Helping Hands Home Care in Gloucestershire | 4 Home Care Providers

Review of
Helping Hands Home Care (Stroud)
from Clare S (Daughter of Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

Our family has to find carers for both parents which was a bit daunting but Helping Hands proved to be invaluable to us. Every carer that visited were professional and lovely to deal with. It allowed me to go back to work knowing they were well looked after. They communicated with us which we needed

as having both parents unwell was very hard. The whole process was made so easy and staff in the office always helped us out no matter what. This service let my parents stay in their home, which was very important. Helping Hands for our family gave excellent service for which my family will be forever grateful
For . Thoroughly recommend again and again.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stroud)

Good Afternoon Clare,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that every carer who visited your parents were professional, lovely…read more

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Review of
Helping Hands Home Care (Cheltenham)
from C M (Daughter of Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

My mother is visited every week by Tracey. This consistency in carer is hugely important to her - without it I do not think the care would work for her. Tracey is a fantastic support - kind, sensible, practical and reliable. I am so grateful to her for her help.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Cheltenham)

Good Morning,
Thank you for taking the time to leave us a review, we really are very grateful.
We are pleased to hear that your Mother receives the same carer every week as this is hugely important…read more

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Review of
Helping Hands Home Care (Stroud)
from David H (Son of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

For the last four years Helping Hands have been caring for my mother. She had complex needs requiring four visits daily by two carers. The carers often had regular slots on regular days giving a reassuring continuity for mum and family. They were always cheerful and professional.
The office managers

were always helpful as a point of contact when ever as a client further help or advice was sort.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stroud)

Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to hear that over the last four years Helping Hands have been providing double up care and continuity…read more

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Review of
Helping Hands Home Care (Cirencester)
from Sue B (Daughter-in-law of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

We are very impressed and pleased with Helping Hands, Cirencester with their professionalism, care and updates. Father also likes the care and social interaction with the carers, he is relating more to them than the family

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Cirencester)

Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that you are very impressed and pleased with the Helping Hands and you feel they are professional…read more

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Review of
Helping Hands Home Care (Gloucester)
from Kate W (Cousin of Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I have used Helping Hands to care for my elderly cousin for 15 months. Throughout this time they have been very helpful and willing to accommodate the variability in our care needs. Last weekend I was away for a short break when I received a call to say that my cousin was on the floor. The staff member

present was superb. They remained with my cousin ensuring she was safe, called 101, and waited until Paramedics arrived.
During the day I was updated by staff as to my cousins condition. Additional visits in the evening were arranged. It was clear that all the staff clearly cared about my cousin and I was reassured that she was in safe hands.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Gloucester)

Thank you for taking the time to leave us a 5* review, we really do appreciate it. It is great to hear throughout the 15 months Helping Hands have been caring for your cousin they have been very…read more

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Review of
Helping Hands Home Care (Gloucester)
from Mike W (Husband of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Becoming a carer for your wife is hard, especially when it happens in your late 70s. Not only do you see her mental capacity diminishing but you can do less and less for yourself. Helping Hands provides support for both of you. Not only do they provide friendship for your wife but they enable you, for

a few hours each week, to do something for you in the knowledge that your wife is in safe hands.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Gloucester)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to hear that Helping Hands not only support your wife but yourself as well with friendship and…read more

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Review of
Helping Hands Home Care (Stroud)
from Anthony H (Son of Client) published on 4 September 2025 Submitted via Website • Report

Overall Experience

Helping Hands have assisted my Mother for a short period after she had to spend a few weeks in hospital, after the home re-enablement team helped settle her back at home, Helping Hands then took over responsibility until she felt ready and able to cope on her own. All the Helping Hands staff have been

very friendly and professional throughout her care.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Stroud)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to hear Helping Hands staff have been very friendly and professional after taking over from the…read more

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Review of
Helping Hands Home Care (Cheltenham)
from Ben O (Client) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

The helpers are all very friendly. They do any jobs around the house and light gardening.
Take me to appointments, etc. Go to the shops for me. I'd be lost without them.

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Review of
Helping Hands Home Care (Stroud)
from P G (Son of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been providing support for my mother for some years. There can be no better praise than to say that she has always been very happy with her care: she reports that staff are friendly, helpful, and ready to do things the way she likes them done. Staff are punctual and polite, well-briefed

and capable. Recently she needed extra support at very short notice, and the office dealt with this most satisfactorily. A big thank you to all the staff at Helping Hands.

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Review of
Helping Hands Home Care (Stroud)
from J G (Partner of Client) published on 1 May 2025 Submitted via Website • Report

Overall Experience

The carers that attend my partner are always helpful and polite.
The office staff are on hand to assist with any enquires and will help solve any problems that may arise. Overall we are satisfied with the care provided and look forward to working with the many staff that attend my partner and would

recommend Helping Hands.

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Review of
Helping Hands Home Care (Cheltenham)
from F M (Client) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

The carers come twice a week for 1/2 each visit. They cream my feet and often soak them first, which is why I need help as I cannot bend easily now.

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Review of
Helping Hands Home Care (Stroud)
from Maura R (Daughter of Client) published on 2 April 2025 Submitted via Website • Report

Overall Experience

We chose Helping Hands Stroud as our choice of care provider for our mother.
The care is of a good standard, with the tasks on the care plans carried out well. The communication with the agency has been excellent, always clear, prompt, concise and easy. She has been a great facilitator.
The tasks

on the care plan are carried out well, some of the carers that know mum well and are familiar, carry them out brilliantly and to a high standard and also complete the tasks within the timeframe always ensuring safety, privacy and dignity. This comes down to experience, familiarity of the individual carers, like all frameworks of employment. There will always be those less experienced and less conscientious but these are just a few and still learning. Helping Hands once aware have always demonstrated a quick response.

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Review of
Helping Hands Home Care (Cheltenham)
from Sylvia L (Client) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with all the care I receive from Helping Hands. The love and care bestowed on us both when my husband was still alive took so much pressure off me and my family. I appreciate the care and support I still get.

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Review of
Helping Hands Home Care (Stroud)
from L C (Wife of Client) published on 20 March 2025 Submitted via Website • Report

Overall Experience

The carers always arrive when expected. They greet my husband (and me) with a smile every day and wish us a good morning. They all carry out their tasks and chat with my husband when doing so.
There have been times when medication has been changed at short notice and arrangements made with the office

to get these implemented. The carers always speak to me about these changes.
Should there be any change in my husband's condition they always ask me if I had noticed anything. Communication is good between us all which I find reassuring.
We now know the all the carers that visit and my husband is happy with them.
It's good to have the rota in advance to know who will be coming.

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Review of
Helping Hands Home Care (Stroud)
from E C (Daughter of Client) published on 10 March 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been caring for my elderly mother for the last six months. She had always been resistant to the idea of carers, but after a fall it was clear she needed help. I was expecting her to resent the intrusion, as she had lived alone for a long time and values her privacy, but as soon as

the carers started coming she completely changed her opinion and now enjoys having their company. They are cheerful and polite, and often go out of their way to offer extra help or to spot and solve potential problems. They treat Mum with dignity and kindness, and we both value their support. The office team are also helpful and efficient. I was surprised at first at the number of different carers, as I had thought it would be a small team so that Mum could get to the know them all - but in fact this doesn't seem to cause a problem. The app which lets me see remotely what time a carer will be arriving or how a visit has gone is invaluable. I would recommend Helping Hands.

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Review of
Helping Hands Home Care (Cirencester)
from Gordon W (Husband of Client) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Too much interested in the money and not in providing the service. I feel that I was misled on the initial assessment fee. Service times were changed without consulting us. Invoices though were submitted even after a reasonable notification on the cancellation of a visit. I would not use them again.

Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Cirencester)

Dear Gordon, Thanks for taking the time to share your experience with us. I will share this information with the Branch and regional team so that they can review your feedback. Your feedback is…read more

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Review of
Helping Hands Home Care (Cirencester)
from Jo V (Niece of Client) published on 17 February 2025 Submitted via Website • Report

Overall Experience

Helping Hands Home Care have recently picked up the care package for my Uncle who has complex needs. They were supporting him before with one visit a day, he now has 3 visits. The package has been changed over from another care provider as that agency were failing him. I feel a lot more confident with

HH visiting. He seems brighter, is clean and tidy and he's being encouraged to eat. In addition his care needs are regularly assessed and their communication is excellent. The staff are friendly and efficient and we've also been visited by the care coordinator and senior manager recently also excellent. Thank you Helping Hands.

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Review of
Helping Hands Home Care (Cheltenham)
from V G (Client) published on 13 February 2025 Submitted via Website • Report

Overall Experience

I have had visits from carers since early last year. They have all been kind and very pleasant. It is nice to have a variety of ladies come in to get my lunch and do various jobs. Some days they are the only people I see. They are all kind and helpful.

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Review of
Helping Hands Home Care (Stroud)
from M R (Daughter of Client) published on 13 February 2025 Submitted via Website • Report

Overall Experience

Our coordinator at Helping Hands Stroud is always quick to respond and provides solutions to problems. Always approachable, extremely understanding and proactive. The majority of the care ladies who provide care for my elderly mother are approachable, kind and respectful. The care can be a little disjointed

depending on the age and experience of the carer.

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Review of
Helping Hands Home Care (Cheltenham)
from I R (Client) assisted by family/friend published on 6 June 2023 Submitted via Postal Card • Report

Overall Experience

The carer has been friendly and has encouraged me to become involved in activities such as jigsaws and drives around the district. I would prefer visits in the morning if possible.

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Home Care Providers Owned by Helping Hands Home Care in Gloucestershire

Helping Hands Home Care Locations in Gloucestershire (4)

Helping Hands Home Care Reviews in Gloucestershire (39)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cirencester)

Helping Hands Home Care (Gloucester)

Helping Hands Home Care (Gloucester)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cirencester)

Helping Hands Home Care (Cirencester)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cheltenham)

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