Helping Hands Home Care in Kent | 5 Home Care Providers

Review of
Helping Hands Home Care (Tunbridge Wells)
from Clive C (Husband of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Helping Hands have provided an excellent service to my wife caring for her needs in a very professional way, The carers have been thoughtful and shown great compassion and support and my wife has felt comfortable and happy with all of them. It could not have been any better.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tunbridge Wells)

Good Morning Clive, Thank you for taking the time to leave us a 5* review, we really appreciate it. It is great to hear Helping Hands has provided an excellent service to your wife, caring for her needs in a professional way. We are also pleased to hear the carers have been thoughtful and show great compassion and support making your wife feel comfortable and happy with all of them. We will be sure to now pass on your kind words to the team at Tunbridge Wells. Kindest regards Katie

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Review of
Helping Hands Home Care (Folkestone)
from Alison W (Wife of Client) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has Lewy Body Dementia, so he likes to have continuity. Mostly, he has the same regular carer who is excellent and has built up a good relationship with him. While she has been off following a car accident, the 3 replacement carers have also been really good in the way they interact with

and care for him. They always discuss any concerns with his health and personal hygiene with me, and help in any way they can.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Folkestone)

Thank you for taking the time to leave us a Homecare review, we really do appreciate it.
It is great to hear your husband mostly has the same regular carer, who he has built up a good relationship with.
We are also pleased to know whilst she has been off work the 3 replacement carers have been really good in the way they have interacted and cared for him, always discussing any concerns with you and helping in anyway they can.
We will be sure to pass on your kind feedback to the team at Folkestone.
Kindest regards

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Review of
Helping Hands Home Care (Dartford)
from Mark D (Son of Client) published on 21 August 2025 Submitted via Website • Report

Overall Experience

Really god experience with using Helping Hands for the care needs of our father.
It was a simple process to agree the level and frequency of support needed. While dad seemed to have one or two favourite carers, all of those supporting him were sympathetic to his ever changing needs, and went beyond

the expected level of support as our father's situation worsened.
I would definitely recommend Helping Hands to others and the only reason that I haven't given 5 stars is due to the difficulty trying to access the daily updates on the App. But that wasn't for the want of trying on Helping Hands part.

Well done and thank you to the manager and the Dartford team.

Regards

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Review of
Helping Hands Home Care (Folkestone)
from Margaret B (Client) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

I have no fault with my carer, in fact, the help and support that she gives me is second to none. In fact, I would say excellent, as I have shared with my friends. No job is too small. A very helpful, friendly, and genuine person. She has undertaken every job I have asked.

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Review of
Helping Hands Home Care (Folkestone)
from M A (Client) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

I look forward to the carers coming, they are always friendly and very helpful, and it's nice to be able to have a chat with them if they have time at the end of their time with me.

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Review of
Helping Hands Home Care (Folkestone)
from Patrica B (Client) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

I like most of the girls and get on well with them and the lady in the office. They are fantastic.

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Review of
Helping Hands Home Care (Folkestone)
from G B (Power of Attorney of Client) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

All staff are usually punctual, have a good rapport with the client and are very helpful, not afraid to get stuck in. Some do clock watch and rush away, but that's the general gist, as they are usually rushing to another client.

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Review of
Helping Hands Home Care (Folkestone)
from Linda M (Wife of Client) published on 29 July 2025 Submitted via Website • Report

Overall Experience

.Helping Hands was chosen by our Daughter and what a good choice she made .The general idea was to take hubby out for coffee just twice a week , allowing me to get some undisturbed sleep without the worry of him going walkabout. Although he became weaker and didn't want to go out he is very happy to

have the company to chat to, watch a bit of sport or old films with and I can still manage to get some sleep. To be able to really switch off and sleep deeply is wonderful and all the ladies and one man who have visited are so friendly and confident I can honestly say I never have the slightest concern with leaving him in their excellent care.
I also look forward to their visits, a little chat when they arrive and another before they leave is a boost for me and any questions I might have relating to day to day caring they are always happy to help me work through.
I am always singing their praises and have suggested the company to other family carers that I know.

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Review of
Helping Hands Home Care (Folkestone)
from R S (Wife of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

The main home care helper for my husband has been the weekly home helper from late April to mid July, and both my husband and I want to give a big thumbs up to her. We hope she receives the credit within the organisation that she deserves - she's competent, cheery and pretty punctual . On the few occasions

when she hasn't been able to attend her replacement was not up to her standard. We have asked to have her back when we resume the visits in late September.
On the admin team side, we appreciated the fast response when we first contacted the local
Folkstone office , who carried out the initial assessment, then setting up of my husband's
account and then commencement of the visits.

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Review of
Helping Hands Home Care (Tunbridge Wells)
from S S (Daughter of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

I'm very happy with the service that Helping Hands have provided for my Mum, who has advanced dementia and limited mobility. It took a while to settle in to a routine and find the right carers to suit Mum, but since then they have provided important consistency in the carers who look after Mum as well

as being very helpful and responsive when we've had a problem or needed emergency cover. Mum's regular carers now are lovely, warm people, I feel very fortunate to have them looking after her and making her life as comfortable and happy as it can be.

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Review of
Helping Hands Home Care (Tunbridge Wells)
from J W (Sister of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

We have used Helping Hands for some time. Everyone, carers and office staff are always very helpful and professional and always ready to listen. Whenever circumstances have changed they are always happy to accommodate any new requirements.

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Review of
Helping Hands Home Care (Maidstone)
from Jacqueline L (Client) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

I have been receiving care home Helping Hands for the past 9 months, previous and post knee surgery. All the carers have always been punctual and very flexible in terms of different tasks, some carers are versatile and help with tasks which I can't manage. Checking things are ok. It is always a pleasure

to see the cares who have become friends.

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Review of
Helping Hands Home Care (Ramsgate)
from Nikki J (Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands in Ramsgate took over the 24-hour care package for my mum who has PCA Alzheimer's which is a rare form and my mum is blind and was awarded CHC full funding due to the severity and complexity of her condition a year ago. The Care Manager put together a team of 5 experienced carers who look

after mum on a regular basis and rotate their shifts so that mum always knows the girls that are with her and trusts them. The carers are wonderful, they care for mum like she is their mum and have formed a wonderful bond with mum, nothing is to much trouble and my mum could not be in safer hands. I couldn't ask for better care for my mum at this late stage in her life. I will be eternally grateful for the support and care they are giving not only to my mum but also to the family.

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Review of
Helping Hands Home Care (Ramsgate)
from Steve K (Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

I was extremely satisfied with the two ladies who assisted me during my period of rehabilitation following cancer
They did everything I asked them with willingness and a smile
I wouldn't hesitate recommending them

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Review of
Helping Hands Home Care (Tunbridge Wells)
from Elaine B (Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Completely professional help from the managers in organising my care needs, and the carers have all been lovely.
I have only needed minimal care so far but my husband is shortly going into hospital to have an operation and the manager responded immediately with a care plan to suit my needs.

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Review of
Helping Hands Home Care (Maidstone)
from S P (Client) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

I had home visits daily for about 6/7 weeks, 3/4 hour calls to help me shower and dress after I was fitted with a temporary catheter in A&E. The assigned regular carer was very experienced and helpful. They helped me to cope with a difficult situation and to get back into a routine.

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Review of
Helping Hands Home Care (Ramsgate)
from Linda Y (Daughter of Client) published on 9 July 2025 Submitted via Website • Report

Overall Experience

I am happy with the care my Mum receives from Helping Hands. The carers are always on time and let me know if she is needing anything or if there is a problem. Also the managment team contact me regularly.

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Review of
Helping Hands Home Care (Folkestone)
from J B (Son of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

I am writing on behalf of my parents who are in their late eighties. When my father fractured his hip over Christmas 2024 we employed Helping Hands (Folkestone) to support my mother at home as my father was her main carer. We continued with visits for the next five months whilst my father was convalescing

at home. We gradually reduced the support as my father recovered until it was no longer needed. From the initial meeting to the final visit Helping Hands were excellent. They were able to guide us as a family through what was new ground, and were always up front and clear about charges. My parents main carer was always kind, considerate and caring. She built up a really good relationship with them over time. Their personal approach was flexible and accommodating to changing needs. I cannot recommend them enough. We will certainly call Helping Hands again should my parents need support in the future.

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Review of
Helping Hands Home Care (Ramsgate)
from Gordon C (Power of Attorney of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I am delighted with the service of Helping Hands. They fulfil exactly what our requirements were which is a daily lunchtime visit to prepare a simple meal, wash up, and whilst chatting, prepare a supper for the fridge 6 days a week. It is a great reassurance to the family to know that someone will

be there to check that all is OK every 24 hours, in addition to other visitors and service providers. Also, should circumstances change and more detailed care be required, the operatives are fully trained. A reliable service which has made a difference especially in terms of encouraging eating and hydration.

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Review of
Helping Hands Home Care (Folkestone)
from J E (Daughter of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

Sometimes in your life you come across people who make a difference.
Helping hands are the difference in my mum's little world. All the wonderful carers give mum all the love care and attention she needs and deserves every single visit, every single day. Every challenge we face, every new change and

extra care is integrated into mum's visits immediately.
The communication is exceptional. I live without worry, knowing mum, who is now nearing the end of her life, will have had the best care any daughter could ever wish for for their mum. Helping hands were the same for my late father which is why they were immediately contacted when mum started to need help and support and then as mum has deteriorated, we now have an extensive and comprehensive care support package keeping her safe and looked after.. So thank you all, for being so wonderful, truly caring, kind, attentive and very much part of mum's life.

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Home Care Providers Owned by Helping Hands Home Care in Kent

Helping Hands Home Care Locations in Kent (5)

Helping Hands Home Care Reviews in Kent (61)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Dartford)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Maidstone)

Helping Hands Home Care (Ramsgate)

Helping Hands Home Care (Ramsgate)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Maidstone)

Helping Hands Home Care (Ramsgate)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Ramsgate)

Helping Hands Home Care (Folkestone)

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