Home Care Providers Owned by Helping Hands Home Care in Cambridgeshire

The care we receive is adequate. I spend a lot of my time ensuring that practical tasks are completed properly and there is at times a huge discrepancy between what is asked and what is delivered . I am unsure where the fault lies . I do feel that some carers lack the life skills that are needed when dealing with loved ones

I have been using helping hands since 5 July 2022. First for my husband who had Lewy Body Dementia. Firstly for social care taking him out but as it grew steadily worse his carer took over some of his bodily care. She is a wonderful person who could get him to do things I couldn't and I learned a lot from her. We then needed helping getting him up in the mornings.A team was got together so that it was the same people coming in who he got to know. They were all really kind and thoughtful. I also had experience of 24 hour care again a really good experience. My husband died September 2025. I received from them kindness and understanding. His first carer now comes 2 mornings a week to care for me. Helps me around the house or takes me out. I can't tell you how absolutely brilliant my whole experience has been. Thank you Helping Hands

The care providers/office team have today gone above and beyond care for our mother. My sister and I live 120 and 230 miles away respectively from our mother. But the team stepped in and dealt with getting someone to mums home and an ambulance very quickly after mum having a fall. We were kept updated which was a great relief to us both. Thank you to everyone involved.

Had the need to call for help as my mother had had a fall and couldn't ring anyone. I live just over 250 miles away as does my sister. Mum is elderly and had taken a fall. The team were able to go straight out to her arriving approx 20/30 mins after my call and an ambulance was at the scene too. Mum got taken into hospital and a carer kindly went with her as she has trouble hearing and they were able to keep us up to date with her progress. Don't know what we would have done without the rapid response mum received today. We cannot thank everyone involved enough. We are so grateful for your help and daily support for mum. Thank you all so so much.

Efficient and professional service with live in care initially provided at very short notice. Some minor issues with different individual carers but these have all been managed effectively to our complete satisfaction. I would feel confident in recommending Helping Hands to a friend.

They are a great team - responsive, friendly and flexible. My particular thanks to the manager who was always heloful and understanding.

I have worked in the care sector for 28 years, and with my current service user for 3 years. I have found that your staff are mostly a considerable improvement on others that I have met/worked with previously. They try their best to meet P.E.'S needs, which, due to Alzheimer's, can often be challenging. I also find the office staff friendly and easy to talk to, as well as being very willing to provide extra care as and when needed. Thank you all for your endeavours.

We can't thank the staff enough.

Very accommodating and helpful.

We have been using Helping Hands for around a year for my mum suffering with dementia. With any company it takes a few tweaks to get the right team of support, but the care is great and I know mum is in safe hands, with some going above and beyond their role. On occasions due to sickness etc another carer may be assigned, but this is always managed well, trying to fit the right person where possible. The office team are always receptive to any changes I need and willing to accept feedback.

The carers are all excellent and do their best to make sure mum is supported and maintains her dignity when helping her with personal tasks.

We have had some issues around Rotas for mums care recently but hopefully this will be resolved soon.

Very good service in the last month especially. Very caring and thorough with his personal care and always asks if anything else needs doing. Very pleasant and chatty at all timeswith me too. Apologetic if late at all, which I know cannot be helped sometimes

The service I have received from your carers has been first class. They have all been very friendly, helpful and caring. Keep up this wonderful standard.

Overall the experience/care we have had for my father over the last 2 years has been good. We have had a couple of bad experiences with carers in that time which has been dealt with straight away.

Very professional. Listened to all our questions and concerns. Always has a chat to dad upon arrival (dad has Alzheimer's so not too chatty). Gave us all necessary paperwork, new terms and conditions etc. and went through it all. Also checked medication lists and took evidence. went through any problems with rota's which we had a huge concern with but I felt I had left it in capable hands to get sorted. Always friendly and helpful.

All the live-in carers for my mother and father have been excellent. Helping Hands managed to match the carers not only to my parent's needs, but also to their characters which is equally important because obviously they have to get along with each other day in, day out. All carers have been trustworthy, reliable, well qualified and experienced. Also worldly-wise and bright. They have become part of the family, and are not "just carers" but friends too. They have all actively dealt with any issues that arise and come up with answers to solve them. I'd recommend Helping Hands to anybody.

The carer provided a really excellent standard of care for during our three weeks' break from looking after my wife's parents, (both in their mid-80s). Which meant that we were able to properly relax and enjoy our holiday. What was evident from the very beginning was how brilliant the carer was at caring both for Mother, who is bed-bound with latter-stage Alzheimer's, and Father, who is completely blind but entirely compos mentis with very different needs. We spoke to Father every day on the phone and it was clear that he was enjoying our break almost as much as we were, not least because he felt that the carer was providing a first-class level of care for his wife, who is totally reliant on others for every aspect of her quality of life. What came across very strongly in those conversations was how hard-working the carer was and how she used her initiative to ensure that everything went as smoothly as possible. We couldn't have asked for more.

I was impressed with the thorough approach taken and with how quickly Helping Hands was able to provide a live-in carer, particularly at the moment when so many agencies struggle to find staff. My mother-in-law's carer was so lovely, helpful and pleasant to be around - vitally important when you are living in with someone who is fiercely independent. She really assisted my mother-in-law to recover and regain her fitness and strength and always treated her with dignity and kindness. I am glad to report she no longer needs a carer, but we will use Helping Hands if she does!

We needed to find help and support to provide our 92 year old mother with 24/7 care. She was determined to stay in her own home and we hd to find a way to help her achieve this goal. She is waiting for a hip replacement and has limited mobility. We turned to Helping Hands who were able to guide us through what was available and the costs involved. With much trepidation, our elderly mother welcomed her carer into her home. Mother had lived on her own for 12 years following the death of our Father and we were concerned about how she would cope with a complete stranger in her home. Our carer has been a treasure and a joy. She has taken away our stress and my mother sings her praises. Nothing has been too much trouble, our carer has become an extension of our own family. Her kind, caring and professional approach has been wonderful. Helping Hands keep in regular touch with her to ensure that everything runs smoothly and correctly.

Helping Hands have provided our elderly parents with live-in and daily relief carers for over 2 years. The live-in carers in particular have been excellent, and communication with the offices is generally satisfactory.