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Home Care Providers Owned by Helping Hands Home Care in Derbyshire

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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Helping Hands Home Care in Derbyshire

Only the locations & reviews in Derbyshire for Helping Hands Home Care are showing below.

View the details of all 149 locations (with 1685 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Derbyshire (3)

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3 Home Care Providers owned by Helping Hands Home Care in Derbyshire
Helping Hands Home Care (Swadlincote)

G35/36 Repton House, Bretby Business Park, Burton-on-Trent DE15 0YZ 

9.7 26 reviews
"We were impressed with the standard of care Helping Hands provided during the months my Mum needed assistance. The office staff dealt with…"   Read all 26 reviews

Helping Hands Home Care (Swadlincote) supports people with everything from getting to and from the shop and managing daily life to caring for complex needs. The Swadlincote branch of Helping Hands has the means and expertise to provide the highest… Read more about Helping Hands Home Care (Swadlincote)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £33.05 / hour
  • Live-in Care from £1,745 / week
Helping Hands Home Care (Derby)

31 Shardlow Road, Alvaston, Derby DE24 0JG 

9.7 22 reviews
"Helping Hands have absolutely been the reason why mum can live independently in her home. As a family - peace of mind for mums' safety…"   Read all 22 reviews

Helping Hands Home Care (Derby) offers people dedicated personalised domiciliary support. With flexible packages available for sporadic visits or full-time care, they are committed to providing a system entirely catered to you. Covering Ashbourne,… Read more about Helping Hands Home Care (Derby)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £33.65 / hour
  • Live-in Care from £1,745 / week
Helping Hands Home Care (Chesterfield)

Tapton Park Innovation Centre, Brimington Road, Chesterfield S41 0TZ 

9.4 12 reviews
"We gave been very happy with the care provided by the helping hands carers. They gave been kind and considerate, attended to my mums needs…"   Read all 12 reviews

Helping Hands Home Care (Chesterfield) provides individually tailored support to enable people in their community to live as independently as possible in their own homes. The team strives to keep the people in their care feeling safe, content and… Read more about Helping Hands Home Care (Chesterfield)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £32.40 / hour
  • Live-in Care from £1,595 / week

Helping Hands Home Care Reviews in Derbyshire (60)

9.0

Helping Hands Home Care has a Group Review Score of 9.0 (9.043) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care
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Review of

Helping Hands Home Care (Chesterfield)

from P M (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We gave been very happy with the care provided by the helping hands carers. They gave been kind and considerate, attended to my mums needs in a personalised manor and often gone above and beyond. They have responded positively and any concerns raised.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from Graham N (Husband of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with 'Helping Hands' has been very good. The carers do their job with care and consideration for my wife, Elizabeth. I have no complaints about anything. Some of the carers are very helpful with other minor problems, which I appreciate. Keep up the good work!!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Derby)

Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that your experience with Helping Hands has been very good and that the carers do their job with care and consideration for your wife Elizabeth. It is also great to hear you have no complaints about anything and the carers are very helpful even if there are minor problems. We will be sure to pass on your feedback to the team at Derby.Kindest regards Katie

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Review of

Helping Hands Home Care (Derby)

from Suzanne W (Daughter of Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands have absolutely been the reason why mum can live independently in her home.
As a family - peace of mind for mums' safety and happiness in the priority - all of this is provided by Helping Hands.
The main carers are completely in charge of all matters to make mum's life good, and they
ensure we adapt as a family to all the changes as mum gets older and care needs change.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Derby)

Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to know that Helping Hands have enabled your Mum to live independently in her home and provide your family peace of mind for your Mum's safety and happiness. It is also great to hear the main carers are completely in charge of all matters to maintain a good life for Mum and also help you as a family to adapt to changes as your Mum gets older and care needs change.We will now be sure to pass on your feedback to the team at Derby.kindest regards Katie

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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Swadlincote)

from Ann B (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were impressed with the standard of care Helping Hands provided during the months my Mum needed assistance. The office staff dealt with any queries promptly and efficiently and the carers were reliable and treated Mum wiith kindness and empathy. Thank you.You all made an extremely difficult situation
more tolerable.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Swadlincote)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to hear you were impressed with the standard of care the team provided whilst your Mum needed assistance.
It is also great to hear the office staff dealt with queries promptly and efficiently and the carers were reliable and treated Mum with kindness and empathy.
We will be sure to pass on your feedback and thanks to the team at Swadlincote.
Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from M S (Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with Helping Hands since Jan 2025 who was recommended to me by a friend. I can honestly say I have no regrets. I have peace of mind knowing that I can rely on my 'helper' to keep my place of residence as I would wish it to be. Nothing is too much trouble.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Derby)

Thank you for taking the time to leave us a Homecare review, we really do appreciate it.
We are thrilled to hear you have peace of mind knowing you can rely on your 'helper' maintain your residence just how you like it and that nothing is too much trouble.
It is also great to know that after a friend recommended Helping Hands in January you have no regrets.
We will be sure to pass on your feedback to the team at Derby.
Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Swadlincote)

from Shani F (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are more than happy with the service received from the girls. They are on time, thoughtful and caring towards my 92 year old mum. As well as being diligent in what they do, the girls chat to mum and give her the additional company that she needs. I know that when we are away, I can rely on them to
look after mum in every way, which gives me total peace of mind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from M C (Daughter-in-law of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers have all been of a high standard, and responsive to new requests as we try to settle into this new phase of life. Mum has been really happy too, even though she didn't think she needed any help! Please do thank all the team for their kind and caring support. We do appreciate their professionalism,
and it gives us huge peace of mind to know she is being looked after by you all. Many Thanks
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Swadlincote)

from Stuart W (Husband of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I fairly stubbornly evaded asking for help for quite a long time when we clearly needed it, despite family suggestions. It took an emergency situation for us to make a move and thankfully Helping Hands Swadlincote came to the rescue immediately. From the word go we were amazed at the
difference this has made to our lives and almost twelve months from that initial call we are happily spending our lives in a more relaxed fashion thanks to the very welcome visits we get three times every week from a particular member of staff, our Helping Hands personal carer. She is so thoughtful and understands our practical needs and those personal needs required by my wife. All dealt with in a respectful, kind and caring way. Plus we have many great laughs and it is very reassuring to us that someone who has got to know us well continues to call on us providing that all-important companionship. On the rare occasion when a change of carer to visit us has been made we have been equally impressed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from Faith H (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Swadlincote)

from W B (Nephew of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Auntie always spoke high of the care she had at home, unfortunately she requires 24/7 for her needs
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from K M (Daughter of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very professional and compassionate. They make an effort to provide both practical and emotional support to my Mum. As well as the help with day to day living, having a friendly face and someone to chat to at the start of the day is very important.
Meanwhile, the care provided has been
so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Swadlincote)

from G D (Husband of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands provided care services for a period of 2.5 years for my wife, who has a degenerative disease. During the period her care needs have increased considerably.
In this time, we have had a number of different carers, but care was always of a high standard and my wife has been treated with
dignity and kindness. We have also seen a number of management changes in that time and initially there was room for improvement, but the current management at the Swadlincote branch has transformed the professionalism of the service they offer. They have always been able to accommodate changes in the level of care and short notice requests for additional shifts. When I was away from home, I was always confident that my wife would be safe with the carers and that they would leave the house secure when they left.
The main area for improvement is the national out-of-hours call centre, which can be difficult to contact when things go wrong.
HH can be expensive compared to some other providers.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from E W (Wife of Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the team at Helping Hands for the past six months has been excellent, friendly, caring, experienced and supportive.
The care has been for my husband, who has Alzheimer's disease and also has had a major operation for cancer. We would have been lost without Helping Hands, a very big
thank you!
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  • Management
  • Treated with Dignity
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Review of

Helping Hands Home Care (Derby)

from A Y (Client) assisted by family/friend published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely pleased with my regular carers. Everyone is cheerful and helpful. Only issue is sometimes not getting the rota early enough.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from M D (Son of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and support and understanding of needs of care and wellbeing of care and mental health and knowledge of your needs and flexible support.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Derby)

from C W (Daughter of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad needed care & help with a medical issue, but the help & care has grown into other assistance a 94 year old requires.
Excellent service & lovely carers.
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  • Value for Money
Review of

Helping Hands Home Care (Derby)

from Jose T (Client) assisted by family/friend published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy the companionship of my live in carer. It gives me a chance to get to know them properly. They help me with everyday life, and we share a lot of laughs together.
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Review of

Helping Hands Home Care (Chesterfield)

from B D (Client) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who visit have proved to be an asset for the company, always willing to make each visit a pleasure. Sometimes they seem to be under pressure to complete their visit to enable them to go to their next appointment, because travel time seems unrealistic.
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Review of

Helping Hands Home Care (Derby)

from V B (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands has been looking after my mum for nearly a year following a nasty fall and a long stay in hospital. We are very happy with the care mum receives and she has built-up a good relationship with her carer. We are able to increase visits very easily if mum needs extra help. All the staff
we have dealt with are very friendly and professional. Nothing is too much trouble.
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  • Value for Money
Review of

Helping Hands Home Care (Swadlincote)

from Andrew G (Nephew of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
we found the carers took the time to understand my uncles specific needs and requirements plus all the topics and subjects that he was interested in so that they could chat with him about these.
They always took the time and patience required to care for my uncle which made him feel both at ease and
valued and he liked the carers approach. He always felt safe with them and looked forward to them visiting him which was a great thing to hear
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