Helping Hands Home Care in Kent | 5 Home Care Providers

Review of
Helping Hands Home Care (Dartford)
from Ian G (Son of Client) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My mum needed the help of carers after she had a fall in the garden.The jobs the carers provided help with were making meals, washing up , hair washing and any other assistance my mum needed while they were there. My mum found all the carers polite, caring and helpful, and we would recommend Helping

Hands to anyone looking for carers help.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)

Good Afternoon Ian. Thank you so much for sharing your experience with us. We are very grateful. We are delighted to hear that our carers were able to support your mum after her fall and provide the…read more

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Review of
Helping Hands Home Care (Ramsgate)
from S B (Son of Client) published on 28 November 2025 Submitted via Website • Report

Overall Experience

The care, consideration, service and personal empathy we have received from the Ramsgate branch has been absolutely amazing.
The staff have made this very difficult time less stressful and have assisted us every step of the way with the care we required.
We cannot recommend their services highly

enough.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ramsgate)

Good afternoon, thank you so much for your wonderful feedback, we really do appreciate your time. We're delighted to hear that the Ramsgate team provided such exceptional care and support during a…read more

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Review of
Helping Hands Home Care (Dartford)
from Elaine S (Daughter of Client) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Excellent service very professional from meeting Adele to set up care for my mum to the carers coming in. All have been excellent, kind and caring.
We feel that the service is very well organised with high quality carers

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)

Elaine,
We are pleased to know that from the first meeting with the Adele to the care that the we are providing for your Mum, the service has been excellent.
It is also great to hear that the team…read more

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Review of
Helping Hands Home Care (Dartford)
from Kevin M (Son of Client) published on 18 November 2025 Submitted via Website • Report

Overall Experience

A big thankyou to helping hands Adele and all carers for the care given to my mother over the past few years. The care was always professional and loving. Maybe not the cheapest available but worth the extra. Myself and family would highly recommend their services.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)

Kevin,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that the care Adele and the carers are providing for your Mother over the past few…read more

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Review of
Helping Hands Home Care (Tunbridge Wells)
from C G (Client) published on 7 November 2025 Submitted via Website • Report

Overall Experience

The Helping Hands Carers in Tunbridge Wells are a group of people who are so passionate about helping others that they become part of your own family. When they come to visit they bring with them such warmth and kindness as well as some humour that is often needed!
They are all different and have their

own stories to tell from their day. We look forward to seeing them with the happy and relaxed atmosphere they bring with them.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tunbridge Wells)

Thank you for taking the time to leave us a review, we really do appreciate it.
We are happy to hear the carers bring warmth, kindness and humour to when they visit and their passion about helping…read more

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Review of
Helping Hands Home Care (Folkestone)
from Margaret W (Client) published on 9 October 2025 Submitted via Website • Report

Overall Experience

I came to Kent for a week's holiday. I am disabled and my husband suffers from stress. The help I received in the morning was having a shower and getting dressed. All the carers were excellent at this and also helped me with other task. This was not only great for me but helped my husband enjoy his

holiday too as he finds showering me very stressful.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Folkestone)

Margaret, Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear the help you received whilst on holiday was excellent and the support not only helped…read more

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Review of
Helping Hands Home Care (Tunbridge Wells)
from Sarah W (Client) published on 22 September 2025 Submitted via Website • Report

Overall Experience

Helping Hands have just been utterly brilliant. I broke my arm at the end of June, and living alone has meant that I've needed help with things like washing my hair and changing my bedding. From the first visit from Steph to talk about what I needed, to each and every one of the carers I've had, the

service has been amazing. I never thought I'd need carers in my 50's! But it's been a great experience in the circumstances so thank you all so very much.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tunbridge Wells)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.We are pleased to hear that you feel Helping Hands have been utterly brilliant in supporting you with things such as…read more

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Review of
Helping Hands Home Care (Tunbridge Wells)
from Clive C (Husband of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Helping Hands have provided an excellent service to my wife caring for her needs in a very professional way, The carers have been thoughtful and shown great compassion and support and my wife has felt comfortable and happy with all of them. It could not have been any better.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tunbridge Wells)

Good Morning Clive, Thank you for taking the time to leave us a 5* review, we really appreciate it. It is great to hear Helping Hands has provided an excellent service to your wife, caring for her…read more

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Review of
Helping Hands Home Care (Folkestone)
from Alison W (Wife of Client) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has Lewy Body Dementia, so he likes to have continuity. Mostly, he has the same regular carer who is excellent and has built up a good relationship with him. While she has been off following a car accident, the 3 replacement carers have also been really good in the way they interact with

and care for him. They always discuss any concerns with his health and personal hygiene with me, and help in any way they can.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Folkestone)

Thank you for taking the time to leave us a Homecare review, we really do appreciate it.
It is great to hear your husband mostly has the same regular carer, who he has built up a good relationship…read more

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Review of
Helping Hands Home Care (Dartford)
from Mark D (Son of Client) published on 21 August 2025 Submitted via Website • Report

Overall Experience

Really god experience with using Helping Hands for the care needs of our father.
It was a simple process to agree the level and frequency of support needed. While dad seemed to have one or two favourite carers, all of those supporting him were sympathetic to his ever changing needs, and went beyond

the expected level of support as our father's situation worsened.
I would definitely recommend Helping Hands to others and the only reason that I haven't given 5 stars is due to the difficulty trying to access the daily updates on the App. But that wasn't for the want of trying on Helping Hands part.

Well done and thank you to the manager and the Dartford team.

Regards

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Review of
Helping Hands Home Care (Folkestone)
from Margaret B (Client) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

I have no fault with my carer, in fact, the help and support that she gives me is second to none. In fact, I would say excellent, as I have shared with my friends. No job is too small. A very helpful, friendly, and genuine person. She has undertaken every job I have asked.

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Review of
Helping Hands Home Care (Folkestone)
from M A (Client) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

I look forward to the carers coming, they are always friendly and very helpful, and it's nice to be able to have a chat with them if they have time at the end of their time with me.

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Review of
Helping Hands Home Care (Folkestone)
from Patrica B (Client) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

I like most of the girls and get on well with them and the lady in the office. They are fantastic.

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Review of
Helping Hands Home Care (Folkestone)
from G B (Power of Attorney of Client) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

All staff are usually punctual, have a good rapport with the client and are very helpful, not afraid to get stuck in. Some do clock watch and rush away, but that's the general gist, as they are usually rushing to another client.

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Review of
Helping Hands Home Care (Folkestone)
from Linda M (Wife of Client) published on 29 July 2025 Submitted via Website • Report

Overall Experience

.Helping Hands was chosen by our Daughter and what a good choice she made .The general idea was to take hubby out for coffee just twice a week , allowing me to get some undisturbed sleep without the worry of him going walkabout. Although he became weaker and didn't want to go out he is very happy to

have the company to chat to, watch a bit of sport or old films with and I can still manage to get some sleep. To be able to really switch off and sleep deeply is wonderful and all the ladies and one man who have visited are so friendly and confident I can honestly say I never have the slightest concern with leaving him in their excellent care.
I also look forward to their visits, a little chat when they arrive and another before they leave is a boost for me and any questions I might have relating to day to day caring they are always happy to help me work through.
I am always singing their praises and have suggested the company to other family carers that I know.

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Review of
Helping Hands Home Care (Folkestone)
from R S (Wife of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

The main home care helper for my husband has been the weekly home helper from late April to mid July, and both my husband and I want to give a big thumbs up to her. We hope she receives the credit within the organisation that she deserves - she's competent, cheery and pretty punctual . On the few occasions

when she hasn't been able to attend her replacement was not up to her standard. We have asked to have her back when we resume the visits in late September.
On the admin team side, we appreciated the fast response when we first contacted the local
Folkstone office , who carried out the initial assessment, then setting up of my husband's
account and then commencement of the visits.

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Review of
Helping Hands Home Care (Tunbridge Wells)
from S S (Daughter of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

I'm very happy with the service that Helping Hands have provided for my Mum, who has advanced dementia and limited mobility. It took a while to settle in to a routine and find the right carers to suit Mum, but since then they have provided important consistency in the carers who look after Mum as well

as being very helpful and responsive when we've had a problem or needed emergency cover. Mum's regular carers now are lovely, warm people, I feel very fortunate to have them looking after her and making her life as comfortable and happy as it can be.

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Review of
Helping Hands Home Care (Tunbridge Wells)
from J W (Sister of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

We have used Helping Hands for some time. Everyone, carers and office staff are always very helpful and professional and always ready to listen. Whenever circumstances have changed they are always happy to accommodate any new requirements.

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Review of
Helping Hands Home Care (Maidstone)
from Jacqueline L (Client) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

I have been receiving care home Helping Hands for the past 9 months, previous and post knee surgery. All the carers have always been punctual and very flexible in terms of different tasks, some carers are versatile and help with tasks which I can't manage. Checking things are ok. It is always a pleasure

to see the cares who have become friends.

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Review of
Helping Hands Home Care (Ramsgate)
from Nikki J (Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands in Ramsgate took over the 24-hour care package for my mum who has PCA Alzheimer's which is a rare form and my mum is blind and was awarded CHC full funding due to the severity and complexity of her condition a year ago. The Care Manager put together a team of 5 experienced carers who look

after mum on a regular basis and rotate their shifts so that mum always knows the girls that are with her and trusts them. The carers are wonderful, they care for mum like she is their mum and have formed a wonderful bond with mum, nothing is to much trouble and my mum could not be in safer hands. I couldn't ask for better care for my mum at this late stage in her life. I will be eternally grateful for the support and care they are giving not only to my mum but also to the family.

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Home Care Providers Owned by Helping Hands Home Care in Kent

Helping Hands Home Care Locations in Kent (5)

Helping Hands Home Care Reviews in Kent (68)

Helping Hands Home Care (Dartford)

Helping Hands Home Care (Ramsgate)

Helping Hands Home Care (Dartford)

Helping Hands Home Care (Dartford)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Dartford)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Folkestone)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Tunbridge Wells)

Helping Hands Home Care (Maidstone)

Helping Hands Home Care (Ramsgate)

Awards / Recognitions (0)

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