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Home Care Providers Owned by Helping Hands Home Care in Cambridgeshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Helping Hands Home Care in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Helping Hands Home Care are showing below.

View the details of all 155 locations (with 1986 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Cambridgeshire (2)

2 Home Care Providers owned by Helping Hands Home Care in Cambridgeshire
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Helping Hands Home Care (Peterborough)
90 Bridge Street, First Floor Premises, Peterborough PE1 1DY 
9.2 16 reviews
Helping Hands Home Care (Peterborough), Peterborough, Cambridgeshire
"We've been using Helping Hands at Peterborough for over a year now and they are absolutely amazing! Mother in law has Alzheimer's and…"   Read all 16 reviews
  • Visiting Care from £34.55 / hour
  • Live-in Care from £1,750 / week

With 30 years’ experience and as the UK’s leading home care provider, Helping Hands Live-in care East will support you, regardless of your care needs. Their live-in care package provides constant, ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Cambridge)
124 Wulfstan Way, Cambridge CB1 8QJ 
7.6 4 reviews
Helping Hands Home Care (Cambridge), Cambridge, Cambridgeshire
"The care service provided by Helping Hands Home Care (Cambridge) is excellent. My mother has had daily home care for two years now,…"   Read all 4 reviews
  • Visiting Care from £38.25 / hour
  • Live-in Care from £1,975 / week

Helping Hands Home Care (Cambridge) offers care in your own home across Cambridge, Great Shelford, Cambourne, Fenstanton, Royston, Linton, Cottenham, Bottisham and surrounding areas. Care staff ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia

Helping Hands Home Care Reviews in Cambridgeshire (20)

9.2

Helping Hands Home Care has a Group Review Score of 9.2 (9.199) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Peterborough)

from S E (Daughter of Client) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands has been such a great asset when I needed support for my mum after her recent diagnosis of dementia.
They are a great team - responsive, friendly and flexible. My particular thanks to the manager who was always heloful and understanding.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)Good afternoon,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are thrilled to hear that Helping Hands have been a great asset to you when you needed support for your Mum.

It is great to hear that the team were responsive, friendly and flexible and the manger in particular was helpful and understanding.

We will be sure to pass on your feedback to Helping Hands Peterborough who will be delighted to read and receive your comments.

Kindest regards and thanks
Katie
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Review of

Helping Hands Home Care (Peterborough)

from Sally M (Solicitor of Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have worked in the care sector for 28 years, and with my current service user for 3 years. I have found that your staff are mostly a considerable improvement on others that I have met/worked with previously. They try their best to meet P.E.'S needs, which, due to Alzheimer's, can often be challenging.
I also find the office staff friendly and easy to talk to, as well as being very willing to provide extra care as and when needed. Thank you all for your endeavours.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)Good Afternoon Sally,
Thank you so much for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you feel Helping Hands Staff are a considerable improvement on other providers you have worked with previously over the past 28 years. It is great to know you can see the team try their best to meet our customers needs, which can sometimes be challenging due to them living with Alzheimer's.
We are also happy to hear that the office staff are friendly, easy to talk to and are very willing to provide extra care as and when needed. The team at Peterborough will be thrilled to read your comments when we pass on your feedback shortly.
Kindest regards and thanks
Katie
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Review of

Helping Hands Home Care (Peterborough)

from Jodie P (Daughter-in-law of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Helping Hands at Peterborough for over a year now and they are absolutely amazing!
Mother in law has Alzheimer's and anyone has been through this will know just how difficult it is for the person suffering and those around them. It's definitely a difficult road to navigate.
Zoe and
Vicki in the office are so helpful and always go above and beyond. We have 3 regular carers Vicky, Nicki and Annakim who help us much more than we could have ever imagined, not just caring for MiL but helping us deal with the day to day experience of watching the person you love disappear.
Helped hands have saved our sanity on many occasions and enables us to still have days out and live a normal life.
We can't thank the staff enough.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)Jodie,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that the team at Peterborough have been amazing over the past year, caring for your Mother in law and you have found Zoe and Vicki in the office to be so helpful and always go above and beyond.
It is also great to hear that your Mother in law has 3 regular carers who help much more than you could of ever of imagined, not only caring for her but also supporting the family in dealing with the day to day experience and heart break of a loved one living with Alzheimer's.
We will be sure to pass on your feedback to the team at Peterborough who will be really pleased to read your comments and know they have helped you to save your sanity and enable you to still live a normal life by having days out.
Kindest regards
Katie
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Review of

Helping Hands Home Care (Peterborough)

from G W (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands have started to check in on my dad on a weekly basis and he's really enjoying his visits. Loves his carers and they're doing a really good job in his flat. They are always on hand if we need to add or change his time to suit an appointment he may need company with too.
Very accommodating
and helpful.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)Thank you for leaving us a review, we are very grateful.
It is great to hear that your Dad is really enjoying his weekly visits from the team and he loves his carers, who do a really good job in his flat.
We are also pleased to hear if you need to add or change your Dads call time to suit an appointment the branch are always on hand, accommodating and helpful.
We will be sure to pas son your feedback to the team who will be happy to read your comments.
Kindest regards
Katie
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Review of

Helping Hands Home Care (Peterborough)

from L S (Son of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Helping Hands for around a year for my mum suffering with dementia. With any company it takes a few tweaks to get the right team of support, but the care is great and I know mum is in safe hands, with some going above and beyond their role. On occasions due to sickness etc another
carer may be assigned, but this is always managed well, trying to fit the right person where possible. The office team are always receptive to any changes I need and willing to accept feedback.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to her that after a few tweaks you have found the office to be receptive to any changes and are always willing to take on feedback. And the care been great, with some carers going above and beyond their role and you know that your Mum is in safe hands.
It is also great to know that when there are any changes in carers due to sickness the office manage this well and try to fit the right person where possible.
We will be sure to pass on your feedback to the team, who will be grateful to receive your comments.
kindest regards
Katie
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Review of

Helping Hands Home Care (Peterborough)

from Jane H (Wife of Client) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service in the last month especially. Very caring and thorough with his personal care and always asks if anything else needs doing. Very pleasant and chatty at all timeswith me too. Apologetic if late at all, which I know cannot be helped sometimes
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Review of

Helping Hands Home Care (Peterborough)

from Neil P (Son of Client) published on 6 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are all excellent and do their best to make sure mum is supported and maintains her dignity when helping her with personal tasks.


We have had some issues around Rotas for mums care recently but hopefully this will be resolved soon.

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Review of

Helping Hands Home Care (Peterborough)

from June S (Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I have received from your carers has been first class. They have all been very friendly, helpful and caring. Keep up this wonderful standard.
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  • Treated with Dignity
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Review of

Helping Hands Home Care (Cambridge)

from J L (Daughter of Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the experience/care we have had for my father over the last 2 years has been good. We have had a couple of bad experiences with carers in that time which has been dealt with straight away.
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Review of

Helping Hands Home Care (Cambridge)

from F C (Daughter of Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional. Listened to all our questions and concerns. Always has a chat to dad upon arrival (dad has Alzheimer's so not too chatty). Gave us all necessary paperwork, new terms and conditions etc. and went through it all. Also checked medication lists and took evidence. went through any problems
with rota's which we had a huge concern with but I felt I had left it in capable hands to get sorted. Always friendly and helpful.
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Review of

Helping Hands Home Care (Peterborough)

from Chris S (Son of Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the live-in carers for my mother and father have been excellent. Helping Hands managed to match the carers not only to my parent's needs, but also to their characters which is equally important because obviously they have to get along with each other day in, day out. All carers have been trustworthy,
reliable, well qualified and experienced. Also worldly-wise and bright. They have become part of the family, and are not "just carers" but friends too. They have all actively dealt with any issues that arise and come up with answers to solve them. I'd recommend Helping Hands to anybody.
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Review of

Helping Hands Home Care (Peterborough)

from J B (Son of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer provided a really excellent standard of care for during our three weeks' break from looking after my wife's parents, (both in their mid-80s). Which meant that we were able to properly relax and enjoy our holiday. What was evident from the very beginning was how brilliant the carer was at caring
both for Mother, who is bed-bound with latter-stage Alzheimer's, and Father, who is completely blind but entirely compos mentis with very different needs. We spoke to Father every day on the phone and it was clear that he was enjoying our break almost as much as we were, not least because he felt that the carer was providing a first-class level of care for his wife, who is totally reliant on others for every aspect of her quality of life. What came across very strongly in those conversations was how hard-working the carer was and how she used her initiative to ensure that everything went as smoothly as possible. We couldn't have asked for more.
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Review of

Helping Hands Home Care (Peterborough)

from Isabel B (Daughter-in-law of Client) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother-in-law needed live-in care following her discharge from the hospital, I contacted a number of local care agencies to decide who we would use. From the very first contact, I was confident that Helping Hands was the right agency to support us. They were professional, kind, responsive and
clearly experts in the field. I knew I could trust them to support my mother-in-law well, and this was completely borne out by our experience.
I was impressed with the thorough approach taken and with how quickly Helping Hands was able to provide a live-in carer, particularly at the moment when so many agencies struggle to find staff. My mother-in-law's carer was so lovely, helpful and pleasant to be around - vitally important when you are living in with someone who is fiercely independent. She really assisted my mother-in-law to recover and regain her fitness and strength and always treated her with dignity and kindness. I am glad to report she no longer needs a carer, but we will use Helping Hands if she does!
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Review of

Helping Hands Home Care (Peterborough)

from Karen P (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find help and support to provide our 92 year old mother with 24/7 care. She was determined to stay in her own home and we hd to find a way to help her achieve this goal. She is waiting for a hip replacement and has limited mobility. We turned to Helping Hands who were able to guide us through
what was available and the costs involved. With much trepidation, our elderly mother welcomed her carer into her home. Mother had lived on her own for 12 years following the death of our Father and we were concerned about how she would cope with a complete stranger in her home. Our carer has been a treasure and a joy. She has taken away our stress and my mother sings her praises. Nothing has been too much trouble, our carer has become an extension of our own family. Her kind, caring and professional approach has been wonderful. Helping Hands keep in regular touch with her to ensure that everything runs smoothly and correctly.
Reply from Marcia Teixera Lopes, Branch Care Manager at Helping Hands Home Care (Peterborough)Hi Karen,
Thank you ever so much for leaving such a heartfelt review for us! I'm beyond delighted to hear how happy you are with our carer and that she was able to take your stress away through her kind and professional approach. It's our absolute pleasure to provide support for your mother and I'll be sure to pass on your wonderful feedback to the team!
With very best wishes.
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Review of

Helping Hands Home Care (Peterborough)

from Christine S (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands have provided our elderly parents with live-in and daily relief carers for over 2 years. The live-in carers in particular have been excellent, and communication with the offices is generally satisfactory.
Reply from Marcia Teixera Lopes, Branch Care Manager at Helping Hands Home Care (Peterborough)Hi Christine,
Thank you for leaving such a lovely review for us! I'm very pleased to hear that you consider our live-in carers to be so excellent. It's our absolute pleasure to provide support for your parents and we're so grateful to hear your feedback!
Best wishes.
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Review of

Helping Hands Home Care (Peterborough)

from Jonathon C (Son of Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support my mother has received from live-in carers over the last three years has been truly exceptional. They have always gone the extra mile to ensure she maintains her dignity and enjoys life as much as possible given her severe dementia. They have endless patience and reassure her when her condition
causes anxiety and distress. Since she became immobile they have been meticulous in ensuring she has the very best hygiene and nutrition. It is evident that my mother has forged wonderful bonds with them and only today one took her by wheelchair to the coffee morning at our local church and she had the most wonderful time. It is such an advantage that they have the time to care for her every need in her home which she still remembers, and where she can enjoy the company of her faithful dog. The contribution of the care managers has been remarkable too. I wish to conclude by offering my sincere thanks to all the staff who have helped my mother through this wicked illness.
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Review of

Helping Hands Home Care (Peterborough)

from Helen B (Daughter of Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An efficient well-run service. We needed help urgently and the live in care team acted very swiftly providing excellent carers at short notice. When my Mother was well enough to be on her own the liaison between teams went smoothly and hourly care was found at the busiest time of day. We were delighted
with the service and highly recommend Helping Hands.
Reply from Marcia Teixera Lopes, Digital Marketing Executive at Helping Hands Home Care (Peterborough)Hi Helen,
Thank you so much for leaving such a lovely review for us! I'm delighted to hear how happy you are with our service and that you consider our carers to be so excellent when providing support for your mother. Your kind words truly mean the world to us.
With very best wishes.
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Review of

Helping Hands Home Care (Peterborough)

from Joy S (Mother of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son's life has changed for the better since he started receiving care at home during the daytime. He is so excited every day waiting for his carer to come. It is now part of his life. My son loves the care at home in a one to one setting. He has one main carer and two carers who come once every two
weeks or so. He loves looking at the rota every week to see who is coming. They all relate to my son very well and he feels confident with them as he has known them for some time. His carers have enriched his life as they all have different personalities and my son can spend time with them doing different things. They take him out for walks, play games with him, read books or football magazines and help him with his studying. They also send messages for him on his phone so he communicates every day with his cousins and friends which is very important to him.
He is very very happy with the service he receives. Thank you for the joy you bring to my son's life.
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Review of

Helping Hands Home Care (Cambridge)

from Andrew A (Son of Client) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care service provided by Helping Hands Home Care (Cambridge) is excellent. My mother has had daily home care for two years now, initially, it was just one visit but as her mental state has sadly declined it is more. The carers are very good with her and fully understand her need. She really can't
do anything for herself. I cannot recommend them highly enough and believe this type of care is the way forward as it allows someone to stay in their own home in an environment they know and get better care.
Reply from Vanessa Sinclair, Branch Care Manager at Helping Hands Home Care (Cambridge)Hi Andrew, thank you so much for your review. It is very much appreciated by all of us and we completely agree with you about being able to stay at home in your own environment.
Best wishes.
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Review of

Helping Hands Home Care (Cambridge)

from B A (Client) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In a difficult year, due mainly to Covid cases in carers families or contacts, most carers have coped very well. Often office workers had to mobilise to replace visiting carers, but when clients were warned of the changes by telephone, the longer waits for attention were less worrying.
Reply from Vanessa Sinclair, Branch Care Manager at Helping Hands Home Care (Cambridge)Hi Brenda, thank you so much for taking the time to leave us a review. We really appreciate your feedback, and if there's anything else we can do, please let us know.
Best wishes.
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Awards / Recognitions (0)

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