a degenerative disease. During the period her care needs have increased considerably.
In this time, we have had a number of different carers, but care was always of a high standard and my wife has been treated with

dignity and kindness. We have also seen a number of management changes in that time and initially there was room for improvement, but the current management at the Swadlincote branch has transformed the professionalism of the service they offer. They have always been able to accommodate changes in the level of care and short notice requests for additional shifts. When I was away from home, I was always confident that my wife would be safe with the carers and that they would leave the house secure when they left.
The main area for improvement is the national out-of-hours call centre, which can be difficult to contact when things go wrong.
HH can be expensive compared to some other providers.

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Review of
Helping Hands Home Care (Derby)
from Suzanne W (Daughter of Client) published on 17 July 2025

Submitted via Website • Report

Overall Experience

Helping hands are absolutely the best -their carers go the extra mile
My mum has had their care for a number of years and they have adapted every time in step with her needs
They give me total peace of mind on a day to day basis and are always there to discuss any issues and problem solve
I cannot

rate them highly enough

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Review of
Helping Hands Home Care (Derby)
from E W (Wife of Client) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

My experience of the team at Helping Hands for the past six months has been excellent, friendly, caring, experienced and supportive.
The care has been for my husband, who has Alzheimer's disease and also has had a major operation for cancer. We would have been lost without Helping Hands, a very big

thank you!

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Review of
Helping Hands Home Care (Derby)
from A Y (Client) assisted by family/friend published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

Extremely pleased with my regular carers. Everyone is cheerful and helpful. Only issue is sometimes not getting the rota early enough.

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Review of
Helping Hands Home Care (Derby)
from M D (Son of Client) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service and support and understanding of needs of care and wellbeing of care and mental health and knowledge of your needs and flexible support.

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Review of
Helping Hands Home Care (Derby)
from C W (Daughter of Client) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Dad needed care & help with a medical issue, but the help & care has grown into other assistance a 94 year old requires.
Excellent service & lovely carers.

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Review of
Helping Hands Home Care (Derby)
from Jose T (Client) assisted by family/friend published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

I enjoy the companionship of my live in carer. It gives me a chance to get to know them properly. They help me with everyday life, and we share a lot of laughs together.

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Review of
Helping Hands Home Care (Chesterfield)
from B D (Client) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

All the carers who visit have proved to be an asset for the company, always willing to make each visit a pleasure. Sometimes they seem to be under pressure to complete their visit to enable them to go to their next appointment, because travel time seems unrealistic.

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Review of
Helping Hands Home Care (Derby)
from V B (Daughter of Client) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Helping Hands has been looking after my mum for nearly a year following a nasty fall and a long stay in hospital. We are very happy with the care mum receives and she has built-up a good relationship with her carer. We are able to increase visits very easily if mum needs extra help. All the staff

we have dealt with are very friendly and professional. Nothing is too much trouble.

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Review of
Helping Hands Home Care (Swadlincote)
from Andrew G (Nephew of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience

we found the carers took the time to understand my uncles specific needs and requirements plus all the topics and subjects that he was interested in so that they could chat with him about these.
They always took the time and patience required to care for my uncle which made him feel both at ease and

valued and he liked the carers approach. He always felt safe with them and looked forward to them visiting him which was a great thing to hear

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Review of
Helping Hands Home Care (Swadlincote)
from Clare F (Daughter of Client) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Helping hands recently provided some care for my mum while she was recovering after a hospital stay. The service was friendly and professional right from my first enquiry and they were able to offer a temporary 5 week package of care for us. My mum found her carers to be very friendly kind and trustworthy

while helping her with some domestic tasks one day a week. They had some shared interests and made her feel comfortable right from the start. We wouldn't hesitate to use the service again.

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Review of
Helping Hands Home Care (Derby)
from M L (Client) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with all the care I have received.

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Review of
Helping Hands Home Care (Swadlincote)
from E P (Client) assisted by family/friend published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Very caring, helpful. Nothing too much trouble. Very happy with service.

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Review of
Helping Hands Home Care (Chesterfield)
from David E (Son of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

I have found the carers to be very helpful in looking after mum and dad who both have dementia. They bring structure and organisation into the day. Sometimes they arrive at the back end or outside the call slot and this can cause upset due to dementia sufferers looking for routine and timescales. I

know it can be difficult when travelling to multiple addresses in different areas and that they are working to try and resolve this issue. They also enable me to have some down time as it is sometimes exhausting when supporting two parents with varying degrees of dementia.

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Review of
Helping Hands Home Care (Chesterfield)
from S H (Wife of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

The carers were an enormous help and support to my husband and myself over the last 20 months. They were always kind, thoughtful, caring and great cooks too! I recommended them to a friend who is also very happy with their help.

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Review of
Helping Hands Home Care (Chesterfield)
from M S (Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

The care is invaluable for me to remain at home. The staff keep me clean and make sure I am fed throughout the day. Staff prompt me to take my medication. Staff do all the things i can no longer manage myself. I am encouraged to continue to do all the hobbies and activities that I used to do with their

support and guidance.

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Review of
Helping Hands Home Care (Chesterfield)
from Marion T (Wife of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

For the past 2 years Helping Hands have supplied carers for my husband who has dementia. They are very caring, capable patient centered individuals who adapt themselves to the needs of my husband. I have complete confidence in them and I am happily able to go out or stay in. My husband cooks with them,

which he enjoys and we benefit greatly from the results. There have been a few changes in management which haven't really affected us. We have been very lucky to get such reliable excellent carers.

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Review of
Helping Hands Home Care (Swadlincote)
from Jackie B (Daughter of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Helping Hands (Swadlincote) have been caring for my mum since November 2023 and the care they give is excellent. All of the carers are helpful and friendly and assist Mum with her daily routines. They are also very considerate to my dad who doesn't require personal care himself and was at first reluctant

to have people in the house. One of the carers was a massive help to him when he had a medical issue himself and I was uncontactable - she contacted the necessary service and helped to get the problem resolved quickly for which we are very grateful. If ever we've had an issue to address or questions to ask the office and management team have been really helpful.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Swadlincote)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Swadlincote)
from Marie R (Granddaughter of Client) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My grandma has been having care for just over 6 months now. Very happy with the service she has received and she loves the ladies who come to visit her, she usually has the same ones visiting her each morning which she really enjoys.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Swadlincote)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Home Care Providers Owned by Helping Hands Home Care in Derbyshire

Helping Hands Home Care Locations in Derbyshire (3)

Helping Hands Home Care Reviews in Derbyshire (51)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

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